Getting Help

Integration Support

If you need assistance with your API integration you can get in touch with a ECRYPT developer to help you.

Development Support Contact Information
Email: [email protected]
Phone: (800) 935-9309

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Things to help with troubleshooting

Full request payload excluding sensitive PCI data such as raw PAN data

Production Support

Your dedicated account manager that was assigned during onboarding can help you with anything related to your ECRYPT account.

If you do not have your account manager's contact information, you can reach out to general support.

General Support Information
Email: [email protected]
Phone: (800) 935-9309