All REF products are 100% vegan as we believe in a sustainable world. We put great effort in research of new vegan ingredients and materials.

A couple of our products contain a very low amount of gluten to add elasticity and nourishment to hair that had some of its protein stripped away. The low quantity ingredient can also add volume and body to the hair.

All our products are Cruelty Free as we believe in a sustainable world where animals should live side by side with humans, without exploitation.

Head over to our Product Guide to learn more about what care and styling products go well together in order to achieve certain looks and results. You can also follow us at @REFstockholm and @REF_Academy on Instagram to get inspirations for what products to use together.

You can buy our products online at Lyko.com,Bangerhead.com,Ahlens.com and Kicks.com.

Check if you have received it in your junk/trash folder. During busy periods on the website, order confirmation emails may take a little bit longer to arrive. If you have not received your order confirmation the day after purchase, please send an email to info@refstockholm.com so we can send it to you.

Please send an email to info@refstockholm.com and we will try to help you with this request. However, we cannot guarantee that it will be possible to cancel a order.

We are so sorry to hear that you have received the wrong product or that something from your order is missing. send an email to info@refstockholm.com  and we will help you.

You have the right to cancel your purchase within 14 days of receiving your order.

To exercise your right of withdrawal, please complete our Cancel Your Purchase form. Once we have received your request, we will send you a confirmation by email along with instructions on how to return your order.

Please ensure that the product is returned unopened, in its original undamaged packaging, and with all accompanying product information. Make sure the product is securely packaged for return shipping.

Unless otherwise stated, the customer is responsible for the cost of return shipping.

Once we have received and approved your return, your refund will be issued using the same payment method used for the original purchase.

For questions about returns, please contact our customer service at info@refstockholm.com 

If you have received a faulty or damaged product, please contact our Customer Care team as soon as possible at info@refstockholm.com. Please describe the issue and, if possible, include photos to help us assess your claim.

Once we have received your request, we will contact you with information about the next steps. If your claim is approved, we will first offer a replacement product. If this is not possible, your purchase will be refunded in accordance with applicable consumer legislation.

Unfortunately, we only accept payments arranged via Klarna at the moment.

Once your package has left our warehouse, you’ll receive an email informing you that your package is on its way. This email includes a tracking link through which you can track your package. 

We use standard delivery, and do not offer express delivery at this point.

If you do not collect your package from your collection point, it will automatically be sent back to us after 14 days. We charge a fee for unclaimed packages. See our purchase terms and conditions.

We sincerely apologize if you have received a defective product. Contact our customer service at info@refstockholm.com and describe what seems to be wrong with the product together with a photo/video showing the product’s defect so we can help you.