Customers are billed monthly.

Your due date is printed on the lower right side of the coupon portion of your bill.

Customers are responsible for providing an accurate mailing address and updating us promptly with any changes. Failure to receive a bill does not remove responsibility for paying by the due date.

Higher bills may indicate a leak. Common causes include running toilets, irrigation programming, or water softener issues. Rates are reviewed annually in September and adjust in October, affecting November bills.

Yes. Deposits are $100 for owners and $200 for tenants. Owners may leave their deposit on file to avoid repaying it when service returns to their name.

Deposits are applied to final bills. Customers in good standing may request a deposit refund after 24 months of on-time payments.

Yes. Commercial deposits equal two months of average billing and may be reassessed if usage increases.

Yes. Once the account is created, staff will provide the information needed to make the online deposit payment.

• Mail: Send a check/money order using your bill envelope
• Online: Visit the City website and choose “Utility Payments”
• Bank Draft / AutoPay: Automatic withdrawal from checking/savings
• In Person / Drop Box: Pay at City Hall or use the 24-hour drop box

Any payments made to the City using a debit or credit card do carry a 2.75% service fee. 

Yes. AutoPay drafts on the due date and becomes active once “AutoPay” appears on your bill. Allow 1–2 billing cycles for full activation.

Yes. You must cancel and re-enroll through the portal. Re-enrollment requires 1–2 cycles of manual payments during testing.

Penalties apply after the due date.

Yes. One payment plan every three years for customers in good standing: 50% down, remainder over three months. Current charges must still be paid on time. Broken plans become immediately due.

1.5% of the outstanding balance or $10, whichever is greater.

Returned items incur a $25 fee; this cannot be waived.

Only online payments and IVR phone payments post to your utility account immediately and will be credited the same day, even after business hours.
All other payment methods (bank bill-pay, mail, drop box, and in-person payments) are processed by staff during normal business hours and may take up to 24 business hours to post to your account.
Payments received after hours by these methods are not considered received until the next business day.

Yes.

A penalty is applied after the due date. If the next billing cycle also passes without payment, service is disconnected and all fees must be paid to restore service.

A delinquent notice is mailed as a courtesy. Failure to receive it does not prevent disconnection.

• $25 disconnection fee
• $25 per additional trip if appliances in the on position prevent system pressurization
• $400 meter tampering fee

After-hours reconnection is not available.

Online/phone payments with credit/debit card, or in person with card, cash, or money order. Personal checks are not accepted.

• Disconnection day: Pay before 3 p.m. for same-day restoration.
• After 3 p.m.: Restoration next business day.
• Non-disconnection days: Pay before 1 p.m. for same-day processing.

One adjustment every 12 months for qualifying repairs with documentation submitted within 60 days of the repair..

No, unless repairs are involved. Customers are encouraged to install a dedicated irrigation line.

One per 12-month period.

Yes. Third-party notification can be added upon request.

Forms are available online. Deposits and applications received before 1 p.m. receive same-day activation; after 1 p.m., next business day. Terminations follow the same schedule. Failure to submit a termination keeps the account holder responsible for all charges.

Final bills are processed weekly, with refunds mailed separately and arriving 3–5 business days later.

Visit City Hall or email Customer Service. ID is required for verification.

The City maintains the line from the main to the meter. Customers are responsible from the meter to the property.

Contact a licensed professional. The City will check leaks on the City side of the meter.

Call the City. Technicians will investigate. Water in the meter box may be groundwater or rain.

Sewer includes wastewater treatment costs. The City contracts with Tampa for treatment.

Yes. Estimates use 12-month consumption averages or prior-year usage when available.

Yes. Sign up online. Email alerts notify customers when a bill is ready (PDF is not attached).

Usage history is available in the online portal.

Not at this time.

No. Customers may contact outside agencies, but the City does not accept payment pledges.