Automate city service delivery
with AI agents.
Threefold agents help cities reduce call volume, automate routine back-office work, and keep field crews synchronized — all on one unified AI platform, freeing staff for the work that genuinely requires human judgment.
Phone Agent · 311
Handling inbound call
SOC 2
Certified
Vanta
Monitored
Trusted by
Your teams are stretched thin.
When someone leaves, their knowledge leaves too.
Agents retain every process and workaround. Permanently.
Staff burn out answering the same calls every day.
Agents handle repetitive requests so your team focuses on real work.
Residents expect answers at 11pm on a Sunday.
Agents are always on. Your staff don't have to be.
Emergencies spike call volume. Teams can't keep up.
Agents scale instantly to handle hundreds of calls at once.
Your departments run on systems that don't talk to each other.
Agents connect your tools and route information automatically.
Agents fill the gaps — not the seats.
What's an agent, exactly?
Software that has access to all of your city's systems, codes, and processes — and the intelligence to make decisions with them. A bot follows a script and hits a dead end. An agent understands what's being asked, knows what needs to happen, and does it. So your staff doesn't have to.
Traditional Chatbot
Threefold Agent
Meet your city's new team members.
Each agent specializes in a domain, learns from your staff, and works 24/7. Your team trains them — they retain the institutional knowledge.
Phone Agent
311 & Inbound Calls
Answers resident calls, routes to the right department, and creates service tickets — in any language.
- Natural-language call handling
- Multi-language support
- Live call transfer during hours
- After-hours ticket creation
Field Companion
Inspector AI
Rides along with inspectors — captures voice notes, auto-fills forms, and logs inspections hands-free.
- Voice-to-form transcription
- Inspection logging
- Photo capture & attachment
- On-site system lookup
Triage Agent
Ticket Router
Reads every incoming request, classifies it, and routes it to the right department — instantly.
- Auto-classification by type
- Department routing
- Urgency prioritization
- Duplicate detection
Workflow Agent
Process Automator
Moves tickets through workflow stages automatically — assigns, notifies, and escalates without manual handoffs.
- Auto-stage progression
- Staff auto-assignment
- Notification triggers
- SLA enforcement
Knowledge Agent
City Expert
Searches your city code, ordinances, and policies to answer resident questions — with citations, not guesses.
- Municipal code search
- Ordinance lookup
- Policy citation
- Multi-source answers
Channel Agent
Multi-Channel Intake
Unifies every channel — phone, chat, SMS, email, kiosk — into a single AI-powered queue. Nothing falls through.
- Omni-channel unification
- Context preservation
- Auto-form population
- Channel-aware responses
Live in weeks. Smarter every week after.
We map your workflows, integrate with your existing systems, and go live — fast. No months of setup. No big-bang launch.
Map
We learn your operation in days.
We connect to your existing systems — 311, permitting, billing, GIS — and map how work actually moves through your departments. We find the friction before we build anything.
Build
Agents tailored to your workflows.
We configure agents around your specific rules, routing logic, and exceptions. No generic templates — every workflow is built for how your city actually operates.
Go Live
Live with your first department in weeks.
We start with one department and go live fast. No months of setup, no big-bang launch. You see results before the process feels finished.
Iterate
Smarter every week.
Every interaction sharpens the agents. We review weekly, tune what's not working, and ship improvements continuously.
We build your agents with you. One week at a time.
We don't hand you software and walk away. We embed with your team, build agents around your real workflows, and ship improvements every week.
Forward-deployed engineers
Our team embeds with yours. We sit in your meetings, learn your workflows, and train your agents on-site — so they work the way your city works.
Weekly agent improvements
New capabilities ship every Friday. Trained on real interactions from your city. Your agents get smarter, faster, and more capable every week.
Built from real city workflows
Every agent started from a real department's needs. We don't build in a vacuum — we build agents that public servants actually want to work with.
From the field
Evidence Tracking Agent
Built a custom evidence tracking agent in 3 days after on-site discovery with the PD.
Inspector Companion
Field companion agent deployed in 1 week — voice notes to completed ticket in real time.
Weekly Champions
City champions meet with our team every Friday to review agent performance and what ships next.
Real agents. Real results.
Customer Story
Chris McMasters
Chief Information Officer
City of Corona
“Threefold helps us break down departmental silos without a massive, years-long implementation. Our departments can coordinate service requests and work orders better, which translates directly to significant time saved for staff and better service for Corona residents.”
See your agents in action.
Each capability is powered by specialized agents — trained on your city's data, connected to your systems, resolving requests end-to-end.
AI-Powered Phone System
Replace rigid IVR phone trees with a conversational AI agent that understands natural language, routes calls intelligently, and resolves requests on the spot.
Before
After
Empowered staff.
Happy residents.
See what Threefold can do for your municipality.