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Welcome to PUBG
How can we help you today?
Search our knowledge base for answers to common questions
FAQ
ACCOUNT MANAGEMENT
Access, login, modify or recovery information.
GAMEPLAY RELATED
Connection, lag, crashes, and questions about the game.
REPORTS & RESTRICTIONS
Reporting cheats, players, bugs and account restrictions
PURCHASES
Payment errors, missing purchases and refunds.
FAQ
I need help resetting the Secondary Password.
How to Set Up a Secondary Password
Please tell me about the secondary password.
How to Reset the Secondary Password
The secondary password setup is not proceeding properly.
Which companies are included as subsidiaries, affiliates, and partners?
KRAFTON ID Support
How to check email account info linked to KRAFTON ID
Linking / unlinking KRAFTON ID
Setting up Mobile Steam Guard
How do I set up Steam Guard?
How to verify the integrity of game files
Chatbot - new support channel
GENERAL CRASHING AND PERFORMANCE GUIDE
GENERAL CONNECTIVITY GUIDE
What are the minimum and recommended requirements to play PUBG?
EU Digital Services Act information
Introduction to Prime Gaming Rewards
How to find the G-Coin Transaction ID of Your Purchase