If an account is used by the account holder at any point in the inactivity period, the inactivity period will be reset. A refund can be obtained by calling customer service at 866-516-0115. If your contact information is provided to ViaPath, and you opt-in to receiving a text and/or email reminder alert, you will receive a text and/or email of the scheduled expiration of your account no later than 30 days before the account expires.
Stay Connected With Your Loved One
Search, communicate, and support with tools designed for Friends & Family
Use our Getting Started search tool
Everything You Need in One Place
Simple, secure tools to help you stay connected and provide support.
Search for Your Loved One
Quickly find the facility and inmate information you need using our comprehensive search tool.
Make Deposits & Manage Funding
Easily add funds to your loved one’s account and track your transaction history.
Stay Connected
Access approved communication services including video visits, messaging, and phone calls.
Getting Started Is Easy
Three simple steps to connect with your loved one.
1 Search for a Facility or Individual
Use our search tool to find the
correctional facility or locate your
loved one directly.
2 Choose How to Support or Communicate
Select from available services
including deposits, video visits,
messaging, or phone calls.
3 Create an Account
(Optional)
Sign up for faster access and to
save your preferences for future
visits.
Ready to begin?
Find your loved one now and start staying connected.
- Secure & Private
- 24/7 Available
- Trusted Nationwide
Part of the ViaPath ecosystem
Gettingout.com is now Viapath.com and myViapath.com
GettingOut is now ViaPath / my.ViaPath
Access the same trusted communication and account services you rely on, just under our new name, ViaPath Technologies.
ConnectNetwork.com is now Viapath.com and myViapath.com
ConnectNetwork is now ViaPath / my.ViaPath
Access the same trusted communication and account services you rely on, just under our new name, ViaPath Technologies.