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What are your shipping times?
Orders are typically processed and shipped within 2 business days. Here are the estimated delivery times by region (from the shipping date):
- Canada: 1 to 6 business days
- United States: 3 to 8 business days
- Other destinations: 1 to 3 weeks
Do you offer international shipping?
Yes – we ship to almost every country in the world, with the exception of Afghanistan, Cuba, Iraq, Libya, North Korea, Somalia, Syria, and Zambia.
Where are the assembly instructions?
They are accessible with the QR code on your box or you follow this link: Assembly Instructions.
Do you accept returns?
Yes, we accept returns within 30 days of delivery, provided the frame is in its original condition and packaging. View our complete return policy.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email (be sure to check your spam folder too!).

If you have any further questions, you can contact us using the form below or by email: support@kolekin.com