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Support

Support by Makaka Games — makaka.org — Unity Assets

Hi, Dear Developer!
Thank you for visiting the Support Page of Makaka Games.

I am here to help you and to improve my products for the best.
Response time can be up to 5 business days.

The information on this page will help you solve 90% of your problems without contacting support.

Non-Business Days: Saturday and Sunday.

Please describe your issue in great detail to get fast and effective support — any additional details in your request are highly appreciated:

  • Screenshot or Video Demo,
  • Version of Operating System,
  • Software Versions,
  • Device Model,
  • Account Country,
  • Etc.

Support Types

  1. Public (recommended):
    every asset on the Unity Asset Store contains a link to the Support Forum — use it.
  2. Private — send me Invoice Number via Email:
email

Unity Assets

Check the Map of Unity Assets to choose the product that best suits your needs.

If you have a request about Unity Assets, please read the docs first. If it didn’t help, learn all the information on this page and only then reach the support.

Why isn’t a Unity Asset working?

Each Unity Asset was tested in the Environment indicated in the Documentation.

To get a complete asset, you just need to follow the tutorial of Target Asset with:

  • New Unity Project (with the correct version of Unity),
  • Correct Versions of All Other Software.

Unity Package Manager (UPM) Issues

You can install a specific version of the package to match the asset requirements using this tutorial.

Invoice Number: How to Get it?

Invoice Number is needed to identify you as my customer. Use it for Private Support Only.

Way 1.

Unity Asset Store > Your Avatar Icon > Order History > Invoice Number / Order ID.

Invoice Number | New Unity Asset Store

Way 2.

At the time of purchase, you should have received an email along with the invoice number.

Way 3.

If you can’t get Invoice Number with Way 1 and Way 2, email Unity Support, and they will help you.

Missing Features

Where are the Missing Features of the Unity Asset I’ve bought? — You need to download the asset into the latest Unity version, which the asset was released for.

To detect a target Unity version, you need:

  1. Find the Next Fields on the Asset Page in the Unity Asset Store:
    • Original Unity version;
    • Render pipeline compatibility > Unity version.
  2. Find a higher Unity version.
Supported Unity versions on Unity Asset Store

Refund

Dear Developer, I am here to provide you with the best experience to create amazing games and apps with Unity. If the asset you purchased has bugs and I can’t fix them, then you are eligible to request a refund.

Before Purchasing

If you have questions before purchasing, you can contact me and I will answer you to all your questions.

Trial License

There is no trial (demo) license. You can’t buy the asset for testing purposes, test it and request the refund.

Before requesting a refund

  • Read the asset’s documentation;
  • Check the asset’s comments page, as you may find a solution to your issue there;
  • Contact the author;
  • Ensure the asset is being used for its intended function and purpose (check the asset description), E.g., is the asset meant to be compatible with your Unity software version? (if not — contact the author, the updated version will be released as soon as possible).

Why a refund may not be given

If the item is materially similar to the description, screenshots, video promo and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • you don’t want it after you’ve downloaded it;
  • the item did not meet your expectations;
  • you simply change your mind;
  • you bought an item mistakenly;
  • you do not have sufficient expertise to use the item;
  • you ask for goodwill.
Unity Assets
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