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Fin
16.8K posts
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Fin
@fin_ai
Fin is the Customer Agent company delivering perfect customer experiences.
San Francisco
fin.ai
Joined March 2011
1,308
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@fin_ai

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  • Pinned
    user avatar
    Fin
    @fin_ai
    Jun 15
    Big news: Fin is joining @salesforce. We built the #1 AI Customer Agent, and Salesforce has the reach to help us bring it to the world. Read more from our CEO @eoghan here: linkedin.com/posts/eoghanmc…
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  • user avatar
    Fin
    @fin_ai
    11h
    Email is one of the most common support channels. It's also one of the hardest to get right with AI. Unlike chat, email is much less predictable. Spam, auto-replies, and CCs need to be handled. Customers expect long, professional, exhaustive responses. PDFs need to be read and
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    Fin
    @fin_ai
    11h
    Watch the full product update video for Fin over Email here:
    Fin for Email: Built for the Channel | Fin Product Updates
    From youtube.com
    461
  • user avatar
    Fin
    @fin_ai
    12h
    A lesson from the real world: sometimes it’s better to just rebuild from the ground up. When Claudia Byers, Senior Operations Strategy Manager at Raylo, started deploying Fin, they quickly realized there were gaps in their help content and parts of their help center needed to be
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    Fin
    @fin_ai
    12h
    Watch the full session from Fin Labs Paris here:
    The AI Agent Blueprint Live in Paris: Transforming CX with AI | March 2026
    From youtube.com
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    Fin
    @fin_ai
    12h
    You can read the full AI Agent Blueprint here:
    The AI Agent Blueprint: Transforming Customer Service | Fin
    From fin.ai
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    Fin
    @fin_ai
    13h
    Last week in Paris, we brought together the Fin and @MistralAI teams for an evening of candid conversation on one of the most underrated topics in AI: evaluation. @PedroTabacof, Principal AI Scientist at Fin, and Henry Lagarde, Software Engineer at Mistral, walked a room full of
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    Fin
    @fin_ai
    13h
    Subscribe to our Luma calendar and join a future Fin meetup in a city near you:
    luma.com
    Fin · Events Calendar
    View and follow events from Fin on Luma. Fin is a unified Customer Agent for the entire customer journey. Subscribe to join Fin events in your city.
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    Fin
    @fin_ai
    Jul 6
    @Agorapulse set a target of 10% resolution rate for their first year with Fin. Within the first week, they hit 40%. "It kind of shocked us, to be honest," says Ineke Oates, Head of Customer Service at Agorapulse. And the results didn't stop there. Since that January launch,
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    Fin
    @fin_ai
    Jul 6
    Watch the full session from Fin Labs Paris here:
    The AI Agent Blueprint Live in Paris: Transforming CX with AI | March 2026
    From youtube.com
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    user avatar
    Fin
    @fin_ai
    Jul 6
    You can read the full AI Agent Blueprint here:
    The AI Agent Blueprint: Transforming Customer Service | Fin
    From fin.ai
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    Fin
    @fin_ai
    Jul 2
    For many ecommerce brands, customer support is seen as a cost center, but for Ninja Transfers, it became a revenue driver. By integrating Fin with Shopify, the team extended it beyond support and into the buying journey itself. Now, one in ten conversations with Fin ends in an
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    Fin
    @fin_ai
    Jul 2
    Read Ninja Transfers’ full story here:
    How Ninja Transfers turns conversations into orders with Fin
    From fin.ai
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  • user avatar
    Fin
    @fin_ai
    Jul 1
    How do you deliver a perfect customer experience that delivers human connection at AI scale? That was the question Paul Adams, our Chief Product Officer, brought to a packed audience at CCW Las Vegas last week, alongside Natalie Hurst, Senior Director of Customer Success at
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    Fin
    @fin_ai
    Jul 1
    Read @nuuly's story here:
    How Nuuly resolves 49% of queries instantly with Fin AI Agent and maintains 95% CSAT
    From fin.ai
    321
  • user avatar
    Fin
    @fin_ai
    Jun 30
    In our last career roundtable, Alannah Carroll from @GammaApp put it simply: When you’re building a new AI role, there often isn’t an answer you can Google. You talk to others doing the work, try things, and figure it out. You can rewatch the last roundtable or join the next
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    Fin
    @fin_ai
    Jun 30
    Rewatch our last career roundtable – Built by AI: The people behind the roles that never existed before:
    Built by AI: The People Behind the Roles That Never Existed Before
    From go.fin.ai
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    Fin
    @fin_ai
    Jun 30
    Register for the next one – How owning AI deployment expands your role, scope, and influence:
    Career Roundtable: How Owning AI Deployment Expands Your Role, Scope, and Influence
    From go.fin.ai
    141
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    Fin
    @fin_ai
    Jun 29
    Where does your organization sit on the AI maturity curve? Are you a traditionalist, not quite ready to make the move? Or an AI pioneer, with your entire organization rearchitected around AI? Most teams we talk to are sitting somewhere between the two. They've gotten started,
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    Fin
    @fin_ai
    Jun 29
    Watch the full session from Fin Labs Paris here:
    The AI Agent Blueprint Live in Paris: Transforming CX with AI | March 2026
    From youtube.com
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    user avatar
    Fin
    @fin_ai
    Jun 29
    You can read the AI Agent Blueprint here:
    The AI Agent Blueprint: Transforming Customer Service | Fin
    From fin.ai
    316
  • user avatar
    Fin
    @fin_ai
    Jun 26
    Shannon Magiera runs support at Kalshi with a team of eight. In 2024, they handled 30,000 tickets. In 2025, 115,000. This year, they're projecting over a million tickets. When response times hit three, four, even five days, there simply wasn't time to help people the way they
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    Fin
    @fin_ai
    Jun 26
    Watch the full session from Fin Labs New York here:
    367