Regional Director

Leadership

• Provides strategic direction and fosters a culture of transparency and purpose within operational teams.
• Builds trust across teams to ensure consistent support and guidance.
• Anticipates future challenges and opportunities, driving innovation and proactive problem-solving to support growth and resilience.
• Makes informed decisions by analyzing data, assessing risks, and understanding situational context.

Management

• Establishes clear goals for regional/project leadership and defines pathways to achieve both short-term and long-term objectives.
• Empowers team leaders through coaching, identifying development needs, and removing operational barriers.
• Supports the creation and execution of individual development plans for team leaders.
• Promotes collaboration and knowledge-sharing to enhance team effectiveness and morale.

Operational Delivery

• Oversees daily operations, ensuring alignment with strategic plans, policies, quality standards, and financial targets.
• Manages budget planning and compliance, ensuring financial performance meets or exceeds expectations.
• Ensures operational models are optimized for success and supports leaders in implementing necessary improvements.
• Maintains visibility into contract performance, including financials, KPIs, quality metrics, and risk management.
• Conducts regular performance reviews and implements corrective actions where needed.
• Provides transparent reporting to senior leadership to highlight trends, risks, and required interventions.
• Collaborates with internal and external partners to ensure comprehensive contract support.
• Ensures compliance with all regulatory, legal, and organizational standards.
• Enhances internal systems and procedures to improve operational efficiency and communication.

Customer Focus

• Ensures delivery teams provide exceptional customer service through established best practices and continuous improvement.
• Guides teams on enhancing service delivery and addressing customer feedback effectively.
• Prioritizes customer needs in all planning and decision-making processes.

Stakeholder & Funder Engagement

• Maintains relationships with current and potential funding sources, as well as relevant stakeholders.
• Leads contract negotiations to secure favorable terms for both service recipients and the organization.
• Keeps abreast of regulatory changes and funder expectations that impact operations.
• Ensures teams understand contract requirements and performance expectations.
• Works collaboratively with funders to address concerns and implement assurance measures.

Business Development

• Identifies and nurtures opportunities for business expansion and service enhancement.
• Engages strategically with stakeholders to align with future needs and priorities.
• Builds partnerships that strengthen service delivery and open new avenues for growth.
• Oversees proposal development and submission for new contracts.
• Drives innovation and continuous improvement through recognition, training, and change management.
• Ensures successful implementation of organizational initiatives and directives.