Important Notices
Service Fee
A service fee applies when using a credit or debit card to make payments to the City. The fee is collected by our payment processor; the City does not receive any portion of it.
Monthly Early Closure
The Utility Billing office closes at 1:00 p.m. on the third Tuesday of each month for staff meetings and training.
Start Utility Service
To open a new water, sewer, and/or solid waste account, customers must submit a completed application along with required documentation and a deposit.
Submit a New Utility Services Contract by clicking the link below:
➡️ Start Service / Opening an Account
Stop Utility Service
Customers may request termination of utility service only when there is a qualifying change in occupancy, such as the end of a lease or the sale or transfer of property ownership.
Service cannot be turned off solely because a property is vacant or temporarily unoccupied.
Submit a Request to Terminate Utility Services form to begin the process by clicking the link below:
➡️ Stop Service / Closing an Account
Payments
Payments must be received and processed by the due date to be considered on time.
For the fastest and most reliable posting, the City encourages payments through:
Learn more about payment options, processing times, and returned payment rules:
➡️ Payment Information
Rates & Charges
Utility rates are established by City Code and include water, wastewater, irrigation, solid waste, and related fees.
➡️ Water & Sewer Rates and Charges
Fees
Common service fees include:
Additional penalty and late fees are outlined on the Rates & Charges page.
➡️ View Full Fee Details
Applications & Forms
All Utility Billing applications and forms can be found in one place, including:
Start New Service Application
Termination Request
Irrigation Meter Application
Roll-Off Application
Request for Bill Adjustment Due to Leak
➡️ Applications & Forms
Contact Us
Utility Billing
City of Temple Terrace
Monday–Friday, 8:00 a.m.–4:00 p.m.
(813) 506 6420
customerservice@templeterrace.gov