customers_suck, posts by tag: rudeness - LiveJournal

Hey there. Occasionally you can find me offering you free samples at your local supermarket.

I love giving away free stuff, people are quite receptive to it and are willing to stop and chat about the product, but some people....


What not to do when you are being offered a free sample:

1. Do not take directly from the bowl of chips. I am standing here, holding out a little bowl with a sample inside of it. This is for you to take, do not ignore me as I hold it out to you and proceed to rummage through the bowl of un-portioned samples. Now it all has to be thrown out because you have touched it.

2. Do not stand directly over the samples, leaning in, to talk to me. Especially if you're prone to spitting when you talk, because every time you spit when you speak to me, it's landing in my samples and now these also need to be thrown out.

3. Do not sample a product and then tell me "These won't sell, no one will buy them" rudely. No sir, you didn't enjoy it and won't buy it, hundreds of others have today and I am almost sold out.

4. One sample per person MEANS one sample per person. If you ask very nicely for another, or ask for one for a friend, I'll probably be nice enough to offer it to you but walking up then just snatching an extra bowl (one person did this three times today!) from my table is just impolite.

5. I do not offer samples to children without their parents present. I don't know their allergies, their likes and dislikes or if you'll even want them sampling the product. For this reason, please do not send your young children  to me from across the shopping centre to get samples for themselves: I don't know you've agreed to it!

... and then, especially, do not come down and complain to me that I refused to serve your child and you had to walk all the way across the shopping centre for a stupid sample.

That is (probably not, unfortunately) all.

Hostess at a Irish family owned bar and grill.

It drives me UP THE WALL when people interrupt me when I'm trying to help them. Example today:

ME: *answering the phone* Hi, thank you for calling RESTAURANT, home of the all-night happy hour this is TAY-
RUDE WOMAN: *cuts me off halfway through my name* Yes, hi *name not even close to mine*! I need to make a reservation for tomorrow. I have a birthday party I'm wanting lunch for.
ME:I'm sorry, we actually don't take reservations, but if it's--
RW: What? Why not! I have 20 people coming!
ME: *facepalm. LADY!!* As I was trying to say ma'am, if it's a larger party--
RW: It's 20 people!
ME: --we appreciate the head's up and will try to accommodate you as best as possible. *rushes before she can talk again* Let me have you speak with my manager--
RW: THANKS.
ME:---to see what we can do! Hold please. *puts on hold without waiting.*

RRARRGGH.

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Now, i don't know what happened in the lead up to this, but i know it's the best thing i've ever heard.

So, my coworker is helping this lady on our front desk, when out of nowhere i hear her shriek "you mean you have people working here who make mistakes?!?!"

This might be news to you, lovely, but us minons here to serve your whims are actual human people too. Which means that, yes, sometimes we make mistakes. Get over yourself. (turns out it was her error anyway, the snotty cow)

Also, to the man who told me that i was just another bastard like all bankers; fuck off. No need to make it personal when i'd been nothing but lovely to you >:|

On another note, i'm glad tax year end is over. I never thought it was a hard concept to understand, but i was reckoning against our customers - like the lady who though that because she opened her ISA last year, any money she put in would be last years. Time doesn't work that way, sorry to say.

Overnight Sales Associate at not-CVS here. A little bit tentative about posting this since it might count as a zorro (though I was trying very, very hard to be polite and retain my composure, honest). I'll delete this entry if it qualifies.
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First suck:
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Second suck:
Was doing a return for a customer (not the sucky one). Another woman approaches and asks where women's dresses are. Given the wording, I ask if she's looking for regular or plus-sized (I realise it's an awkward question, but it is, actually, necessary). She glares, then looks darkly at her husband, and says, "I must look like a plus-size.' (She actually didn't)

I explained that I wasn't sure if she was shopping for herself or someone else (hell, my customer that I had been waiting one when she interrupted was doing returns for her mom).

She said, 'Well, you're the 4th person I've asked and no one's given me a straight answer, except the last person who also asked that".

Yeah. Because our "women's" (aka plus-sized) dresses are separate from Junior's/Misses dresses. So we need to know which section to send someone to. And sorry lady but when you word it as "women's dresses", you're probably either GOING TO GET ASKED, since most people assume that dresses are for women, or you're going to get sent to plus-sized dresses.

As she huffed off, my customer commented about how rude she'd been, and as she was leaving said she hoped that I didn't have to deal with "any more rude people like that lady".

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Backstory: I'm a cashier at the store everything's better at.

Today I was doing my usual duties behind the counter when a woman came up and after I had checked through her other groceries, asked for a pack of cigarettes. I ask for I.D. and she hands it to me. It's a Georgia license.

Store policy says that if we get an out-of-state license, we have to call a manager over to have them look at it. I page a manager over, she asks why I'm doing so. I tell her "We need manager approval for out-of-state licenses."

She says "Forget it! I've gotten smokes in here with that I.D. a hundred times and this never happens! Fuck this shit! And fuck this store! This is bullshit!" Then she whips out her cell phone and bitches about how 'this stupid cashier won't sell me smokes' while I'm continuing to check her out.

Classy.

Once or twice, this wouldn't be so sucky, but it's happening SO often lately... four or five times tonight and it was only a 4 hour shift. :/

Dear Customers,

I realise it's pretty obvious that I'm pregnant. But please... stop commenting on it. I don't know you - it's weird. It makes me uncomfortable. It's especially awkward when you say 'not long now then!' and I have to explain that actually, still nearly three months. I'm not really flattered by the implications of that, especially when my explaination gets a reply like 'but you're huge!' Please, just take your food and stop weirding me out.

I so cannot wait to go on maternity leave in a couple of weeks.

I sell pet supplies. It's a small chain that feels like a neighborhood pet store. We have lots of regular customers. One woman in particular, I'll call her YNL (YN for the product she buys, and L for Lady, duh) comes in every couple of weeks and purchases massive amounts of cat litter. I've never gotten along well with her, because she's always been a heinous bitch. I don't go out of my way to be particularly nice to her, but I am always civil at the very least.

A little more background: We have a store loyalty program, where when you earn a certain number of points, you get a $10 credit. Our policy is that you go over the point limit and earn the $10 gift on one visit, and then you get to use the $10 the next time you come in. You can't use it to purchase the thing that put you over the limit, you know? It's a total marketing scheme to get customers to come back, but that's the store policy. YNL is the type of customer who treats the loyalty card as something she DESERVES, like we as a store OWE her money. Once in the past, when I would not let her use the $10 credit on the day she earned it, she made me call my manager on his day off and get permission to give it to her.

Furthermore, she is the type of customer who drives up to the curb and expects us to load her car. I generally don't mind helping customers with this - we sell a lot of heavy stuff. But most people ask. She just leaves her cart at the curb, drives up, and then waits and expects us to notice her and come out and load the car for her. She's perfectly able-bodied, she's just an entitled bitch. One time I was alone in the store and had a line of 4 or 5 people after her, so rather than rushing out to load her car, I stayed in to serve the customers in line. After waiting in the car for a few minutes, she came in and huffed, "If I had known it was going to take this long I would have just done it myself!" Several of the customers in line made comments about how rude she was.

Also, because it's relevant to today's story: I'm 24 years old. I moved away for school, but I currently live in my parents' house. I'm in the DC area, with an incredibly high cost of living, and all I can get right now is a retail job. There's no way I could live anywhere else. YNL, on the other hand, is probably in her 50s.

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