Organizing the Internet
into Actionable Business Intelligence
Introduction

• More information than has ever been possible

• Web Analytics and Business Intelligence Suite

• First fully mature analytics product

• Studied hundreds of analytics products

• Integrated into one interface
How We Provide Value
• Groundbreaking Technology
   – Real-time video
   – Watch each action
• Superior Data
   – Store every on page action
   – Customer targeting and segmentation capabilities
• Full Customization
   – Tailored to any business specific needs
• Exclusive Business and Competitive Insight
   – Database ownership
The Next Generation of Analytics


“   The only way that companies can make
    informed strategic decisions is by monitoring
    online customer behavior closely and using
    these insights as the basis for high level
    business planning.
                                    - Econsultancy



                                                     ”
Live Visitor Action Videos




**Completely transparent to visitors
Live Visitor Action Videos




*The first time this is possible without any downloads on the visitors’ computer
Visitor History Library




**Same usability structure as Youtube - most usable for practical linking and analysis
Fully Customizable Video Display

        Filter “Who” and/or “What” is displayed


“Who”
        Only display visitors who made at least 5 purchases


“What”
      Display the text “HELP” on videos of visitors that
      encounter a page error
Practical Previews for Efficient Analysis
•   Search for recordings based on any metric
•   Preview results before viewing specific details
Directly Synced With All Other Data
Conversion Scenarios

     It is estimated that 50% of potential sales are lost on the Internet
     because users are not finding the information they need




“   78 percent of companies are just hoping for
    success, by guessing how they are at providing
    their customers with quality experiences.
                                                            - clickz.com


                                                                            ”
Conversion Funnels
Conversion Funnels




**Analyze paths, remove road blocks and reduce abandon rates
Custom Tagging and Targeted Solutions

     Companies whose conversion rates have improved over the
     previous 12 months have used 50% more ways to segment their visitors
     and customers than those companies whose conversion rates have not
     improved.




 “    Segmenting data is the key to your success and
      that of your company.
                                         - Intuit, Director of Research and Analytics



                                                                                ”
Visitor and Action Based Tagging
Identify and segment your traffic based on current or previous website activity
Visitor and Action Based Tagging
Visitor Value Index
Quantify the precise value of each customer to your business
Visitor Value Index
Visitor Value can be set as a fixed or incremental value
Targeted Solutions


“   As online marketers, we need to evolve to the
    point where we understand our customers’
    behaviors and can test concepts and ideas live
    and in real time.
                                 - Adobe, Usability Study


                                                            ”
Targeted Solutions
• Dynamically Update which Content is Delivered to Visitors

• Can automatically be applied to any Tag

• Custom script or use default solutions

• Example Solution Scripts
   –   Feedback Forms/Surveys
   –   Variable Pricing
   –   Layout Preferences
   –   Geo Targeted Offers
Targeted Solutions Example
Forms and Input Analysis
 • Store and track every Input on Form Fields and Search Bars
 • Extremely detailed visitor specific and site-wide analytics




** Fully adjustable to adhere to website or industry specific legalities
Forms and Input Analysis
Visitor specific example focused on differentiating technical abilities
Click and Movement Plotting
Understand which areas of your website are drawing your visitors’ attention




                                          “   According to research
                                              conducted by Carnegie Mellon,
                                              there is an 88% correlation
                                              between Mouse and Eye
                                              Movement.
                                                                         ”
Exclusive Business and Competitive Insight
             Worldwide Website Database



    Our database has indexed 180
  million unique domains, more than
   any other company in the world.


   Google and Bing’s search indexes > 10 million domains
Exclusive Business and Competitive Insight
                  Worldwide Website Database

• Direct vision into
   – Industry wide trends
   – Niche focused trends
   – Predictive analysis



• Direct searches into our database
   – most common analytics and technologies used by the most successful
     companies in the world



   *Custom requests for competitor specific trends or information
Structural Optimization
              Unmatched Capability and Flexibility


Common Practice - Use Multiple Analytic Products

   • ↑ time and resources

   • Basic metrics defined differently
       – Cross reference inconsistent
Structural Optimization
               Unmatched Capability and Flexibility

Unique Technologies + Superior Data = Distinct Competitive Advantage


• Efficient Data Structure
   – Same data source in every analytic
   – Predictive analysis

• Direct searches into our database
   – most common analytics and technologies used by the most successful
     companies in the world
Full Customization
   Relevant Statistics are not one size fits All
• Most analytics products
   – Use the same basic technical structure
   – Choose most “relevant” stats to display


          Relevancy differs for each company

   Complete Data Storage + Customizable Structure

         **Cater to any custom analytic request

Oopgo

  • 1.
    Organizing the Internet intoActionable Business Intelligence
  • 2.
    Introduction • More informationthan has ever been possible • Web Analytics and Business Intelligence Suite • First fully mature analytics product • Studied hundreds of analytics products • Integrated into one interface
  • 3.
    How We ProvideValue • Groundbreaking Technology – Real-time video – Watch each action • Superior Data – Store every on page action – Customer targeting and segmentation capabilities • Full Customization – Tailored to any business specific needs • Exclusive Business and Competitive Insight – Database ownership
  • 4.
    The Next Generationof Analytics “ The only way that companies can make informed strategic decisions is by monitoring online customer behavior closely and using these insights as the basis for high level business planning. - Econsultancy ”
  • 5.
    Live Visitor ActionVideos **Completely transparent to visitors
  • 6.
    Live Visitor ActionVideos *The first time this is possible without any downloads on the visitors’ computer
  • 7.
    Visitor History Library **Sameusability structure as Youtube - most usable for practical linking and analysis
  • 8.
    Fully Customizable VideoDisplay Filter “Who” and/or “What” is displayed “Who” Only display visitors who made at least 5 purchases “What” Display the text “HELP” on videos of visitors that encounter a page error
  • 9.
    Practical Previews forEfficient Analysis • Search for recordings based on any metric • Preview results before viewing specific details
  • 10.
    Directly Synced WithAll Other Data
  • 11.
    Conversion Scenarios It is estimated that 50% of potential sales are lost on the Internet because users are not finding the information they need “ 78 percent of companies are just hoping for success, by guessing how they are at providing their customers with quality experiences. - clickz.com ”
  • 12.
  • 13.
    Conversion Funnels **Analyze paths,remove road blocks and reduce abandon rates
  • 14.
    Custom Tagging andTargeted Solutions Companies whose conversion rates have improved over the previous 12 months have used 50% more ways to segment their visitors and customers than those companies whose conversion rates have not improved. “ Segmenting data is the key to your success and that of your company. - Intuit, Director of Research and Analytics ”
  • 15.
    Visitor and ActionBased Tagging Identify and segment your traffic based on current or previous website activity
  • 16.
    Visitor and ActionBased Tagging
  • 17.
    Visitor Value Index Quantifythe precise value of each customer to your business
  • 18.
    Visitor Value Index VisitorValue can be set as a fixed or incremental value
  • 19.
    Targeted Solutions “ As online marketers, we need to evolve to the point where we understand our customers’ behaviors and can test concepts and ideas live and in real time. - Adobe, Usability Study ”
  • 20.
    Targeted Solutions • DynamicallyUpdate which Content is Delivered to Visitors • Can automatically be applied to any Tag • Custom script or use default solutions • Example Solution Scripts – Feedback Forms/Surveys – Variable Pricing – Layout Preferences – Geo Targeted Offers
  • 21.
  • 22.
    Forms and InputAnalysis • Store and track every Input on Form Fields and Search Bars • Extremely detailed visitor specific and site-wide analytics ** Fully adjustable to adhere to website or industry specific legalities
  • 23.
    Forms and InputAnalysis Visitor specific example focused on differentiating technical abilities
  • 24.
    Click and MovementPlotting Understand which areas of your website are drawing your visitors’ attention “ According to research conducted by Carnegie Mellon, there is an 88% correlation between Mouse and Eye Movement. ”
  • 25.
    Exclusive Business andCompetitive Insight Worldwide Website Database Our database has indexed 180 million unique domains, more than any other company in the world. Google and Bing’s search indexes > 10 million domains
  • 26.
    Exclusive Business andCompetitive Insight Worldwide Website Database • Direct vision into – Industry wide trends – Niche focused trends – Predictive analysis • Direct searches into our database – most common analytics and technologies used by the most successful companies in the world *Custom requests for competitor specific trends or information
  • 27.
    Structural Optimization Unmatched Capability and Flexibility Common Practice - Use Multiple Analytic Products • ↑ time and resources • Basic metrics defined differently – Cross reference inconsistent
  • 28.
    Structural Optimization Unmatched Capability and Flexibility Unique Technologies + Superior Data = Distinct Competitive Advantage • Efficient Data Structure – Same data source in every analytic – Predictive analysis • Direct searches into our database – most common analytics and technologies used by the most successful companies in the world
  • 29.
    Full Customization Relevant Statistics are not one size fits All • Most analytics products – Use the same basic technical structure – Choose most “relevant” stats to display Relevancy differs for each company Complete Data Storage + Customizable Structure **Cater to any custom analytic request