This research aims to determine the quality of public services through the Electronic-Based Government System (SPBE), as well as to know and analyze the Implementation of Strategies for Achieving PERPRES No. 95 of 2018 concerning SPBE in the Medan City Government. This research is important to obtain a Strategic Management Model in Achieving PERPRES No.95 of 2018 concerning SPBE in the Medan City Government. The research paradigm used is Constructivist Paradigm, with Qualitative Research Method. Data were collected through in-depth interviews, (...) discussions with several informants from the Medan City Office, DPRD, UPT Kecamatan, and community leaders. In addition, data was also collected through literature study, document study, and secondary data. The results showed the following: First, there is coordination between agencies in the development of application services. The coordination is conducted by the Diskominfo of Medan City Government. A number of Departments used external consultants in the development of SPBE. Diskominfo made new rules to address ICT service issues. The services use external programmers and experts and if an error occurs, the City Government is not responsible for the service. Secondly, Medan City Government conducted a Memorandum of Understanding with Tangerang City to collaborate and share resources through the innovation of E-Files application for correspondence needs. The use of shared correspondence applications by the Government in Tangerang City was adjusted based on the specific needs of each city. The platform used is the same, but with different application names, E-Files in Tangerang and Sarana in Medan. Third, there are 3 SPBE service providers in Medan City Government, including: Telkom (PT. Telekomunikasi Indonesia) for Kelurahan/Kecamatan, GDS (Global Digital Solusi) for Diskominfo and other OPDs, and TNC (Telemedia Network Cakrawala) for Medan City Office. Fourth, Medan City Government uses a Strategic Management Model that combines the Environmental Model with the Collaboration Model in developing the Achievement of PERPRES No.95/2018 on SPBE in Medan City Government. The Environmental Model/Flow emphasizes vertical and horizontal coordination between work units in Medan City Government. The Collaboration Model develops a strategy of collaborative cooperation with other local governments or state-owned/private enterprises. (shrink)

The Indonesian government has a strong desire to improve the quality of Indonesian higher education so that it is better known to the world by entering the ranks of world-class universities. The WCU program aims to encourage universities in Indonesia to improve their academic reputation at the international level. One of the universities included in the Legal Entity State Universities is the Universitas Sumatera Utara. The data analysis used is the process of systematically searching and compiling data obtained from interviews, (...) field notes, and documentation using multiple linear regression. The research results explain that control, strategy implementation, and strategy formulation influence variables on organizational performance towards a World Class University. (shrink)

Democracy gives people the same right to vote and to be voted in apolitical position. High citizen participation in leader election is utilized as anindicator of the quality of democracy. On the other hand, citizen participationin the election in some cases in some districts of Indonesia did not run smoothlyand peacefully but in the case of Medan city, the periodical election of regionalheads did not show the social upheaval of different options as wellas in the segmentation of ethnic groups as (...) supporters of candidates competingin it. This study is aimed at discovering the interest pattern of PASTI and JokoTingkir as ethnic groups and political compensation, which was gained by themin Pilkada of Medan city in 2015. This study employed qualitative research withcase study type. The research data were obtained through in-depth interviews,library study, documentation, and focus group discussion. It is found that thereis a similarity pattern of ethnic group involvement in constructing politicalcommunication with contestant but there is difference of orientation of postelectioncompensation expectation. (shrink)