Technology

Billions of people unlock their phone with their face every day. Apple Face ID. Google face unlock. Neither would pass the identity standard the EU is about to enforce 😳 And here's the uncomfortable part: the verification most banks use today wouldn't either. Document-based identity verification was never designed for the digital world. Passports have UV and infrared security features that can only be checked physically. Online, you're verifying a photograph of a secure document. A photograph. That was fine when faking an identity required skill, time, and resources. In 2026, AI does it in seconds. → Synthetic identities pass document capture → AI-generated faces clear liveness checks → Deepfakes defeat the "blink twice, turn your head" routine → Full identity packages are assembled faster than compliance teams can update their rules Verifying a document no longer means you've verified a person. And that's a fraud problem, not just a compliance one. Governments see it. That's why they're not patching the old model - they're replacing it with digital-native identity. Government-backed eIDs that are cryptographically assured, not photographed. You're not trusting a scan. You're trusting a digitally signed identity that AI can't fake. And regulation is now forcing the pace. eIDAS 2.0 is law. The AML Regulation update hits in July 2027. Banks, insurers, and telecoms are being pushed toward higher-assurance identity - fast. But 150+ eID schemes exist worldwide, each with different standards. Integrating them individually doesn't scale. That's what Hopae is building - a global eID network connecting 100+ government-backed identity schemes through a single integration. One API. Access to the highest-assurance digital identities globally. This is how fraud actually goes down. Not by adding another layer to a broken process, but by replacing the process entirely. If you want to see how this is being built in practice, take a look here: https://lnkd.in/dW9pa6wV

We trained a humanoid with 22-DoF dexterous hands to assemble model cars, operate syringes, sort poker cards, fold/roll shirts, all learned primarily from 20,000+ hours of egocentric human video with no robot in the loop. Humans are the most scalable embodiment on the planet. We discovered a near-perfect log-linear scaling law (R² = 0.998) between human video volume and action prediction loss, and this loss directly predicts real-robot success rate. Humanoid robots will be the end game, because they are the practical form factor with minimal embodiment gap from humans. Call it the Bitter Lesson of robot hardware: the kinematic similarity lets us simply retarget human finger motion onto dexterous robot hand joints. No learned embeddings, no fancy transfer algorithms needed. Relative wrist motion + retargeted 22-DoF finger actions serve as a unified action space that carries through from pre-training to robot execution. Our recipe is called "EgoScale": - Pre-train GR00T N1.5 on 20K hours of human video, mid-train with only 4 hours (!) of robot play data with Sharpa hands. 54% gains over training from scratch across 5 highly dexterous tasks. - Most surprising result: a *single* teleop demo is sufficient to learn a never-before-seen task. Our recipe enables extreme data efficiency. - Although we pre-train in 22-DoF hand joint space, the policy transfers to a Unitree G1 with 7-DoF tri-finger hands. 30%+ gains over training on G1 data alone. The scalable path to robot dexterity was never more robots. It was always us. - Website: https://lnkd.in/gxzgeP-2 - Paper: https://lnkd.in/g7PJdz_8

How can businesses go beyond using AI for incremental efficiency gains to create transformative impact? I write from the World Economic Forum (WEF) in Davos, Switzerland, where I’ve been speaking with many CEOs about how to use AI for growth. A recurring theme is that running many experimental, bottom-up AI projects — letting a thousand flowers bloom — has failed to lead to significant payoffs. Instead, bigger gains require workflow redesign: taking a broader, perhaps top-down view of the multiple steps in a process and changing how they work together from end to end. Consider a bank issuing loans. The workflow consists of several discrete stages: Marketing -> Application -> Preliminary Approval -> Final Review -> Execution Suppose each step used to be manual. Preliminary Approval used to require an hour-long human review, but a new agentic system can do this automatically in 10 minutes. Swapping human review for AI review — but keeping everything else the same — gives a minor efficiency gain but isn’t transformative. Here’s what would be transformative: Instead of applicants waiting a week for a human to review their application, they can get a decision in 10 minutes. When that happens, the loan becomes a more compelling product, and that better customer experience allows lenders to attract more applications and ultimately issue more loans. However, making this change requires taking a broader business or product perspective, not just a technology perspective. Further, it changes the workflow of loan processing. Switching to offering a “10-minute loan” product would require changing how it is marketed. Applications would need to be digitized and routed more efficiently, and final review and execution would need to be redesigned to handle a larger volume. Even though AI is applied only to one step, Preliminary Approval, we end up implementing not just a point solution but a broader workflow redesign that transforms the product offering. At AI Aspire (an advisory firm I co-lead), here’s what we see: Bottom-up innovation matters because the people closest to problems often see solutions first. But scaling such ideas to create transformative impact often requires seeing how AI can transform entire workflows end to end, not just individual steps, and this is where top-down strategic direction and innovation can help. This year's WEF meeting, as in previous years, has been an energizing event. Among technologists, frequent topics of discussion include Agentic AI (when I coined this term, I was not expecting to see it plastered on billboards and buildings!), Sovereign AI (how nations can control their own access to AI), Talent (the challenging job market for recent graduates, and how to upskill nations), and data-center infrastructure (how to address bottlenecks in energy, talent, GPU chips, and memory). I will address some of these topics in future posts. [Original text: https://lnkd.in/gbiRs2mi ]

𝗗𝗮𝘁𝗮 𝗴𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 𝗶𝘀 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝗺𝗶𝘀𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗼𝗼𝗱 𝘁𝗼𝗽𝗶𝗰𝘀 𝗶𝗻 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲. Because most people explain it from the inside out: policies, councils, standards, stewardship. But the business does not buy any of that. The business buys outcomes: → trustworthy KPIs → vendor and partner data you can actually use → faster financial close → fewer reporting escalations → smoother M&A integration → AI you can deploy without creating risk debt Most AI programs fail for boring reasons: nobody owns the data, quality is unknown, access is messy, accountability is missing. 𝗦𝗼 𝗹𝗲𝘁’𝘀 𝘀𝗶𝗺𝗽𝗹𝗶𝗳𝘆 𝗶𝘁. 𝗗𝗮𝘁𝗮 𝗴𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 𝗶𝘀 𝗳𝗼𝘂𝗿 𝘁𝗵𝗶𝗻𝗴𝘀: → ownership → quality → access → accountability 𝗔𝗻𝗱 𝗶𝘁 𝗯𝗲𝗰𝗼𝗺𝗲𝘀 𝘃𝗲𝗿𝘆 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗮𝗹 𝘄𝗵𝗲𝗻 𝘆𝗼𝘂 𝘁𝗵𝗶𝗻𝗸 𝗶𝗻 𝟰 𝗹𝗮𝘆𝗲𝗿𝘀: 1. Data Products (what the business consumes) → a named dataset with an owner and SLA → clear definitions + metric logic → documented inputs/outputs and intended use → discoverable in a catalog → versioned so changes don’t break reporting 2. Data Management (how products stay reliable) → quality rules + monitoring (freshness, completeness, accuracy) → lineage (where it came from, where it’s used) → master/reference data alignment → metadata management (business + technical) → access controls and retention rules 3. Data Governance (who decides, who is accountable) → data ownership model (domain owners, stewards) → decision rights: who can change KPI definitions, thresholds, and sources → issue management: triage, escalation paths, resolution SLAs → policy enforcement: what’s mandatory vs optional → risk and compliance alignment (auditability, approvals) 4. Data Operating Model (how you scale across the enterprise) → domain-based setup (data mesh or not, but clear domains) → operating cadence: weekly issue review, monthly KPI governance, quarterly standards → stewardship at scale (roles, capacity, incentives) → cross-domain decision-making for shared metrics → enablement: templates, playbooks, tooling support If you want to start fast: Pick the 10 metrics that run the business. Assign an owner. Define decision rights + escalation. Then build the data products around them. ↓ 𝗜𝗳 𝘆𝗼𝘂 𝘄𝗮𝗻𝘁 𝘁𝗼 𝘀𝘁𝗮𝘆 𝗮𝗵𝗲𝗮𝗱 𝗮𝘀 𝗔𝗜 𝗿𝗲𝘀𝗵𝗮𝗽𝗲𝘀 𝘄𝗼𝗿𝗸 𝗮𝗻𝗱 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀, 𝘆𝗼𝘂 𝘄𝗶𝗹𝗹 𝗴𝗲𝘁 𝗮 𝗹𝗼𝘁 𝗼𝗳 𝘃𝗮𝗹𝘂𝗲 𝗳𝗿𝗼𝗺 𝗺𝘆 𝗳𝗿𝗲𝗲 𝗻𝗲𝘄𝘀𝗹𝗲𝘁𝘁𝗲𝗿: https://lnkd.in/dbf74Y9E

𝗧𝗵𝗲 𝗽𝗮𝗿𝗮𝗱𝗼𝘅 𝗼𝗳 𝗺𝗼𝗱𝗲𝗿𝗻 𝗵𝗲𝗮𝗹𝘁𝗵 𝘁𝗲𝗰𝗵: 𝗧𝗵𝗲 𝗺𝗼𝗿𝗲 𝘄𝗲 𝗺𝗼𝗻𝗶𝘁𝗼𝗿, 𝘁𝗵𝗲 𝗺𝗼𝗿𝗲 𝗮𝗻𝘅𝗶𝗼𝘂𝘀 𝘄𝗲 𝗯𝗲𝗰𝗼𝗺𝗲. We track our bodies 24/7. Count every calorie. Measure sleep, HRV, glucose, stress. From Apple Watch. To Oura Ring. To the latest “temple” device. Somewhere along the way, awareness turned into obsession. Here’s the paradox no one talks about: We have the best health-tracking tools in history, and some of the worst health outcomes. Something doesn’t add up. 𝗪𝗵𝗮𝘁 𝘁𝗵𝗲 𝗿𝗲𝘀𝗲𝗮𝗿𝗰𝗵 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝘀𝗵𝗼𝘄𝘀 𝗦𝗹𝗲𝗲𝗽 𝘁𝗿𝗮𝗰𝗸𝗶𝗻𝗴 𝗰𝗮𝗻 𝘄𝗼𝗿𝘀𝗲𝗻 𝘀𝗹𝗲𝗲𝗽 Studies on orthosomnia (an obsession with “perfect” sleep metrics) show that people who fixate on sleep scores experience more sleep anxiety, lighter sleep, and poorer recovery—even when objective sleep doesn’t improve. Trying to optimize sleep can literally break it. 𝗛𝗥𝗩 𝗺𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝘀 𝘀𝘁𝗿𝗲𝘀𝘀 𝗳𝗼𝗿 𝗺𝗮𝗻𝘆 𝘂𝘀𝗲𝗿𝘀 HRV is a useful trend marker—but daily fluctuations are normal. Research shows that constant HRV checking can heighten health anxiety and perceived stress, especially when users don’t understand variability or context. Ironically, stressing about HRV often lowers HRV. 𝗠𝗼𝗿𝗲 𝗱𝗮𝘁𝗮 ≠ 𝗯𝗲𝘁𝘁𝗲𝗿 𝗵𝗲𝗮𝗹𝘁𝗵 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀 Behavioral science research consistently finds that excessive self-monitoring leads to hypervigilance, loss of bodily trust, and decision fatigue. When every sensation becomes a data point, people stop listening to internal cues and start deferring to dashboards. In short: 𝗢𝘃𝗲𝗿-𝗺𝗲𝗮𝘀𝘂𝗿𝗲𝗺𝗲𝗻𝘁 𝗿𝗲𝗽𝗹𝗮𝗰𝗲𝘀 𝗮𝘄𝗮𝗿𝗲𝗻𝗲𝘀𝘀 𝘄𝗶𝘁𝗵 𝗮𝗻𝘅𝗶𝗲𝘁𝘆. So what actually creates health? The same fundamentals that worked 5,000 years ago: • Deep, peaceful sleep • Regular sunlight • Real, nourishing food • Daily movement • Time with people you love These don’t need algorithms. They need presence. Use wearables if they serve you—I do, occasionally. But don’t let them become your master. Your life isn’t an algorithm waiting to be optimized. It’s a system meant to be felt, explored, and course-corrected. The best health coach you’ll ever have is already inside you. Trust it.

Every cloud provider faces the same AI infrastructure challenge: chips need to be positioned close together to exchange data quickly, but they generate intense heat, creating unprecedented cooling demands. We needed a strategic solution that allowed us to use our existing air-cooled data centers to do liquid cooling without waiting for new construction. And it needed to be rapidly deployed so we could bring customers these powerful AI capabilities while we transition towards facility-level liquid cooling. Think of a home where only one sunny room needs AC, while the rest stays naturally cool – that’s what we wanted to achieve, allowing us to efficiently land both liquid and air-cooled racks in the same facilities with complete flexibility. The available options weren't great. Either we could wait to build specialized liquid-cooled facilities or adopt off-the-shelf solutions that didn't scale or meet our unique needs. Neither worked for our customers, so we did what we often do at Amazon… we invented our own solution. Our teams designed and delivered our In-Row Heat Exchanger (IRHX), which uses a direct-to-chip approach with a "cold plate" on the chips. The liquid runs through this sealed plate in a closed loop, continuously removing heat without increasing water use. This enables us to support traditional workloads and demanding AI applications in the same facilities. By 2026, our liquid-cooled capacity will grow to over 20% of our ML capacity, which is at multi-gigawatt scale today. While liquid cooling technology itself isn't unique, our approach was. Creating something this effective that could be deployed across our 120 Availability Zones in 38 Regions was significant. Because this solution didn't exist in the market, we developed a system that enables greater liquid cooling capacity with a smaller physical footprint, while maintaining flexibility and efficiency. Our IRHX can support a wide range of racks requiring liquid cooling, uses 9% less water than fully-air cooled sites, and offers a 20% improvement in power efficiency compared to off-the-shelf solutions. And because we invented it in-house, we can deploy it within months in any of our data centers, creating a flexible foundation to serve our customers for decades to come. Reimagining and innovating at scale has been something Amazon has done for a long time and one of the reasons we’ve been the leader in technology infrastructure and data center invention, sustainability, and resilience. We're not done… there's still so much more to invent for customers.

💉 A failed injection attempt is more than just a missed vein. It’s time lost. It’s patient discomfort. Sometimes, it’s fear that stays long after the needle is gone. I’ve seen it. You probably have too. We often underestimate how much trust is at stake in that single moment. Now, here’s what most people don’t know: near-infrared devices like VeinViewer are quietly changing this. They project invisible light into the skin. Blood absorbs it, tissue reflects it, and veins suddenly appear in high contrast — mapped right on the patient’s arm in real time. Studies show it makes a real difference: ✅ Higher first-stick success rates ✅ Less leakage, less pain ✅ Happier patients — especially children, people with small or hidden veins, and those who’ve lived through too many failed attempts But here’s the deeper insight: These devices don’t change outcomes equally for everyone. For easy cases, they don’t matter much. For difficult ones, they can be life-changing. That’s a lesson far beyond medicine: technology delivers its true value where the human struggle is greatest. To me, that’s the real story. Innovation isn’t about making the easy easier. It’s about transforming the moments where people suffer most. 💡 My take: The future of healthcare tech won’t be defined by speed or cost savings alone. It will be defined by whether we remember this — that behind every data point is a patient who just wants to be seen, heard, and spared unnecessary pain. 👉 Would you want your next IV placed with or without this tech? A brilliant invention by Christie Medical #Healthcare #Innovation #PatientExperience #MedTech #AI

Two strikingly similar headlines surfaced this past week that should make every leader pause: • “Companies Are Pouring Billions Into A.I. It Has Yet to Pay Off.” — New York Times • “Companies Are Pouring Billions Into AI. Here’s Why They’re Not Seeing Returns” — Forbes The NYT points to the human side: employees resist tools they don’t trust. Forbes focuses on the technical side: most AI still can’t understand the context of work. Both are true, and they’re related. When AI lacks context, employees lose trust. It can’t tell the latest doc from last year’s draft. It summarizes a customer conversation but drops the follow-ups buried in the thread. It pulls a response from Slack while ignoring the context in Google Drive. Employees realize it creates more work than it saves, and stop using it. Pilots stall, deployments fade, and projects slide into the “trough of disillusionment" as the NYT describes. Unfortunately, that's the reality for many organizations. At Glean, we work hard to make sure AI understands the enterprise context the way a human does. If a subject matter expert says something, I trust it more. If something’s old, I double-check it. That’s how people think, and it’s how AI should work too. Yet every enterprise has its own documentation culture and quirks, so sometimes we struggle at first. But we persist and co-develop with customers until the system reaches the quality they need. Then we take those learnings to make it work automatically for the next customer. We’ve seen this approach deliver measurable impact for customers: • Booking.com: Glean Agents give teams faster access to customer insights, cutting video production time by 75% and doubling monthly output. • Confluent: Glean’s AI-powered search saves 15,000+ hours/month, boosts support satisfaction by 13%, and cuts ticket investigation time by 10 minutes. • Fortune 100 telecom company: Glean surfaces instant knowledge during support calls, reducing call resolution time by 17 seconds across 800+ agents. • Leading global consultancy: Glean Agents automate RFP workflows, cutting consulting project proposals from 4 weeks to a few hours (97% faster). • Wealthsimple: Glean gives employees instant access to policies and knowledge, driving $1M+ in annual productivity gains. When AI understands the real context of work—across people, tools, and workflows— employees trust it and use it. Instead of falling into the trough of disillusionment, companies climb a slope toward productivity gains and real ROI.

We’ve all heard about AI’s potential to boost productivity. But what truly matters to me is whether it’s making work better for the people who show up every day. At Cisco, our People Intelligence team, in collaboration with IT, has been exploring this very topic, and the findings are fascinating. Here are five key insights from our research that leaders should take seriously: 1. Leaders are key to adoption. At Cisco, employees are 2x more likely to use AI if their direct leader uses it. 2. Generic AI training doesn’t work. Role-specific, practical training accelerates AI use. 3. Confidence gaps exist among senior leaders. Directors at Cisco often feel less confident with AI than mid-level employees, underscoring the need for tailored support at all levels. 4. Employee autonomy fuels adoption. Hybrid work environments are powerful accelerators for AI adoption, while mandates can hinder it. Employees who voluntarily go to the office are more likely to use AI, while those who are required to work on-site have lower adoption. 5. AI use is linked to employee well-being, but the relationship is complex, with both benefits and trade-offs that require thoughtful navigation. This is just the beginning. Next, we’re looking at how AI is transforming the way teams operate. For now, one thing is clear, employees who use AI aren’t just more productive. They’re also more engaged, better aligned with company strategy, and empowered to focus on meaningful work. #AIAdoption #EmployeeExperience #FutureOfWork

Website traffic was a valuable metric correlated to growth. Now it may be a vanity metric, not correlated to growth. Search has been disrupted. Visits to your website are declining. So, marketers - what now? The search landscape was already shifting (I talked about this at INBOUND last year). Now, the change is accelerating dramatically: - AI Overviews appear in 43% of Google searches – when they do, organic CTR drops by nearly 35%. - Google’s AI Mode and audio AI overviews are coming – they will cause clicks to collapse further. - More buyers are using LLMs to find information, ChatGPT search in Europe grew 3.7x in six months. So, what should marketers do? And how can AI help? 1. Be everywhere and diversify your channels The days of relying solely on Google search are way over. You need to show up on YouTube, LinkedIn, Instagram, podcasts, and in niche communities. The good news? AI makes multi-channel, multi-format content creation scalable – even for small teams. 2. Be specific with context In the past, broad informational content was the way to rank in Google. Today, buyers expect results deeply relevant to them, whether they’re on Google, LLMs, or Reddit. You need specific content that reflects your expertise and resonates with your buyers. 3. Optimize for conversion, not clicks Traffic was once the lever you could pull. Now, conversion is where the opportunity lies. AI enables you to deliver personal messages that drive better conversion. Don’t ask, “How do we get more blog visits?” Ask, “How do we convert more prospects into customers across all channels?” The changes in search are sending shockwaves across marketing teams and media companies everywhere. The era of traffic-based marketing is ending. But a new era full of opportunity is just beginning. Super exciting times for marketers to reinvent the playbook!