Refund Policy
Last updated: 16 July 2026
Norai is a digital learning platform offering both free and subscription based access to Quranic Arabic learning features and tools.
This Refund Policy explains how refunds, cancellations, and subscription billing are handled for Norai.
By purchasing a paid plan or subscription, you agree to this Refund Policy.
1. Free Access
Norai offers free access to selected learning features and Quranic learning content.
No payment is required to begin using the free version of the service. Since no payment is collected for free access, free usage is not eligible for refunds.
2. Paid Plans and Subscriptions
Norai may offer paid plans that provide additional features including:
- Expanded family dashboard tools
- Additional learner profile support
- Enhanced progress visibility
- Advanced learning and revision features
- Other premium functionality available within the selected plan Subscriptions may be billed monthly or annually depending on the selected plan.
Billing is handled by Karsaaz EBS Technology Solutions FZCO (United Arab Emirates), acting as Merchant of Record.
Subscriptions renew automatically unless cancelled before the next billing cycle begins.
3. Subscription Cancellation
Parents and adult learners may cancel subscriptions at any time through:
- App Store or Google Play subscription settings
- The Norai account dashboard where applicable
- Official support channels Cancelling a subscription stops future renewals but does not automatically issue a refund for the current billing period.
4. Subscription Expiry and Access
If a subscription expires, is cancelled, or payment cannot be completed, access to paid features may be limited after the current billing period or any applicable grace period.
Norai may require account, subscription, or device verification before restoring access to paid features, offline lesson packs, family tools, progress tracking, or other subscription-based features.
Minor learner profiles will not see billing, pricing, payment, refund, or subscription renewal prompts during learning sessions.
5. Refund Eligibility
Refund requests may be reviewed under limited circumstances including:
- Verified billing errors
- Duplicate charges
- Technical failures preventing access to paid features
- Incorrect subscription charges Refund requests should generally be submitted within 7 days of the original charge date.
Refund approval is not automatic and may depend on factors including:
- Usage of premium features
- Time elapsed since purchase
- Applicable payment platform policies
- Regional consumer protection requirements
6. Partial Usage
If premium features or subscription benefits have already been substantially used during the billing period:
- Refunds may be reduced or declined
- Partial refunds may be considered in limited cases
- Service credits may be offered where appropriate
7. Auto Renewals
Subscription plans may renew automatically at the end of each billing cycle unless cancelled before renewal.
Renewal charges are generally non-refundable once processed, except where required by applicable law or where a verified billing issue has occurred.
8. Minor Learner Restrictions
Minor learner profiles:
- Cannot purchase subscriptions
- Cannot access billing settings
- Cannot initiate refunds or cancellations
- Do not see pricing or subscription prompts during learning sessions All billing actions remain accessible only to parents or adult account holders.
9. Platform Billing Policies
Subscriptions purchased through third party platforms such as Apple App Store or Google Play may also be subject to those platforms’ billing and refund policies.
Norai may not be able to override platform specific refund decisions controlled by external payment providers.
Refunds, cancellations, renewals, and subscription management may depend on the payment provider or channel used for the purchase, such as Apple App Store, Google Play, Stripe, or other approved payment providers where available.
The provider that processed the purchase may remain responsible for cancellation, refund, renewal, or subscription management until that subscription period ends.
NorAI reviews paid access based on verified payment provider evidence and NorAI entitlement records.
10. How to Request a Refund
To request a refund or report a billing issue:
- Contact: billing@norai.app
- Include the account email address associated with the purchase
- Include the approximate transaction date and description of the issue Requests may be reviewed using billing records, subscription activity, and system usage information.
Approved refunds are issued only to the original payment method used for the purchase.
11. Account Deletion and Refunds
Deleting an account does not automatically cancel active subscriptions or trigger refunds.
Parents and adult learners should cancel subscriptions separately before requesting account deletion where applicable.
12. Changes to This Policy
Norai may update this Refund Policy periodically to reflect service updates, legal requirements, or billing process changes.
Updated versions will be published with a revised effective date.
13. Contact
For billing or refund related questions:
General support inquiries:
Norai is operated by Karsaaz EBS Ltd (United Kingdom). Billing and payment processing are managed by Karsaaz EBS Technology Solutions FZCO (United Arab Emirates), acting as Merchant of Record.