Terms & Conditions

1. Scope & Definitions

For purposes of these Booking Terms & Conditions:

• “Originals Experiences” are events that are designed, operated, and delivered directly by teambuilding.com and its in-house team.
• “Vendor Experiences” are events that are designed, operated, and delivered by independent third-party providers (“Vendors”) who list their offerings on the teambuilding.com platform.
• “Events” refers to both Originals Experiences and Vendor Experiences, unless we clearly say otherwise.
• “Client” means you and your organization, as the purchaser of an Event.

If you are a Vendor listing Events on our platform, your relationship with teambuilding.com is also governed by our Vendor Agreement, available at /vendors/terms. For detailed cancellation tiers that may apply to your booking, please see our Booking Commitments page at /booking-commitments.

Unless a section specifically calls out Originals Experiences or Vendor Experiences, the terms below apply to all Events booked through teambuilding.com. Capitalized terms used elsewhere in these Booking Terms & Conditions but not defined in context have the meanings given in this Section 1.

2. Happiness Guarantee

We’re sure that you and your team will love your experience, whether you choose an Originals Experience or a Vendor Experience booked through our platform.

For Originals Experiences, if your participant score isn’t at least 4.8/5 stars, your next Originals experience is on us. Your event hosts will provide a review link at the end of your event to gather your team’s feedback. If your participants collectively rate your Originals Experience below 4.8/5 stars, then we’ll host a complimentary Originals Experience of equal or lesser value for your team.

For Vendor Experiences, if you aren’t happy with your event for any reason, we’ll work with you and the Vendor to make it right. Depending on the circumstances, Vendor cooperation, and availability, that may include a follow-up or replacement experience (either a comparable Vendor Experience or an Originals Experience), and/or issuing teambuilding.com credits.

If you would like to request a make-good under our Happiness Guarantee, please contact us within 30 days of your original event date by emailing vip@teambuilding.com. Scheduling restrictions may apply.

3. Payment

Upon clicking the Go to Payment button, you will be directed to pay via credit card or invoice. Payment is due upon receipt unless Purchase Order arrangements have been agreed to by both parties.

For Originals Experiences, teambuilding.com is the provider of record for your Event. For Vendor Experiences, teambuilding.com acts as a marketplace and booking platform: we collect payment from you and remit amounts to the applicable Vendor in accordance with our Vendor Agreement, but the service contract for the Event itself is between you (the Client) and that Vendor.

4. Rescheduling Your Event

We are happy to accommodate reschedules; there may be a fee associated with the change. For Originals Experiences, you do not need a new event date at the time you request to move or cancel your original event date, but your Event must be rescheduled within 365 days of your original event date. For Vendor Experiences, you may be required to select a new event date at the time of your change request, and any reschedule windows or deadlines will follow the applicable cancellation policy.

For both Originals Experiences and Vendor Experiences, the specific cancellation and rescheduling rules that apply to your booking are determined by the cancellation policy indicated on your Event listing, quote, or booking confirmation, which is selected from our published booking commitments at /booking-commitments. If there is any inconsistency between these Booking Terms & Conditions and the cancellation policy shown on your Event listing, quote, or booking confirmation, the displayed cancellation policy will control with respect to timelines, fees, and eligibility for changes and cancellations. All reschedules remain subject to host and platform availability.

5. Increasing Your Guest Count for In-Person & Virtual Events

If you would like to increase the number of guests for your scheduled event, please send an email to vip@teambuilding.com. If we can accommodate your guest count change, you will see an updated billing amount that must be confirmed and paid within the timeframe specified by the applicable cancellation policy for your Event. Approval of guest count increases is dependent on our staff availability. If additional guests attend the event that were not previously billed, you will be invoiced at the full per-person rate after your event.

For both Originals Experiences and Vendor Experiences, the timelines and limits for increasing guest count are determined by the cancellation policy indicated on your Event listing, quote, or booking confirmation, which is selected from our published booking commitments at /booking-commitments. All increases remain subject to host capacity, operational constraints, and (for Vendor Experiences) Vendor approval.

6. Decreasing Your Guest Count for In-Person & Virtual Events, Including No-Shows

If too few participants attend to run your selected event successfully, then our hosts will run a 45-minute Kahoot Individual Trivia vs. Trivia event for the guests who are present.

For both Originals Experiences and Vendor Experiences, the timelines within which you may decrease guest count, as well as the treatment of Low Show/No Show scenarios and any associated credits or make-goods, are governed by the cancellation policy indicated on your Event listing, quote, or booking confirmation, which is selected from our published booking commitments at /booking-commitments. For Vendor Experiences, any such changes and remedies also remain subject to Vendor approval.

7. Refunds

All sales are final and backed by our Happiness Guarantee. If any situation may cause you to request a refund, please reach out to our Customer Experience team at vip@teambuilding.com and we will work with you to find a solution, which may include exploring additional events and products to fit your needs and/or offering teambuilding.com credits. We do not offer cash refunds to the original payment method.

Where a cancellation or guest count reduction qualifies for a refund under our published booking commitments at /booking-commitments, that amount will be issued as teambuilding.com account credits. Credits are applied to your account immediately and may be used toward any future booking. Credits are non-refundable and may not be converted to cash.

For Vendor Experiences, any credits relating to the performance or non-performance of the Event itself are additionally governed by the Vendor’s own cancellation policy, as reflected in the cancellation policy indicated on your Event listing, quote, or booking confirmation and selected from our published booking commitments. teambuilding.com will help coordinate with the applicable Vendor, but is not obligated to issue credits where the Vendor’s policy does not authorize a refund, except as required under our Happiness Guarantee.

8. Customization

We begin work on your custom events immediately upon booking. Customization fees are non-refundable. All custom elements must be received by the deadlines listed on your proposal to ensure custom work is completed on time.

9. Travel Disruption Policy

Travel disruptions can happen and we may be unable to reach your location which can cause a delay or a need to reschedule your event. Please see our Travel Disruption Policy for what to expect when there are travel disruptions to ensure the safety and well-being of our team and yours while minimizing the impact on your event.

10. Liability Waiver

This is a binding agreement between teambuilding.com and your organization (“Client”), together known as “the Parties”. As teambuilding.com or a third-party Vendor will be facilitating an Event for Client, and attendees may consume alcohol during this Event, the Parties agree as follows:

• For Originals Experiences, teambuilding.com may directly provide, or may engage third-party vendors to provide, alcohol and bartending services. For Vendor Experiences, the applicable Vendor is solely responsible for providing and supervising any alcohol service, safety measures, and compliance with local laws.
• Client is solely responsible for ensuring that any attendees who consume alcohol in connection with an Event are of legal drinking age in the applicable jurisdiction and for verifying identification where required by law or venue policy.
• Client will be solely liable for any and all damages, fines, penalties, fees, and other costs related to the consumption of alcohol.
• Client will not allow any attendee to consume more than two regular sized alcoholic drinks or a similar quantity of alcohol for a duration that starts two hours before the event start time and extends to the time that all attendees depart the event venue. A regular sized drink shall consist of 12 ounces of beer, 5 ounces of wine, or 1.5 ounces of distilled spirits whether consumed directly or mixed with non-alcoholic items.
• Client agrees to indemnify teambuilding.com from and against any and all damage, loss, or injury, or liability for a claim of damage, loss, or injury to persons or property, including death, whether or not caused by or resulting from the acts of, or arising from the actions of any guests’ consumption of alcohol.
• Client releases, forever discharges, and holds harmless teambuilding.com and its employees, agents, and contractors from any liability whatsoever.
• Client will ensure all attendees are quiet and non-disruptive while entering and exiting the venue location.
• Client will be solely responsible for any damage or personal injury to attendees or other persons directly or indirectly related to the consumption of alcohol by attendees.
• teambuilding.com at its sole discretion may remove attendees from the event who are found to be consuming more than two regular-sized alcoholic drinks or a similar quantity of alcohol, and/or any attendee that is disruptive.

This waiver and release of liability shall remain in effect for the maximum duration allowed by law.

For Vendor Experiences, nothing in this Liability Waiver is intended to limit or modify the responsibilities agreed to between teambuilding.com and its Vendors under the separate Vendor Agreement. teambuilding.com’s role for Vendor Experiences is primarily that of a referral and booking platform, and operational control of the Event rests with the applicable Vendor, subject to that Vendor’s own policies and legal obligations.

11. Limited Liability

For Originals Experiences, teambuilding.com is responsible for the design and delivery of the Event, subject to these Booking Terms & Conditions. For Vendor Experiences, teambuilding.com is not responsible for the Vendor’s acts, omissions, or the performance or non-performance of the Event itself; any claims or disputes relating to the quality, safety, or delivery of a Vendor Experience must be directed to the applicable Vendor and are subject to that Vendor’s own terms and policies.

To the maximum extent permitted by law, in no event shall teambuilding.com be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, or business opportunities, arising out of or relating to any Event, booking, or use of the platform, even if teambuilding.com has been advised of the possibility of such damages.

To the maximum extent permitted by law, teambuilding.com’s aggregate liability to you arising out of or relating to the platform, your booking, any billing or payment issues, or any Originals Experience is in all cases limited to the lesser of $500 or the total amount you paid for the applicable booking.

12. Technical Glitches & Exploits

teambuilding.com reserves the right to cancel any event booked intentionally through exploiting a technical glitch or error. If any glitch occurs leading to an error in your booking, then teambuilding.com will contact you as soon as possible upon learning of it.

If a technical glitch or error prevents you from making a booking or update, then you agree to contact by email your client advisor or info@teambuilding.com. The time stamp on the email will be considered for policies related to booking updates and confirmations, for example the 3 day (72 hour) requirement for guest count changes or booking cancellations.

13. Force Majeure

If any circumstances prevent the running of this event, including, but not limited to: acts of God; strikes or labor disturbances; war; acts of terrorism; riots; illegal acts; government restrictions; sabotage; epidemics; floods; fires; unusually severe weather conditions; accidents or any other circumstances beyond the reasonable control of teambuilding.com, we will work with you to provide an alternative experience or waive any rescheduling fees.

14. Technology

Reliable internet connection, webcam and related technology are necessary in order to access the online platform required for a successful Event. If technical issues arise beyond the control of teambuilding.com, we will work with you to provide an alternative or reschedule your Event.

For Vendor Experiences delivered on the Vendor’s own platform, minimum technical requirements, supported software, and any additional access terms will be provided by the Vendor and apply in addition to this Technology section.

15. Draft Booking Expiration Date

All draft bookings are assigned a draft booking expiration date. teambuilding.com reserves the right to modify or change your event until it is confirmed and you have made payment.

16. Blackout Dates

teambuilding.com reserves the right to void any unpaid and unconfirmed event booking should a blackout date occur. These are updated on a day-to-day basis. If this affects your event we will do our best to accommodate you for that time, and otherwise will suggest alternatives.

17. Credits

Account credits may only be used to purchase or modify an event booking. Account credits are non-refundable and may not otherwise be redeemed or converted to cash. Credits purchased never expire.

Credits issued as a result of a cancellation or guest count reduction under our booking commitments policies are subject to the same terms above. They are not redeemable for cash and do not represent a return of funds to your original payment method.

18. Contact Information

You agree to keep your contact information up to date. You consent to teambuilding.com using the information you provide to contact you, send system notifications, and miscellaneous updates.

19. Privacy

Creating a draft booking makes a publicly accessible link. teambuilding.com will not share this link with any third parties but is not responsible for its distribution and/or use. You agree to hold teambuilding.com harmless from any result of distribution of this link. teambuilding.com agrees to comply with applicable privacy laws and regulations.

For Vendor Experiences, we may share necessary booking and participant information with the applicable Vendor so they can deliver the Event. The Vendor’s own privacy policy and practices will apply to their handling of that information in addition to teambuilding.com’s privacy obligations, and we encourage you to review any Vendor-specific privacy notices provided in connection with your Event.

20. Intellectual Property

The content, games, and activities in our Events are proprietary and protected by intellectual property laws. For Originals Experiences, such content is owned or licensed by teambuilding.com. For Vendor Experiences, such content is owned or licensed by the applicable Vendor and used on the platform under agreement with that Vendor. You agree that you will not record, reuse, modify, or otherwise use any Event content without prior written permission from teambuilding.com or the applicable Vendor, as appropriate.

21. Event Kits

For Originals Experiences, teambuilding.com (or our designated fulfillment partners) manages the preparation and shipment of event kits. For Vendor Experiences, some or all kit preparation and shipping may be handled directly by the Vendor. In those cases, we will coordinate with the Vendor on your behalf, but the Vendor remains responsible for fulfillment and any remedies they offer for delayed, damaged, or lost shipments.

All sales of event kits are final, and there are no refunds or exchanges of kits. No substitutions are available for event kits.

22. Shipping

For Originals Experiences, events with shipped kits only deliver within the continental United States, and include shipping costs. You must provide addresses at least 21 days prior to your event date or as specified in the event description. No address changes can be made after submission. teambuilding.com will do everything in our power to ensure your packages arrive on time. We are not responsible for delayed, damaged or lost kits related to the shipping process. Additional shipping terms may apply, as specified in the event description.

For Vendor Experiences, shipping territories, lead times, and remedies for delayed, damaged, or lost kits (if any) are determined by the applicable Vendor and its selected cancellation and fulfillment policies. We will coordinate with the Vendor on your behalf, but ultimate responsibility for fulfillment rests with the Vendor.

23. Updates

teambuilding.com reserves the right to update these terms and conditions at any time and for any reason, with or without notice.

24. Miscellaneous