[Dear Outdoor Products Manufacturer:]
Last week I bought one of your 10L water filters for a trip with my kids and dog up to the [mountains]. We spent five nights out at a camp with no potable water and I was relying on your product to provide us with drinking and cooking water. We were pulling our water from [a really pretty] Lake, which is a very clean high-altitude lake with little sediment, so it should not have been a particularly trying situation for the filter.
While the filter worked reasonably well at first (but was a total pain in the butt to backflow) by the time I ran the last load through it last night, it was taking 1.75 HOURS to filter a bagful of water. I had been running about three bagfuls per day, so with a brand new unit this should have been well within the filter's capacity.
Since I was testing this out for potential use by [my camping group], I am particularly disappointed. While so far as I can tell the filter worked, in that we haven't gotten intestinal parasites, messing around with this thing (which was supposed to be super easy) turned into the biggest gear nuisance all week.
It is possible that this filter works better if one has a large syringe or compatible water bladder to force the backflow process. I had a noncompatible Osprey water bladder and two one-liter Nalgene bottles, and I was more than an hour's drive away from anywhere that could have sold me something like that (and that would have been out of the vet supply section at the local farm store). If you are selling this as a complete backcountry water filtration system and it needs parts that are not included in the box, YOU NEED TO WRITE THAT ON THE BOX IN BIG LETTERS SO WE CAN BUY THOSE PARTS BEFORE WE GO SOMEWHERE REMOTE. Instead you have packaged this item with diagrams where someone is doing all the things I am doing (I read the directions before I left!) and yet unlike the jovial man in your diagrams, I am holding a water filter and a half-full Nalgene bottle above my head with water dripping down my arm (because I am air-gapping the lid of the Nalgene bottle since otherwise I can't get water down the fing water filter tubing) for twenty minutes. While this is a great shoulder workout and sort of tolerable in August, in October it would be pretty dreadful.
Also, the little carabiner you package it with is too small to easily hook both D-rings. I ended up subbing in a better carabiner. You should sell this with a larger carabiner.
Basically, I love the idea of this system (I can hook it into the spout in the top of the two-gallon Rubbermaid cooler and fill that in one go, which is the killer app for [group] camping) and I was looking forward to buying several of them for my [group] to use, but after a week in the woods with this thing, I am reduced to writing super cranky notes to your service department. I want a filter that does what this is designed to do! But right now this filter doesn't do those things and if I can't make it work, given my overall level of outdoors and mechanical competence, your odds of doing someone an actual injury with this piece of equipment are higher than I think you should be comfortable with.
Last week I bought one of your 10L water filters for a trip with my kids and dog up to the [mountains]. We spent five nights out at a camp with no potable water and I was relying on your product to provide us with drinking and cooking water. We were pulling our water from [a really pretty] Lake, which is a very clean high-altitude lake with little sediment, so it should not have been a particularly trying situation for the filter.
While the filter worked reasonably well at first (but was a total pain in the butt to backflow) by the time I ran the last load through it last night, it was taking 1.75 HOURS to filter a bagful of water. I had been running about three bagfuls per day, so with a brand new unit this should have been well within the filter's capacity.
Since I was testing this out for potential use by [my camping group], I am particularly disappointed. While so far as I can tell the filter worked, in that we haven't gotten intestinal parasites, messing around with this thing (which was supposed to be super easy) turned into the biggest gear nuisance all week.
It is possible that this filter works better if one has a large syringe or compatible water bladder to force the backflow process. I had a noncompatible Osprey water bladder and two one-liter Nalgene bottles, and I was more than an hour's drive away from anywhere that could have sold me something like that (and that would have been out of the vet supply section at the local farm store). If you are selling this as a complete backcountry water filtration system and it needs parts that are not included in the box, YOU NEED TO WRITE THAT ON THE BOX IN BIG LETTERS SO WE CAN BUY THOSE PARTS BEFORE WE GO SOMEWHERE REMOTE. Instead you have packaged this item with diagrams where someone is doing all the things I am doing (I read the directions before I left!) and yet unlike the jovial man in your diagrams, I am holding a water filter and a half-full Nalgene bottle above my head with water dripping down my arm (because I am air-gapping the lid of the Nalgene bottle since otherwise I can't get water down the fing water filter tubing) for twenty minutes. While this is a great shoulder workout and sort of tolerable in August, in October it would be pretty dreadful.
Also, the little carabiner you package it with is too small to easily hook both D-rings. I ended up subbing in a better carabiner. You should sell this with a larger carabiner.
Basically, I love the idea of this system (I can hook it into the spout in the top of the two-gallon Rubbermaid cooler and fill that in one go, which is the killer app for [group] camping) and I was looking forward to buying several of them for my [group] to use, but after a week in the woods with this thing, I am reduced to writing super cranky notes to your service department. I want a filter that does what this is designed to do! But right now this filter doesn't do those things and if I can't make it work, given my overall level of outdoors and mechanical competence, your odds of doing someone an actual injury with this piece of equipment are higher than I think you should be comfortable with.