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Freshdesk Inc.

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Competencies of an ideal customer support agent
6 slides4.2K views
The 7 types of customer support agents
10 slides1.3K views
The AI Dilemma - Bridging the Gap between Experimentation and Customer Expectation
40 slides174.3K views
Is your support team ready for the Thanksgiving Shopping Weekend?
12 slides1K views
Five tips for writing perfect tech support emails
7 slides1.4K views
How To Deal With Angry Customers Without Losing Your Cool
24 slides35.5K views
Tips from Calvin and Hobbes on how to be a good customer
18 slides1.3M views
12 things Disney and Pixar teach us about customer support.
26 slides78.6K views
Mobihelp Overview
12 slides2.1K views
How to write awesome emails that customers love
23 slides198.2K views
7 Ways To Train Yourself To Be The Next Awesome Support Rep
20 slides5.2K views
Gmail for customer support
21 slides1.7K views
How to not sound like a robot in your email notifications
17 slides2.2K views
Guide to writing a perfect knowledge base article
29 slides197.5K views
When your favorite characters become support agents
27 slides204K views