customers_suck, posts by tag: aggression/assault - LiveJournal

A kid came to my till with a can of deodorant. He was about 12. Since I can only sell aerosols of ANY kind to a person aged 18 or over, I couldn’t sell it to him. He called for his mum. She came over and asked what the problem was. I told her that I couldn’t sell him the aerosol. She started yelling that it was only deodorant. I told her I still couldn’t sell her son the product. She then said she’ll buy it for him. I told her that I just needed to call a supervisor to make sure it was okay. She then started yelling that of course it was okay, she was over 18, that I was being stupid and who else would be stupid enough to have to call a supervisor over for help.

I tried to be as pleasant as I could, even though she was saying hurtful things. I apologised to her for the inconvenience, told her that as a precaution and because I was unsure if she could buy it on her son’s behalf, I needed to check with a supervisor. She told me yet again that she was over 18, and that I was just being awkward. Supervisor came over, I asked her if it was okay for the mum to buy the item for her son, she said because it was a can of deodorant we could let it slide, supervisor left, and I put the sale through.

I apologised again, smiled and asked the lady if she would like a bag for the deodorant.

“No!” she screamed. Literally screamed it in my face. I scanned the item, and she yanked the can of deodorant out of my hands and slapped £1 into my hand so hard that it actually stung a bit. I thanked her, apologised to her and said goodbye to her. She was yelling about me the whole way out saying I was a joke and stupid and this and that.

Half an hour later, I got called up into the office. The lady complained about me. She told the supervisor that I was rude, unprofessional and sarcastic. I ended up being given a verbal warning and was told that in future I shouldn’t be overly nice to them if they’re being rude, because the lady misconstrued my nice, apologetic nature as sarcasm. What has happened to the 'kill them with kindness and they usually back down' thing? It doesn't exist anymore apparently. Now, customers will do anything they can to be offended and upset and they'll complain about you for merely breathing the wrong way!

Anyway, I didn’t bother telling anyone that I did everything accordingly and that the lady just wanted to complain about me because she’s a hard-faced witch. I didn't bother telling anyone that she actually hurt my hand by deciding to slap the money into my palm rather than handing it to me normally I didn’t see the point to be honest. It was over now and I doubt I'd be able to remember her face. I just remembered that she had short curly hair that was bleach blonde. I just kept my head down for the rest of the afternoon and hoped I didn’t ‘upset’ any more customers.

Hey, all. Long time lurker, etc. etc. Finally getting up the courage to post in here.

I am a manager at an *ahem* 'adult novelty' store, part of a local chain with stores mostly in North Texas. Our company has received national acclaim for how awesomely knowledgeable the employees are, as well as how we go out of the way to make our stores feel more like classy little boutiques than your typical 'adult' store. Our latest ad campaign advises our customers to be kind, stop vegetable abuse. Perhaps you might have heard of us.

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At any rate, I've been working here for many years plus, so you can expect some crazy things to come hence. For now, though, I just have one thing to kvetch about. Something that really has nothing to do with -where- I work in particular, but that doesn't take the Suck out of it.

PREWARNING: I already know before typing this that there is a distinct possibility that some people are going to say this is not the fault of any customer, but I understand that this is your viewpoint and not my own, and I will not attempt to change how you believe. I'm afraid that this is...likely going to be a controversial thing, and so mods, please tell me if I am out of line. I'm just here, though, to vent like the rest of you. That said, here we are.

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TEAL DEER: People are asshats about things so measly in the grand scheme of things as personal appearance that should have no real bearing on their shopping experience at our stores. In so many words, son I are dissapoint.

ETA: Pictures in the comments, in case anyone else was curious.

Wow. Am currently dealing with quite a gem here. I've not even finished interacting with her yet, but already I'm thinking "God, this has to go on c_s".

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