Work at the Big Red Star. I was in housewares tonight, with a co-worker who normally works in another dept, so when customers had questions, she would defer to me.
A customer wanted a particular pressure cooker, but it was the display, thus no box, no nothing. It also had a loose handle. The official rule on damages is not to sell them, but we can, and we can take 10% off.
I tell the customer, and he said, 'What about twenty, because of *jiggles the loose handle*.'
Me: 'No sir, 10% is all we can take off.'
Him: 'Fifteen?'
Me: *deep breath*. 'No, sir. Ten is the MOST we can give you.'
Him: 'But it's damaged.'
Me: 'Yes sir. That's WHY we can take 10% off.'
He finally relented and bought it anyhow. Bear in mind, it was already discounted, PLUS we have our friends & family sale so there was another 25% off after the discount.
I'm really NOT going to change my mind if you ask me 5 times. REALLY.
So, yes, we have Layawy...
Are you allowed to pickup a friend's, technically no... and here's one reason why.
We had a lady come in to pick up a friends layaway.
Friend gave her $45 and said there only needed to be $35 to pick it up.
Bring up said friend's only layaway in our system and it said the Balance as $49
This woman then gets so livid on me and the cashier that she practically refused to sign for the pick up... screaming "My lady friend" (who she was on the phone with) "Said that there should ONLY be $35 left on this, she's got a receipt stating so!!!"
The kicker, the receipts show all the payments, plus the future payments due, at the top above all those is the Total Balance Remaining. The kicker, her payments were $25, and still had 2 more payments before the layaway needed to be picked up. (Total # of payments is 4 + Deposit, only 2 payments were made.)
The woman kept screaming that we didn't apply the payments into her friends layaway, even though the friend just claimed to have receipts proving said payments were applied. And thus, those receipts have to match what's in the computer, since they only print after a payment is applied and paid for.
What I thought was amusing, she didn't want to sign that she picked up the layout, which I let happen since she was on the phone with the friend it was for, because "I'm not wearing these."
Signing for a layaway pickup is the same exact concept as signing for a UPS/FedEx delivery. It gives us confirmation the item was picked up, and by whom.
Dear Woman Stuck In the Mid-90's:
I remember a time when Snapple cost about $1.49. Ah, those were the days! But sadly, nowadays, the average price for a Snapple in town is probably around $1.79. If you go up the hill to my former employer, it costs ten cents more, $1.89. If you go right across the damned street to not one, but TWO places that sell Snapple, it's $1.79. After you left, I asked one of our regulars, a young guy that works at yet another shop, how much THEIR Snapple was, and he figured it was $1.79.
Ours are $1.90. You walked out without it, because according to your snooty attitude and shock when it rang in, that was WAY too much for a Snapple. You actually looked at me like I grew an extra pair of eyes and sniffed derisively. So DO, please, go across the street/up the hill/to the regular's shop/through your time machine to 1997 for that 10/1/40 cent diff, because if I have to hear one more idiot complaining about our prices when it isn't warranted whatsoever, I'm gonna start throwing things. I know the economy's tanked, but if you reeeeeally need that ten cents in your budget, go pick up a $.50 packet of Kool-Aid and stretch your dollar, instead of buying a one-shot item that's gone in a minute. Kee-rist.
Sincerely,
Your Friendly Sammich Maker
