Mid-Market Customer Success Manager (CSM)
Juno Journey is an AI-powered learning and development platform that enables its customers to create personalized employee learning paths, onboarding, training, internal knowledge access, and development planning, all in one system. We're a growing startup with a small, collaborative team. We move quickly, prioritize impact, and support each other.
We're looking for a strategic and proactive CSM to join our team. Someone who enjoys working in a dynamic environment and wants to play a direct role in shaping our product and scaling key accounts.
As our Mid-Market CSM, you'll be both the face of our company for our customers and vice versa. You will lead end-to-end implementations, drive long-term strategy for value realization, and act as a critical bridge between the customer and Juno Journey.
One day per week you'll work US Eastern hours to support our global client base, with flexibility to plan your schedule accordingly. Bonus eligibility is performance-based, following three months of successful employment.
Responsibilities
Own the Journey. Lead new customers through onboarding and implementation, ensuring they realize value from day one.
Strategic Growth. Proactively identify cross-sell and upsell opportunities to scale and expand accounts.
Product Influence. Act as the voice of the customer, translating feedback into actionable insights to help shape our product roadmap.
Customer Partnership. Build strong, trusted relationships. Approach challenges thoughtfully, balancing customer needs with business priorities for sustainable, win-win solutions.
Ownership with Support. Take ownership of your work while collaborating closely with a supportive, cross-functional team. Help refine and improve processes as we scale.
Requirements
1 to 2 years of Customer Success or Account Management experience (SaaS preferred). HR or L&D experience is a plus.
Native Hebrew and native-level English with exceptional verbal and written skills. French and/or German are a plus.
Strong team collaboration. You support your teammates and contribute to a respectful, positive work environment.
Ownership mindset. You take initiative, navigate change comfortably, influence without authority, and contribute ideas that improve how we work.