Feedback Techniques

When I first asked my team for feedback, the room went SILENT. Why? Because speaking the truth felt too risky. This isn’t just my story, it’s the reality in countless workplaces. Here’s the truth: feedback is a minefield. 🔴 Done wrong? It breeds tension and mistrust. 🟢 Done right? It fixes problems—it transforms teams. Here’s how to get it right: 1/ Timing Is Everything ↳ Feedback during chaos? Disaster. Wait for a calm moment. ↳ A private 1-on-1 works best. 💡 Pro Tip: Start with a positive comment—it sets the tone. 2/ Lead With Solutions ↳ Complaints without fixes = noise. Solutions = action. ↳ Try this: “We could avoid confusion with more clarity upfront. What do you think?” 💡 Pro Tip: Frame solutions as support for the team’s success, not criticism. 3/ Be Clear, Not Cryptic ↳ Instead of “Communication could be better,” say: ↳ “Inconsistent updates slow me down. Weekly check-ins might help.” 💡 Pro Tip: Use examples to back it up—clarity builds trust. 4/ Use “I” Instead of “You” ↳ Feedback isn’t a blame game. Stick to “I” statements to share your perspective. ↳ Example: “I feel I don’t have enough autonomy to contribute fully.” 💡 Pro Tip: Highlight how solving the issue benefits the whole team. 5/ Know When to Let It Go ↳ Pick your battles. Save your energy for what really matters. ↳ Does this impact the team or my work? If not, let it go. 💡 Pro Tip: Focus feedback on what aligns with team goals. 6/ End With a Vision ↳ Great feedback doesn’t just fix problems—it builds something better. ↳ Paint the big picture: “Here’s how this change could help the team hit the next level.” 💡 Pro Tip: Vision-driven feedback inspires action. The takeaway? Feedback isn’t about proving you’re right, it’s about progress. Master these steps, and you’ll not only solve problems, but you’ll also earn respect and trust. What’s your biggest feedback fail (or win)? Share it below. 👇 ♻️ Repost to help your network get better! ➕ And follow Shulin Lee for more.

Want your team to perform better this year? Express genuine positivity, early. Researchers published in Organization Science studied 9,968 consultants across 20 months. The result? Consultants who received positive feedback early in the year performed significantly better—regardless of past performance. When leaders express positive emotions early on… Employees feel seen. They feel respected. And they’re driven to maintain that respect all year long. It creates a motivational anchor. Athletes show the same pattern. Another study tracked 245 NCAA athletes and 86 coaches. Those who received early-season praise from their coaches performed better even after controlling for playtime or past stats. But here’s the twist: Teams performed BEST when leaders paired early praise… with a little constructive feedback at the midpoint. Not harsh. Just honest. It’s the classic tough-love combo, with the love first. Why it works: Midpoint critique signals, “You can do better and I believe you will.” It gives people a chance to re-earn the respect they value. And that challenge? It boosts motivation and focus. So, what should you do? Start projects with specific, heartfelt praise. Avoid constant negativity, it backfires. Use midpoints to give clear, constructive feedback. Sequence matters more than style. The bottom line: You don’t have to choose between kindness and candor. Lead with warmth. Course-correct with honesty. The right emotional timing doesn’t just feel better it delivers results.

If your feedback isn't changing behavior, you're not giving feedback—you're just complaining. After 25 years of coaching leaders through difficult conversations, I've learned that most feedback fails because it focuses on making the giver feel better rather than making the receiver better. Why most feedback doesn't work: ↳ It's delivered months after the fact ↳ It attacks personality instead of addressing behavior ↳ It assumes the person knows what to do differently ↳ It's given when emotions are high ↳ It lacks specific examples or clear direction The feedback framework that actually changes behavior: TIMING: Soon, not eventually. Give feedback within 48 hours when possible Don't save it all for annual reviews. Address issues while they're still relevant. INTENT: Lead with purpose and use statements like - "I'm sharing this because I want to see you succeed" or "This feedback comes from a place of support." Make your positive intent explicit. STRUCTURE: Use the SBI Model. ↳Situation: When and where it happened ↳Behavior: What you observed (facts, not interpretations) ↳Impact: The effect on results, relationships, or culture COLLABORATION: Solve together by using statements such as - ↳"What's your perspective on this?" ↳"What would help you succeed in this area?" ↳"How can I better support you moving forward?" Great feedback is a gift that keeps giving. When people trust your feedback, they seek it out. When they implement it successfully, they become advocates for your leadership. Your feedback skills significantly impact your leadership effectiveness. Coaching can help; let's chat. | Joshua Miller What's the best feedback tip/advice, and what made it effective? #executivecoaching #communication #leadership #performance

Leaders who avoid hard feedback aren’t protecting their people, they are setting them up to fail. Feedback is one of the most powerful tools we have in leadership but it’s also one of the most misused. Because leaders confuse compassion with avoidance, softening the truth until it loses all usefulness, or withholding it altogether under the guise of kindness. Compassionate feedback is about caring enough to be honest, in a way that allows other people to hear it. At APS Intelligence, we use a framework for compassionate feedback, designed to ensure that even difficult messages are delivered with clarity and respect: 1. Frame the feedback - Start by recognising effort and value to create psychological safety and remind people their work is seen and appreciated. 2. Ask permission - Feedback lands better when people feel like they have agency. Asking “Can I talk to you about something I’ve noticed?” is, as Dr. Shelby Hill says, a gentle knock on the door of someone’s psyche instead of barging in. 3. Be precise and objective - Describe what you’ve observed, not your interpretation of it. Feedback should focus on behaviour, not character. 4. Explain the impact - Share how the behaviour affects others or the work. Clarity about consequences builds accountability without blame. 5. Stay curious and open - Avoid assumptions. Ask questions that invite dialogue and understanding, not defence. 6. Collaborate on next steps - Offer support, not ultimatums. Feedback should be a shared problem to solve instead of a burden to bear. 7. End with perspective - Reaffirm their strengths and remind them that one issue does not define their value. Compassionate feedback allows honesty and humanity to coexist. It ensures that when people walk away, they feel respected, even if the message was hard to hear. This is a framework we use often at APS Intelligence. You can book a tailored workshop for your people managers or leadership cohorts to explore this further.

How you receive feedback Determines how successful you become (in career and life). 4 proven tips to help you gracefully accept the gift of feedback: 1/ Listen actively Why: By approaching feedback with curiosity, you show a willingness to listen to understand (vs. to respond) the other person's perspective. How: Maintain eye contact, nod to acknowledge understanding, and wait until the person has finished speaking before responding. Remember, listening doesn't mean you agree with everything. "Thank you for sharing your thoughts on my presentation. I'm curious to learn more. Can you elaborate on the areas you think need improvement and what advice you have on how I can approach these differently?" 2/ Seek diverse perspectives Why: Asking for feedback from different people gives you a clearer picture of what you’re doing well and where you can improve. Plus, it helps you spot patterns in how others see your work. How: After receiving feedback on risk management from one person, reach out to others for additional perspective. "I'm looking to improve the quality of my risk management and reporting within my program. Do you have any advice for me in this area? Your input will help me de-risk execution and provide more accurate representation to stakeholders." 3/ Take time to process and reflect Why: Feedback can sting at first contact. Taking time to process it helps you manage your emotional response and consider it objectively. You can then identify key takeaways and develop a plan for implementing changes. How: "I appreciate your feedback on my communication style. I want to take some time to reflect on your suggestions and consider how to incorporate them into my interactions with the team. Can we schedule a follow-up meeting to discuss my action plan next week?" 4/ Express gratitude and close the loop Why: Expressing gratitude shows that you value the person's time and effort in providing feedback. Following up proves you’re serious about improving. How: "Thank you for sharing your feedback on my project estimations. Your input on factoring dependency review timelines has given me valuable perspective. Attached is the revised proposal based on your suggestions. I welcome any additional feedback you may have." PS: Feedback is not all-or-nothing. Even if you don't agree with everything, there's usually something valuable to take away. PPS: How gracefully you handle feedback directly correlates with whether others will give it to you (again). Image Credit: Roberto Ferraro

At Radical Candor, I often hear the question, "How do I know if my feedback is landing?" The answer is simple but not always easy: Radical Candor is measured not at your mouth, but at the listener’s ear. It’s not about what you said, it’s about how the other person heard it and whether it led to meaningful dialogue and growth. Before you start giving feedback, remember the Radical Candor order of operations: get feedback before you give it. The best way to understand how another person thinks is to ask them directly and reward their candor. Next, give praise that is specific and sincere. This helps remind you what you appreciate about your colleagues, so when you do offer criticism, you can do it in the spirit of being helpful to someone you care about. When giving feedback, start in a neutral place. Don't begin at the outer edge of Challenge Directly, as this might come across as Obnoxious Aggression. Just make sure you're above the line on Care Personally and clear about what you're saying. Pay attention to how the other person responds - are they receptive, defensive, sad, or angry? Their reaction will guide your next steps. If someone becomes sad or angry, this is your cue to move up on the Care Personally dimension. Don't back off your challenge - that leads to Ruinous Empathy. Instead, acknowledge the emotion you're noticing: 'It seems like I've upset you.' Remember that emotions are natural and inevitable at work. Sometimes just giving voice to them helps both people cope better. If someone isn't hearing your feedback or brushing it off, you'll need to move further out on Challenge Directly. This can feel uncomfortable, but remember - clear is kind. You might say, 'I want to make sure I'm being as clear as possible' or 'I don't feel like I'm being clear.' Use 'I' statements and come prepared with specific examples. Most importantly, don't get discouraged if feedback conversations sometimes go sideways. We tend to remember the one time feedback went wrong and forget the nine times it helped someone improve and strengthened our relationship. Focus on optimizing for those nine successes rather than avoiding the one potential difficult conversation. Creating a culture of feedback takes time and practice. Each conversation is an opportunity to get better at both giving and receiving feedback. When you get it right, feedback becomes a powerful tool for building stronger relationships and achieving better results together. What’s one small adjustment you’ve made to give or receive better feedback? I’d love to hear your thoughts!

Behaviors are learned and reinforced. To make performance evaluations more inclusive, you need to proactively craft new practices. 🧠 Unbiasing nudges, intentional and subtle adjustments I craft with my clients, can play a pivotal role in achieving an objective and inclusive performance assessment. 👇 Here is what to consider: 🔎 Key Decision Points Analyze your evaluation process to identify key decision points. In my practice, focusing on assessment, performance goal setting, and feedback processes has proven crucial. Introduce inclusive prompts at each stage to guide unbiased decision-making. 🔎 Common Biases Examine previous reviews to unearth prevailing biases. Halo/horn effects, recency bias, and affinity bias often surface. Counteract these biases by crafting nudges tailored to your organization, integrating them seamlessly into your review spreadsheets. 🔎 Behavioral Prompts I usually develop concise pre-decision checklists tailored to each organization. The goal is to support raters' metacognition and introduce timed prompts during the evaluation process. 🔎 Feedback Loops Begin with small-scale implementation and collect feedback. Compare perceptions of both raters and ratees to gauge effectiveness. 🔎 Ongoing Training Avoid off-the-shelf solutions; instead, tailor training to your organization's unique context and patterns. Your trainer should understand your specific needs and design a continuous training program that reinforces these unbiasing nudges, providing managers with the necessary competencies. 🔎 Pilot and Evaluation Define metrics to measure progress and impact. Pilot your unbiasing nudges and regularly evaluate their effectiveness. Adjust based on feedback and insights gained during the pilot phase. 👉 Crafting inclusive performance evaluations is an ongoing journey. Yet, I believe, it's one of the most important ones. Each evaluation matters as it defines a person's career and sometimes even the future. ________________________________________ Are you looking for more DEI x Performance-related recommendations like this?  📨 Join my free DEI Newsletter:

Personality Traits Don’t Belong in Performance Reviews Performance reviews should focus on skills, outcomes, and behaviors—not personality traits. An article by Suzanne Lucas for Inc. Magazine highlights a troubling finding from Textio: ✅ 88% of high-performing women receive feedback on their personality compared to only 12% of men. When men do get personality-related feedback, the descriptions differ significantly: Women: "Collaborative," "nice," or "abrasive" Men: "Confident," "ambitious" This disconnect reflects stereotypes that don’t help anyone grow. What NOT to do in performance reviews: ❌ Describe someone as "introverted" (personality-based language). ❌ Focus on general traits like "nice" or "helpful" without linking them to outcomes. What TO do instead: ✅ Address observable behaviors and impact: Instead of: "You're too quiet." Say: "I noticed you didn’t contribute in meetings; your ideas could add value if shared." ✅ Focus on outcomes: Highlight measurable results, goals, and areas for development tied to skills. ✅ Offer actionable feedback: Provide steps to improve performance, like asking someone to prepare discussion points to engage more actively. By focusing on behaviors, outcomes, and skills, reviews can help employees grow without reinforcing unhelpful biases. 🔗 https://lnkd.in/gWTeTw5a What do you think? How does this impact women of color? How can we improve feedback processes to create fairer, more -actionable- reviews? #LeadershipDevelopment #PerformanceManagement #InclusiveLeadership

Why Listening Is a Leadership Imperative Performance feedback is one of the most common tools managers use to drive improvement. But what if feedback often undermines performance instead? Over two decades ago, Avraham Kluger analyzed 607 studies on feedback effectiveness. The finding was startling: in 38% of cases, feedback actually reduced performance. This wasn’t limited to negative feedback. Even positive feedback backfired — especially when it threatened how people saw themselves. The problem isn’t the information. It’s the psychology. Feedback signals hierarchy. It reminds employees that someone is judging them. That subtle power dynamic can trigger stress and defensiveness — making people less open, less reflective, and less willing to change. When people feel threatened, they don’t improve. They protect themselves. They may: * Downplay the credibility of the feedback giver * Dismiss the feedback itself * Avoid future interaction to protect their self-esteem In other words, feedback often activates ego defense instead of growth. What if change doesn’t begin with telling people what to fix — but with listening? High-quality listening — attentive, empathic, non-judgmental — creates a radically different psychological climate. Rather than signaling, “You need to change,” listening communicates, “You are safe to explore. This idea echoes psychologist Carl Rogers’ insight from 1952: people change not when they are corrected, but when they feel deeply understood. And the data supports it. Listening lowers defensiveness. When people feel psychologically safe, they: * Reflect more honestly on strengths and weaknesses * Consider multiple perspectives * Share rather than compete * Seek understanding instead of validation In short: listening supports self-driven change. Feedback often provokes resistance. Listening invites growth. If listening is so powerful, why don’t managers do more of it? Three barriers consistently show up: 1. Fear of losing power Some leaders worry listening makes them look weak. In reality, research shows strong listeners gain prestige through admiration — not intimidation. 2. Time pressure Listening requires attention. Attention requires time. Many managers listen while distracted — which neutralizes the benefit. 3. Fear of what they might discover Deep listening can disrupt assumptions. Managers often learn things that challenge their narratives — struggling employees caring for dying spouses, hidden burdens, untold stress. Real listening can create cognitive dissonance. And that can be uncomfortable.

𝗠𝗲𝗮𝘀𝘂𝗿𝗶𝗻𝗴 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 I've been asked this at least 3 times in the last two months. "How do I know that my leaders are improving?" This is where we distinguish knowing from application. 10% of capability comes from learning from formal sources. 20% comes from networks and interactions. 70% comes from application to portfolios and projects. One thing that sets this all apart are data points. Even if I apply skills to my projects, how do I know I did it well? Most large companies have a 360-degree or leadership assessment process in place. So, I'll share my thought process for this in case you are attempting to develop this for your own organization. Step 1: Determine organizational strategy and business outcomes. This is necessary to align expectations of desired behaviors. This is where a Balanced Scorecard can come in handy. Step 2: Assess expectations of leaders. You'll then assess them across leadership behaviors for new, mid and even senior managers. Granularity of differences supports focus and clarity. Often, a list of pre-existing behaviors/competencies are used to make the exercise easier. Validated psychometric tools such as the 16PF help to anchor it to scientific rigor. Organizational psychologists like me conduct surveys to gather insights. Then, focus groups are used to drill down to details information. After that, we'll create categories basedon the information and produce working behavior-based definitions. Step 3: Prioritize the list Now, the leadership team decides which behaviors are more important by way of ratings. Step 4: Build the 360 We then build a 360-degree feedback survey questions. These questions are reviewed for validity. Step 5: Allocate the survey A system specializing in the 360 (there are many) can be used. Feedback Recipient selects 6 to 12 people to rate them. In organizations, to avoid selection bias, leaders of the feedback recipient can review and veto the people doing the rating. Then, the participant does the survey too (self-rating) Step 6: Debrief of survey Usually, participants need guidance from a trained coach who understands feedback requirements. This is to provide grounding and objective input. Often, 360 surveys tend to be met with resistance unless the coach is skilled in facilitating the reflection conversation. Step 7: Action Planning The participant then produces a set of actions for improvement. This plan and the priority of focus should be made known to the feedback givers. Step 8: Pulse Surveys After a designated time (within 6 to 12 month period) a validated pulse survey is set up for the observers to rate improvement in specific behaviors. Step 9: Continued Leadership Coaching, Mentoring and Peer Support A combination of these can be used to enhance development. Step 10: Final Comparison Survey Toward the end of the year, a comparison survey is done to see how the key areas have improved or not. ---