Easily the best subscription app I've used and I've tried a few. Their team is super responsive and is constantly helping us reduce churn and create a better experience for our customers.
Loop has epic cancellation flows all the customizations that we wanted from the other apps. Will be using loop for all my brands.
We chose Loop for its strong features in churn prevention and upselling. The migration team ensured a smooth transition within our tight deadline, making for a great start. Our Success Manager has been fantastic, aligning with our goals and providing quick communication and valuable ideas to retain subscribers.
My only regret is not implementing Loop sooner. Loop has elevated the subscription app space with best-in-class software that boosts revenue from Day 1 and improves the customer experience. Plus, they take pride in onboarding and have a dedicated team to ensure a seamless transition. If you're considering switching or onboarding for the first time, LOOP is a MUST-HAVE to add to your tech stack (and it costs less than the other guys).
Loop delivered excellent white glove support for migrating over our thousands of subscribers for our customer build a box subscription with tiered volume discounts. Where off the shelf functionality was not available, Loop provided great service for building the custom components that we needed. Especially incredible compared to the lack of response from legacy subscription platform players.
I'm so impressed with Loop's customer and support team! They were incredibly helpful when I switched from two other subscription apps, and they've been quick to respond to any questions I've had since then. Loop has been super easy to use, and I haven't had any glitches at all. I highly recommend it!
We changed from Recharge to Loop in Nov 2022 as Recharge didn't have all the features we needed and we found Recharge's support slow and at times very average. In contrast, the guys from Loop have been fantastic during the migration and whenever we encountered a problem they'd fix it overnight and were always available via phone or video conference which made the migration very smooth. I thought...
The app is user-friendly, enabling personalized customer experiences. Its self-serve portal and features like smart payment recovery have improved subscriber retention and revenue. Loop’s exceptional 24/7 customer service and support with bundles and exit surveys make it indispensable for our success. We highly recommend it.
The Loop team has been amazing and has helped us migrate our large number of subscribers over to their platform seamlessly. They have been more than accommodating and have helped us give our customers a well-deserved enterprise-level experience.
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By far the best subscription app. Their features are much more advanced than other apps. We have direct communication with their team so we have A1 support and we constantly work together to find strategies. The migration was seamless compared to the other big apps out there. Our subscription metrics are through the roof since joining Loop and I highly recommend anyone having a subscription-based model to work with Loop.
Loop subscription has worked perfectly for helping us setup subscription software seamlessly within our Shopify purchase flow. The customer service team has been elite and the entire onboarding and post go-live help has been better than I could have hoped for. 10/10 recommend without a doubt this team helped us be successful and am thankful because they worked with us like a good partner.
Loop customer service is absolutely top-notch. We were using another Loop competitor since we migrated to Shopify and there is no comparison here. From day 1, Loop has provided 'white glove' service to us. They helped with migration, navigated complex workflows, and helped us to do extensive testing to make sure our customers were getting the best experience. They even took the time to understand our business model and made suggestions on ways to help reduce churn and improve retention. I can't recommend this company enough.
We chose Loop Subscriptions after thoroughly evaluating other apps. Loop's comprehensive features, excellent reviews, and seamless integration with our systems stood out. The customer portal empowers clients to manage their subscriptions effortlessly, enhancing satisfaction and reducing support load.
We previously struggled to create targeted subscription offers, but Loop's flows allow for temporary promotions like “Subscribe and save 15% on your first order,” which simplifies the process significantly.
The migration to Loop was smooth, with clear instructions and timely support from their team, ensuring minimal disruption.
Our experience with Loop has been exceptional; their support and customer success teams are responsive and knowledgeable, always ready to help. They genuinely care about our success and work to find solutions for our needs.
I highly recommend Loop for any subscription-based business. The platform is user-friendly and has exceeded our expectations, proving to be an indispensable tool for our operations.
As a co-founder at HelloBello, I’m pleased to share our experience switching to Loop for our fresh and frozen dog food subscriptions.
We chose Loop for several reasons:
- Exceptional Support: Direct access to their development and customer service teams made API development smoother than with Recharge.
- Rapid Development: Loop quickly implemented features like Make.com access and API enhancements.
- Seamless Shopify Integration: Their native integration simplifies operations.
- Competitive Pricing: Loop offers an attractive pricing structure.
- Personalized Attention: Their commitment to long-term partnerships and 24/7 support stands out.
HelloBello highly recommends Loop for their dedication to customer success.
Fantastic team, smart and responsive. A true extension of our internal team. Solid technology with unique commercial features that have helped us scale our subscription business! Highly recommended.
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Loop is easily the best subscription app in the Shopify ecosystem.
No only does it put every other competitor that we tried/demo'd to shame, but they are constantly innovating. The Loop Subscriptions we signed up for looks very different today in the best way possible. They listen to customer feedback and implement fast.
This combined with A+ support makes Loop my favorite piece of SaaS that we have in our stack. I can't recommend these guys enough!
