never thought this day would come but i’m currently having a customer service experience so bad right now that i’m defecting from the employee regiment and joining the customers in their next battle. i don’t know who i am anymore.

experience that makes me research local customer service supervisors for a global corporation and tag them in a LinkedIn post, to fall upon their mercy.

long story short i have worked for a call center in customer service before and i knew something was not working out. i've had to call about this issue 5 times in 4 weeks because it's still not resolved, and each time the conversation has ended i've asked for an email confirmation of our conversation and a ticket number so i can call back and reference it with a new representative.

well every time i've called, the new representative has been like "i'm so sorry, but there's no ticket by that number. i have no record of you ever calling about this. i'll start a ticket for you."

finally, the fifth time i nearly burst into tears of frustration and i said "i don't want you to start a ticket for me, because it will be the sixth ticket created for this same issue. every week, one of your colleagues tells me they'll create a a new ticket for me, and then nothing happens."

they said, "i'm sorry but i have no record of those tickets existing." and i was like i KNOW. but they doooooo what is happening.

finally i got transferred to a supervisor's supervisor.

if you've ever worked in online customer service, you know that when a customer calls with a problem, you create a "ticket" that puts that issue into the system. if you can't resolve it, it goes into a ticket queue, where other people with the ability to resolve it select it, put it into their personal working queue, and resolve it.

well after 30 minutes of searching, this supervisor tells me, dumbfounded, that she's discovered a completely unique queue she's never seen before, where my tickets have been going somehow. a pocket universe queue that no one has access to or can edit or select from, not even her. she has no idea what's happening. she's like "yes, here are all your tickets, and no one can open them or comment on them or resolve them.....this is crazy......" and it's JUST my tickets in there. no one else's. of tens of thousands of customers.

all professionalism fell by the wayside. i told her i've worked with those queues before and also found that totally wild. she was like "what the hell is going on...." and talked me through everything she was seeing and how gobsmacked she was. we were both like "this is one for the books truly"

tells me she's going to have to bring this up above herself because this is a really big error on like, a coding level, that she has no idea how to resolve. tells me she will personally call me back tomorrow to update me.

four days pass with no word.

i call customer service again. random agent. explain the entire situation, including that last bit.

agent says "i'm sorry but i have no record of those tickets existing. i'll have to start a ticket for you. rest assured, it will be resolved."

i said, "no it won't be. it never will be. because they're in the special queue."

clearly not believing me, they said, "i've heard nothing about that. i'll start a new ticket for you."

My wife’s idea of decompressing after the busy holiday was to rearrange every piece of furniture in our home is this an ADHD thing or just a her thing

I’m not complaining the way she’s done it is much better than it was it’s just like how is this your idea of a relaxing weekend

Listen I don't get to decide when the drunk elf that is my executive actually does the functioning but when he does we have a SMALL WINDOW OF TIME before he finds the schnapps again and we're done

yes this exactly

So to me, there are spoons (general energy cost) and carnival tickets (specific energy cost).

Spoons can be used pretty much anywhere.

Carnival tickets are only good for the carnival, and it’s only in town for a limited amount of time.

So like, if I get “kitchen cleaning” carnival tickets, I can’t use that to clean my bedroom, that’s not where the carnival is.

phrase added to permanent vocabulary

texts from jeeves

maybe we shuold make really round car to balance out the cybertrucks

The Peamobile. One for everyone now.

fuck you (runs your cast iron pan through a dishwasher cycle)

my seanoning

i liked this scene, so i made it pixels

god's strongest Rain Dance user

me tongue-deep in a sandalwood candle: 🤤

the tjmaxx employee loading a fourth tranquilizer dart into their blowgun: i need backup

Reblog if you're kinda irrelevant and don't know a single person who actively uses tumblr

(Yokai report) Giant demonic shrimp!!!

i discovered the song Hotel California last night, and i already love it.

what i love about it is it’s so mysterious and dark, and there’s so many ways to interpret it. a list of ones I’ve found, if you will:

and there’s probably more. all from a single song, with a bewitching melody and progression.

fuck yeah.

"is it better to read non fiction or novels?" No. It is better to read than not to read full stop. That is the only argument. Let's not create yet another fake scale of who is a better reader. I am so fucking tired of this kind of discourse. If you only read graphic novels you are still reading and that is better than not reading. If you only read middle grade books despite being in your 30s you are still reading and that is better than no reading. If you read one single book a year it is still good because you are reading. And that makes you a reader.

THE EASIEST FRESH STRAWBERRY PIE.

Follow for recipes

Is this how you roll?

this could not hit harder if it tried