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Tips & Tricks: Adding Funds to a Gift Card
ISSUE: Customer wants to add funds to a gift card, increasing the balance available on the card. FIX: Process a payment and apply it to the gift card. Follow the steps below to add funds to a gift card: 1. Start a new ticket 2. Enter customer for the ticket 3. Press a pay code button for chosen method of payment (Cash is used in this example) 4. The ticket shows Change due in the amount of the payment. 5. Click the GIFT CARD payment button, then
What Buying the Wrong Car Taught Me About Choosing Retail Software
Think back to the last time you shopped for a car or truck. You likely had a list of “must-haves,” a few “nice-to-haves,” and maybe even a handful of “that would be cool” features. You may have even traded in a dependable older vehicle for a newer, flashier model. A friend of mine did exactly that. She found a car that seemed to check all the boxes and purchased it brand new. The problem? She didn’t know what she didn’t know. It didn’t take long for her to realize that some o
Tips & Tricks: Failure in Device Services Startup
ISSUE: Error message displays and receipt printers, cash drawers or credit card terminals are unresponsive. SOLUTION: Restart NCR Counterpoint Device Services. If you are working with NCR Counterpoint and encounter the error "Failure in Device Services Startup: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel," you are likely finding that your hardware like receipt printers, cash drawers, or credit card terminals are