Subscriber Services allows subscription administrators to view and update aspects of their subscriptions.

You must log in using your account's administrator username and password to use these features:

• Account
  • Account Details (Home Page): View and edit contact details and credentials for your account.
  • Subscriptions: A list of subscriptions for your account. These may be trial or live subscriptions. If you have many subscriptions, you can filter them by site.
  • Credentials: View and edit credentials for your account. Credentials include IP ranges, referrer URLs, usernames and passwords, Shibboleth settings and library codes. Editing of IP ranges is restricted. To update the IP ranges for your account, please contact us. Please note that usernames must be unique across the whole system, so you may be required to choose an alternative if you enter one that is already taken.
  • Account preferences: View and edit your current preferences settings, such as OpenURL resolver and institutional logo.
• Reports
  • ICOLC - view ICOLC usage statistics for supported products
  • COUNTER4 - view COUNTER4 usage statistics for supported products
• Access Tokens
  • Access Token Activation: Redeem a Token for access to online product
• Information
  • Contact us: Contact us for further assistance
  • Help: This page - help for Subscriber Services and Reporting, and Frequently Asked Questions

This page displays key details about your Account and your Account Contact details.

Contact Details can be changed on this page apart from key details that cannot be changed online. If you wish to change these details please Contact Us.

This page lists all Subscriptions that relate to your account. These may be trial or live Subscriptions.

Product: The links in the Product column take you to the live site for that Product. If your Subscription does not have a Status of OK you will not be able to access the site, and will be taken to the publicly accessible pages for the site. If your Subscription is OK you may need to log in using your user name and password, if your account is not set up to authenticate using IP or referrer credentials.

Status: For each subscription, one of the following will be visible in the Status column:

OK

an active subscription that will allow access to the products

Suspended

the subscription has been suspended because automated abuse-detection has been triggered

Expired

the subscription has been automatically expired because it has reached its end date

Cancelled

the subscription has been cancelled by hand

Provisional

a subscription that has been created and is waiting for your acceptance of the terms and conditions

Unchecked

a subscription that is awaiting administrative staff's approval

Type: details whether your subscription is a trial or a full subscription.

Concurrency: details how many users can use this subscription concurrently.

Start/End date: The start and end dates of the subscription during which access will be allowed.

A Subscription can have a number of Accounts associated with it as "Named Users" of that Subscription.

Named Users of your subscriptions can be administered via the Named User tab in the Subscription view.

Subscriptions that you are a Named User of are listed in the "Associated Subscriptions" tab.

If you are marked as Named User Administrator, you have access to View/Add/Remove Named Users from that Subscription via Subscriber Services (subject to the usual Subscriber Services authentication checks). Administration of Named Users via Subscriber Services is limited to:

• Viewing and removing Named Users
• Uploading/Downloading CSV of Accounts

International Coalition of Library Consortia (ICOLC)

There are three reports available:

• Single Period Breakdown: Shows usage statistics over a specified period.
• Monthly Breakdown: Shows statistics in monthly periods over a specified timescale.
• Access Types Breakdown: Shows usage statistics broken down by service and access type (username, IP address, etc.)

ICOLC usage reports are available on a monthly basis to subscribing institutions and library consortia and show the following information:

• Number of Sessions: The total number of unique sessions. Where users have cookies enabled, a session is an uninterrupted period of use of a site; it does not equal the number of unique users since a given person can have multiple sessions. A user-session will be terminated if there is more than fifteen minutes of inactivity.
• Total Session Time (hh:mm): The total time of all sessions added together.
• Average Session Time: The total session time divided by the number of sessions.
• Average Pages per Session: The number of web pages requested divided by the number of sessions.
• Full-Content Units Requested: The number of entries viewed. For long articles split into sections, each section counts as a separate 'content unit'.
• Web Pages Requested: The number of HTML pages accessed.
• Hits: The number of files served, i.e. counts all the images and other files on a page, plus all HTML pages.
• Queries (Searches): The number of times a search request is submitted to the server. Any subsequent activity to review or browse among the records retrieved, or to view an entry from the list, is not recorded as an additional search.
• Full-Content Units Reached from Browse: The number of entries reached from the browse menu. Please note, this is not relevant to all products.
• Turnaways: If a subscription is limited by concurrency, the number of turnaways will indicate how often the concurrency limit has been exceeded and users barred from the product.

COUNTER Reports

A brief summary of the available COUNTER reports:

• Platform contains the name of the platform on which each title is published.
• ISSN only contains the International Standard Serial Number if the title is part of a series which has an ISSN.
• A successful request is classed as any request with a return code of 200 or 304
• A Session starts when the user logs on and consists of all activity until the session ends, either deliberately by the user or timed out due to inactivity

List of Country ids and names as used by SAMS.

• I'm having trouble accessing Subscriber Services. What should I do?

  You must use your administrator username and password to view your account using subscriber services. Please check that you're using the administrator password you were supplied. If you're still having problems, please contact us including the time you attempted to log in and any error messages.

• Do I need Javascript enabled?

  Javascript must be enabled to use all features of Subscriber Services.

• I'm having trouble accessing one of the sites I have a subscription to. What should I do?

  Please visit the site and view the Help and FAQ. If you're still having problems, please use the Contact Us feature of the product site to contact us noting the time of attempted access and any error messages.

  Links to the product sites you are subscribed to are found on the Home page of Subscriber Services.

  If you can't reach the site at all, please contact us using this site's Contact Us form.

• Are cookies required?

  Cookies must be enabled to access websites controlled using SAMS.

• Why has my subscription been suspended?

  Your subscription may have been suspended because our automated abuse detection system was triggered. This system attempts to prevent unauthorised copying of the protected content.

  Sometimes the abuse detection system is triggered in error. Please contact us and request that we investigate and resolve the issue.