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Premier Support Plan
The Premier Support Plan is JASCO’s most comprehensive service offering, designed to minimize downtime and provide enhanced service coordination for critical instruments.
Coverage includes:
- All repair parts, labor, and travel costs, excluding consumables**
- One (1) preventative maintenance (PM) visit per year
- One (1) IQ/OQ service included when performed at the same time as the PM visit
- Unlimited phone support for technical & applications issues
- Unlimited remote support
- Proactive coordination of PM scheduling
- Priority service response and scheduling
- One (1) complimentary customer training class at JASCO facilities*
- Fifteen percent (15%) discount on consumable parts purchased
*Complimentary training does not include travel, meals, or lodging.
**Consumable parts vary per instrument and include items such as cells, lamps, and similar components. Consumables are covered at JASCO’s discretion during the PM visit. -
Essential Plus Support Plan
The Essential Plus Support Plan provides comprehensive service coverage with expanded access to JASCO’s technical and application expertise.
Coverage includes:
- All repair parts, labor, and travel costs, excluding consumables**
- One (1) Preventative Maintenance (PM) visit per year
- Discounted IQ/OQ service when performed at the same time as the PM visit
- Unlimited phone support for technical & applications issues
- Unlimited remote support
- Proactive coordination of PM scheduling
- Standard service response and scheduling
- One (1) complimentary customer training class at JASCO facilities*
- Ten percent (10%) discount on consumable parts purchased
*Complimentary training does not include travel, meals, or lodging.
**Consumable parts vary per instrument and include items such as cells, lamps, and similar components. Consumables are covered at JASCO’s discretion during the PM visit. -
Essential Support Plan
The Essential Support Plan provides reliable preventative maintenance and limited remote assistance to help customers maintain instrument performance effectively.
Coverage includes:
- One (1) Preventative Maintenance (PM) visit per year, including all PM parts, labor, and travel costs
- Four (4) hours of remote technical support per contract year
- Proactive coordination of PM scheduling
- Five percent (5%) discount on consumable parts purchased*
**Consumable parts vary per instrument and include items such as cells, lamps, and similar components. Consumables are covered at JASCO’s discretion during the PM visit.
| Plan Includes: | All Repair Parts Labor & Travel Costs | PM Visit | IQ/OQ Service | Training | Phone Support | Remote Support | Discount on consumables* |
|---|---|---|---|---|---|---|---|
| Premier | |||||||
| Essential Plus | (discounted) | ||||||
| Essential | (discounted) (PM parts only) | (discounted) | (discounted) (4 hours only) | (discounted) |
*Consumable parts vary per instrument and include items such as cells, lamps, and similar components. Consumables are covered at JASCO’s discretion during the PM visit.