The Lucky Hotel

Hi Julian, Wow! Thank you so much for your amazing, in-depth review! We really appreciate your feedback and can't thank you enough for your kind words. We are so glad to hear you enjoyed both our food and drinks - we will be passing this onto the chefs! We are also very happy to hear you enjoyed your stay in our accommodation. We hope we can welcome you back again soon! Warm Regards, The Lucky Hotel

Dear Tammy, Thank you so much for taking your time to leave us your valuable feedback, it is greatly appreciated. We’re so sorry to hear your experience here at The Lucky didn’t meet your expectations, as this is not our usual standard of service. We understand that a 60th birthday is a very special celebration, and our aim is to make sure you have an enjoyable and comfortable time which we have clearly missed the mark. As we wish for you to experience the true Lucky Hotel experience, the next time you join us in venue we want to offer a bottle of wine for you to enjoy. If you wish to reach out to book in your next reservation, I will make sure you are given the full Lucky Hotel experience . Kind Regards, Brayden Accommodation Manager

Hi there, Thank you so much for your kind words! We're happy to hear that you enjoyed both your experience with our restaurant and accommodation. We hope we can welcome you back soon! Kind Regards, The Lucky Hotel