Customer Support
Cotality offers more than 100 products and data solutions that enable the property industry to better understand current market conditions and risks, plan for the future, and make the best business decisions.
Cotality customer support
Select a product to find support contact details for some of Cotality’s most popular offerings. If you don’t see one of your products listed, please contact your account manager for assistance.
If you notice an inquiry as Credco on your credit report, it is likely because of a recent application for which CoreLogic provides data to lenders. Read more
a la mode
Available 24/7
Phone: (800) ALAMODE
[email protected]
https://help.alamode.com/
AppraisalPort®
Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.
Weekdays: 7 a.m. – 7 p.m. CT
[email protected]
Appraisal Scope
Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.
Contact center
Training or technical support
Monday-Friday 8am-5pm CST
800-900-4954
[email protected]
Enterprise client risk management
Vendor oversight and management needs including opportunities to register for Cotality onsite summits or quarterly review calls
Monday-Friday 8am-5pm CST
[email protected]
Billing
Billing contact changes, copies of invoices, and payments
Monday-Friday 8am-5pm CST
844-344-1787
[email protected]
Araya products
Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.
Weekdays: 5 a.m. - 5 p.m. PST
844-323-3783
[email protected]
AutomatIQ® Borrower
Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.
All products via AIQ, including Verification of Employment and Income; Income Analysis Support
Customer service
(855) 466-2456
[email protected]
Clareity
Contact your local multiple listing help desk.
Claims Inspect™
Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.
Still can’t find what you’re looking for?
Send us an email at: [email protected]
Call us at (866)450-2403 (option 2)
We’re available 24/7 for our valued customers.
Claims Scope™
Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.
Still can’t find what you’re looking for?
Send us an email at: [email protected]
Call us at (866)450-2403 (option 2)
We’re available 24/7 for our valued customers.
Claims Workspace™
Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.
Still can’t find what you’re looking for?
Send us an email at: [email protected]
Call us at (877)862-8069 (option2)
We’re available 24/7 for our valued customers.
Claims Validate™
Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.
Still can’t find what you’re looking for?
Send us an email at: [email protected]
Call us at (866)450-2403 (option 2)
We’re available 24/7 for our valued customers.
FNCCMS and PORTs
Contact center
Training or technical support
Monday-Friday 7am-7pm CST
888-963-3330
[email protected]
Enterprise client risk management
Vendor oversight and management needs including opportunities to register for Cotality onsite summits or quarterly review calls
Monday-Friday 8am-5pm CST
[email protected]
Billing (Ports)
Billing contact changes, copies of invoices, and payments
Monday-Friday 8am-5pm CST
844-344-1787
[email protected]
Billing (CMS)
Billing contact changes, copies of invoices, and payments
Billing is handled by the Client Success Manager. If there are any questions as to who the client success manager is, [email protected] can assist
Collateral Management System
Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.
Weekdays: 7 a.m. – 7 p.m. CT
[email protected]
Commercial Tax Services
(800) 225-4707
[email protected]
Credco
Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.
If you notice an inquiry as Credco on your credit report, it is likely because of a recent application for which CoreLogic provides data to lenders. Read more
If you are a business customer that uses Credco your dedicated support numbers are located in your portal. If you are not able to access those pages use the contact information below.
General number
Phone: (800) 694-1414
Fax: (619) 938-7007
Customer service
Phone: (800) 523-0233
Fax: (800) 523-0688
CRM
Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.
Still can’t find what you’re looking for?
Send us an email at: [email protected]
Call us at (866) 769-7855 (option2)
We’re available 24/7 for our valued customers.
DART
Weekdays: 6 a.m. – 5 p.m. PST
(866) 256-7464
[email protected]
DASH
Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.
Still can’t find what you’re looking for?
Send us an email at: [email protected]
Call us at (866) 769-7855 (option2)
We’re available 24/7 for our valued customers.
DocSolutions
Contact center
Customer support needs
Monday-Friday 7am-5pm CST
855-369-2410
[email protected]
[email protected]
Technical support
Questions related to data importing and exporting
Monday-Friday 7am-5pm CST
[email protected]
Flood Determinations
Client account services
Day-to-day account management needs, reports, or questions including pricing and contract requests. Escalations or issues which may require additional attention
Monday-Friday 8am-5pm CST
844-496-4263
[email protected]
Contact center
Daily flood determination needs such as to check the status of an order, to request an edit to an order, or to initiate a recheck
Monday-Friday 7am-7pm CST
800-477-1772
[email protected]
Portfolio services
Flood determination portfolio needs including loan transfers or acquisitions, life of loan notification files, and ad hoc or recurring portfolio reports
Monday-Friday 8am-5pm CST
844-411-5578
[email protected]
Flood compliance
FDPA compliance questions or needs
Monday-Friday 8am-5pm CST
[email protected]
Enterprise client risk management
Vendor oversight and management needs including opportunities to register for Cotality onsite summits, or quarterly review calls
Monday-Friday 8am-5pm CST
[email protected]
Billing
Billing contact changes, copies of invoices, and payments
Monday-Friday 8am-5pm CST
844-344-1787
[email protected]
Technical support
Technical issues, error messages, and outages
Monday-Friday 7am-5pm CST*
800-526-8778
[email protected]
*Answering service available after business hours
Income Analysis
Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.
Insight
Weekdays: 8 a.m. – 5 p.m. CT
[email protected]
IntelliMods™
Support
Assistance with decisioning
Email: [email protected]
Assistance with document generation
Email: [email protected]
Assistance with recording services
Email: [email protected]
Assistance with mobile notary services
Email: [email protected]
Please include the Customer Success Team on all emails for tracking purposes and a fast response to your requests: [email protected]
LoanSafe®
Contact center
General questions, product access issues, or errors received when running a report
Invoice copies, billing contact changes, and end user maintenance requests (add or inactivate)
Monday-Friday 8am-5pm PST
844-323-3783
[email protected]
Integration support
Standard Web and LOS Integrations, Initial Onboarding Support. Set up questions or updates. Staging configuration and support
Monday-Friday 8am-5pm PST
[email protected]
Enterprise client risk management
For your vendor oversight and management needs including opportunities to register for Cotality onsite summits or quarterly review calls
Monday-Friday 8am-5pm CST
[email protected]
Accounts receivable/payment services enterprise client risk management
Make payments or request payment status. Request a billing and payment history
Monday-Friday 8am-5pm PST
[email protected]
Marshall & Swift
Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
(800) 544-2678, option 1
[email protected]
Matrix
Your 800 number is listed under the help section in your Matrix account.
Mercury Network
Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.
Contact center
Training or technical support
Monday-Friday 7am-7pm CST
(800) 900-4954
[email protected]
Enterprise client risk management
Vendor oversight and management needs including opportunities to register for Cotality onsite summits or quarterly review calls
Monday-Friday 8am-5pm CST
[email protected]
Billing
Billing contact changes, copies of invoices, and payments
Monday-Friday 8am-5pm CST
(844) 344-1787
[email protected]
Mitigate
Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.
Still can’t find what you’re looking for?
Send us an email at: [email protected]
Call us at (866) 769-7855 (option2)
We’re available 24/7 for our valued customers.
NeighborhoodScout
Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
888-370-8324
[email protected]
Order Management
Contact center
Training or technical support
Monday-Friday 7am-7pm CST
866-265-7464
[email protected]
Enterprise client risk management
Vendor oversight and management needs including opportunities to register for Cotality onsite summits or quarterly review calls
Monday-Friday 8am-5pm CST
[email protected]
Billing
Billing contact changes, copies of invoices and payments
Monday-Friday 8am-5pm CST
844-344-1787
[email protected]
Portfolio Intelligence and Monitoring
Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.
Customer support
All PIM questions and support
Monday-Friday 8am-5pm PST
[email protected]
Onboarding
Any questions regarding your initial Portfolio Intelligence and Monitoring order
Monday-Friday 8am-5pm CST
[email protected]
Orders
All questions regarding specific orders that have been placed
Monday-Friday 8am-5pm PST
[email protected]
Print and Ship
Contact center
Customer support needs
Monday-Friday 7am-4pm CST
844-815-6403
[email protected]
Engage
Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.
Still can’t find what you’re looking for?
Send us an email at: [email protected]
Call us at (866) 769-7855 (option2)
We’re available 24/7 for our valued customers.
QVP
Weekdays: 7 a.m. – 7 p.m. CT
(800) 900-4954
[email protected]
Realist
Contact your local multiple listing help desk.
RealQuest
Weekdays: 5 a.m. - 5 p.m. PST
800-345-7334
[email protected]
Residential Tax Services
(800) 225-4707
[email protected]
RiskMeter
Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
(888) 370-8324
[email protected]
RQE
Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
(888) 370-8324
[email protected]
SecurityGauge
Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
(888) 370-8324
[email protected]
SmartFees
Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products
Contact center
General support, configuration changes, and questions
Monday-Friday 7pm – 7pm CST
(866)-256-7464
[email protected]
Enterprise client risk management
Vendor oversight and management needs including opportunities to register for Cotality onsite summits or quarterly review calls
Monday-Friday 8am-5pm CST
[email protected]
Billing
Billing contact changes, copies of invoices, and payments
Monday-Friday 8am-5pm CST
(844)-344-1787
[email protected]
Trestle
Contact your local multiple listing help desk.
Underwriting Center
Weekdays: 7 a.m. – 7 p.m. CT
(888) 370-8324
[email protected]
Underwriting Commercial Valuation™
Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
(888) 370-8324
[email protected]
Underwriting Residential Valuation™
Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
(888) 370-8324
[email protected]
Verification of Employment and Income
Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.
Weather Verification Services
Do you need technical support or have questions?
Send us an email at: [email protected] or
Call us at (888)370-8324 (option 2)
We’re available
• Monday-Friday: 8 am to 8 pm (ET)
• Saturday-Sunday: 9 am to 6 pm (ET)
Need help with your Cotality Products?
Our Help Centre is designed to support you with the knowledge and resources to help you get the best out of our products. Browse our topics and frequently asked questions below.