Hey Y'all 👋

I'm a Customer Reliability Engineer at GitHub, focused on keeping our most strategic customers stable, informed, and successful.

What I Do

🛡️ Proactive reliability engineering for Premium Plus customers 🔍 GHES performance analysis & support bundle investigation 🤖 AI-assisted customer investigation (GBAO, Copilot CLI) 📊 Health checks, crisis prevention, and upgrade assistance

Currently

• 🔭 Building expertise in GHES performance & bundle analysis
• 🌱 Deepening skills in KQL, git internals, and Actions infrastructure
• 🛠️ Contributing to peer mentoring and CRE process improvements
• 👯 Mentoring peers on soft skills and customer relationship management
• 💬 Ask me about soft skills, customer obsessed mentality, my experience as a Hubber, math, and football

Fun Facts

⚡ Still obsessed with all things math 🏈 Will talk football any day of the week