FileCloud Server/Online
Topics and articles centered around FileCloud Server, FileCloud Online, and general usability of both products.
Manage Folder
Governance
- FileCloud Desktop user agent in DLP
- Removing old Retention Policies
- DLP rules blocking FileCloud Admin Portal
- DLP for sharing
- How to Delete a Retention Policy
- Compliance center not working
- Restrict domain when sharing and inviting users
- DLP request agent
- Restrict access to the admin portal from specific IP addresses
- Retention Policy Cannot Be Edited (Grayed Out) in FileCloud
- Requesting Updated FileCloud Online Encryption Whitepaper for Audit and Compliance Requirements
System Operations
- Cron is not running
- MongoDB customization
- SSL errors when logging into Android Mobile App
- Getting a prompt in the admin portal "IMPORTANT: Follow instructions to setup an automatic Scheduled Windows Task or Linux Cron Job"
- How to find the cause of Apache restart failure
- Mongod OOM Killer error
- MongoDB failing to start on new FileCloud installation
- How to Update MongoDB Certificates
- Web servers are unable to communicate with the database server due to password containing special characters (HA Environment)
- Site is down with Database Error when browsing
- Message Queue service restart is not creating any messages/warning in Alert section of the admin portal
- SSL certificates installation on servers with multiple web nodes and DB nodes
- Memcache service stopped
- Mongo doesn't start after migrating from AWS to Hyper-V
- Cannot reconfigure SSO
- High CPU usage
- 504 Gateway Timeout
- Getting an error when running a MongoDB dump when DB authentication is enabled
- Apache admin password changed
- Apache failed to start after upgrading certificates
- Apache IP Restrictions not working
- Split FileCloud Installation
- Install FileCloud on Docker
- How to add self signed root certificate to FileCloud CA cert
- FileCloud Server Using OCR Reaching 100% CPU
- Critical alert "MQ Service is not running"
- FileCloud OVF server root login
- MongoDB service has stopped immediately
- Automatic SSL Certificate Installation
- MongoDB collection metadata
- Unable to login after MongoDB update
- FileCloud Unreachable from Certain ISPs
- MongoDB service refuse to start
- High Memory Usage
- DataBase Keeps Crashing Due to Security Software
- Split ssl_requests.log file by day
- MongdoDB failed on 2/3 VMs in High Availability
- Set Feature Compatibility version to 7.0 after upgrading to 23.242
- FileCloud VM was restarted
- Fcdocconverter doesn't release Apache threads
- XFS File System for MongoDB
- Free disk space for xampp directory
- Server URL won't update to https:// with self-signed certificate
- Install document preview on fips
- Windows Task job for Backup server
- MongoDB Alert in Admin Portal
- CRON service configuration after upgrade
- Reset 2FA for the master admin account
- How to change default temp directories in FileCloud?
- When FileCloud installation points to a non-www folder
- CRON Tasks warning
- MongoDB Service Terminated by Linux OOM Killer – Adjusting OOMScoreAdjust to Improve Stability
- Two nodes setup
- Edit in Desktop App
- FileCloud portals not accessible
- MongoDB Replica Node Stuck in RECOVERING State (Linux)
- Push Service Down alerts when FileCloud URL is behind Load Balancer
- Install SSL Certificate through Filecloud Control Panel
- Cleaning Up Incomplete Uploads and Orphaned Thumbnails in FileCloud Database
- Change the push service default port
- High CPU usage and load
- Web Access Issues Resolved After OpenSSL and System Library Updates on FileCloud Web Nodes
- Some users are seeing HTTP error while accessing the website even though SSL certificate is installed
- Office Online Error opening files
- MongoDB version for FileCloud 23.253
- MongoDB log rotation in Linux
- MongoDB log rotation in Windows
- Duplicate last_heartbeat_ts_seconds_webdrm Entries in MongoDB Keystore
- Utilization of Lodash and Bootstrap libraries in FileCloud
- RHEL 9 PHP Memcache module
- External Users Experience Login Loop Due to CSRF Token Validation Failure
- High CPU and Memory Usage on Apache Causing FileCloud Portal Inaccessibility
- Message Queue warning after moving folders
- Upgrade Apache to 2.4.67
- HTTP 500 Error After Production Cutover Due to MongoDB Configuration and Apache Access Restrictions
- MongoDB restore failing
- High MongoDB traffic outside peak hours
- HTTP 500 Errors During MongoDB Failover in FileCloud HA Environment
- The install web page is not working
- FileCloud Admin Portal is not loading
- MongoDB Vulnerability Scanner Reports Multiple CVEs in FileCloud
- Active Downloads Counter Shows Downloads, but Download Report Is Empty
Manage Folders
- Files and Folders with Dot-Prefixed Names Not Displayed in FileCloud
- Can deleted Team Folder files be restored from the User Portal?
- ‘Modified’ field not shown for folders in version 23.253 in the User Portal
- Network Share creation failed due to lack of permissions
- Network Folders are empty
- Few folder deletes failing when trying to delete multiple folders
- Delete option for subfolders in the Network Share is grayed out, even though the NTFS permissions are set correctly.
- Setting Folder Level Permissions on Network Shares
- Team Folders – Subfolder Size Details
- Everyone group is not visible/missing
- NTFS Network Share Path is Not Accessible to Users
- Hide top level folders in NTFS Network Share
- File Integrity check appearing in the Admin Portal
- Upgrade with Granular Folder permission set
- How to delete large folder structure in FileCloud
- Can't move files to a location whose path exceeds 255 characters
- Team Folder Account Field Not Populated After Upgrade
Third Party Integrations
- Zabbix sending TLS message
- Autodesk Integration Test Failed
- Unable to login using the new Outlook Add-in
- Integrating Zabbix with FileCloud
- AI integration concern
- Antivirus Scan Report
- Integrating Anti-virus to Filecloud
- SIEM issue after upgrade
- Zapier integration login error
- Creating signority account through admin page
- SIEM issue after upgrading to 23.251 and 23.252
- SSO API Group Import and automatic account approval
- Login failure events - SIEM integration
- Outlook Plugin – Server URL Auto-Fill Not Supported
- Whitelisting the XAMPP folder during antivirus scanning
- Some actions don't trigger SIEM events
- Integrate FileCloud with a third-party application
- AV Scans
Shares Operations
- Changing the Shared with Me View to Display Shared Files Instead of User Directories
- Password-Protected Share Links Do Not Support File Deletion for Anonymous Users
- External Users Automatically Created Through Share Invitations Are Disabled
- FileCloud Android App Requests 2FA Code on Every Launch
- Inviting New Users to Share fails in FileCloud Version 23.242
- Secure and efficient method for enabling external document uploads in FileCloud
- The Allow anyone with link option appears to be disabled
- Unable to modify share link from the Admin Portal (Team Folders and User Shares)
- Disable sharing with the EVERYONE group
- Expired folder share still appears under “Manage User Shares.”
- "Read-Only" Label Appears on Private Shares with View + Download Permissions
- “External” group not visible when sharing from the User Portal
- Users can still download .mp4 videos in a read-only Team Folder
- Changing Default Share Type From Public to Private (vice versa)
- New User Account Creation via Share from Admin Portal
- Invalid shares are displayed when accessing the shared link
- External Sharing Account Creation
- External user in japan unable to log in to access share
- Cannot Upload Photos or Files to our Synchronized Folder through the Web Interface
- Groups are missing from the list when creating private shares
- File skipped on folder download
- Invalid or unauthorized path
- How to do Files and Folder name search in Network Shares?
- Content Search - Find exact match of the phrase
- Folder downloads don't work on Safari
- FileCloud share not showing "Allow anyone with Link"
- External user can't see a share
- URL is invalid - Critical Alert
- How To: Hide Direct Link option for shared files and folders
- Search issue in Network Shares
- How To: Transfer share ownership in FileCloud
- 'Shared with me' folder doesn't appear in UI
- Restoring Deleted File/Folder in User Shares
- Password complexity for Public shares
- Share name has random characters
- Check if a shared link was opened in FileCloud
- Cannot Upload Files in FileCloud Online instance
- Fails to download zip or media files from the Web User Portal.
- Issue searching files by keyword
- Cannot copy and paste contents of files in the Web User Portal preview
- All external accounts received notifications
- Why are shares getting created when just clicking on the Share Icon?
- Unable to Share Files with New External Users in FileCloud v23.253
- External User Unable to Edit Despite Folder Permissions (Share Permission Override)
- File Share Expiration Not Updating When Modifying Users After Upgrade
- FileCloud Admin Portal Does Not Display Full Folder Share Permission Matrix Visible in User Portal
- Public share with OTP
Settings
- Domain Change in Multitenancy
- Blank screen displayed during SSO group import, with no groups listed.
- License Installation Failure
- New users are not assigned a policy automatically
- SSO link not visible on the login page despite completed configuration.
- External file-sharing recipients receive the email but are redirected to the organization’s SSO login page when attempting to sign in or create an account, despite not being part of the SSO configuration.
- Email verification codes no longer sent during sign-in; credential entry grants direct access for users
- Shared Office files unavailable for preview despite granted view-only access.
- SSO for Internal Users and Local Authentication for External Users
- TOTP-Based 2FA on Closed Networks Without Internet Access
- SSO Blank Page Due to IdP Entity ID Mismatch
- Replacement for Office Online Server
- How to Increase User Storage Quota
- Invalid License Host
- Email notifications for specific actions, such as file downloads, new file shares, or new file uploads.
- Not receiving 2FA emails
- Management of the Do Not Email list in FileCloud
- 2FA reset option unavailable in FileCloud version 23.261.0
- After upgrading to version 23.253, watermarks no longer appear on documents.
- Users with view-only permission cannot preview Office files
- Invalid License Host Error during SAML Configuration with Microsoft Entra ID
- Login Redirects Back to the Login Screen After Page Load
- Solr issue with Windows Server 2016
- ServerLink Replication issues when using custom HTTP port
- SIEM Integration is not working
- Cannot preview password protected MS office files
- Reset 2FA for the Team Folder Account
- Invalid license error when logging into a newly installed FileCloud
- Login via SSO - Multiple IDPs
- SSO Login not working with Teams integration
- SSO Log Out URL is not working
- Document preview in the User Portal is greyed out
- Unencrypted Files Detected for Filecloud 23.242
- Unload core from SOLR Admin UI (FileCloud Windows OS)
- How To Determine if FileCloud Server is FIPS Enabled
- Storage Not Ready Email Alert
- SOLR has crashed, and an alert indicates that it is not available
- Unable to enable PDF OCR for Content Search
- Enable Forgot Password from User Portal Login page
- Enabling NTLMv2 protocol in AD
- How to increase Java heap size for SOLR in a Linux environment
- Active Directory integration doesn't work with SSL and port 636
- Web Edit or WOPI configuration is failing
- AI feature in FileCloud
- WebDRM preview fails
- Internet browser is showing FileCloud Online password compromised
- 2FA for multi-tenancy portal
- Preview HEIC Files on 23.251
- SAML SSO certificate issue
- WOPI Change Language
- PDF Preview Issues
- How to: Disable prompt for device approval every time a new device connects to the FileCloud Server
- Office Online On-prem web edit not working
- FileCloud Server Log Rotation (Archiving) Not Working on Some Web Nodes
- SMTP Mail server is failing
- Disable HTTP protocol
- Unable to Login to user portal (SSO) - redirects to the login page
- Solr can't be configured
- Office Online Server editing does not work when Cloudflare DNS/WAF is used
- NTLM SSO doesn't work with FileCloud Drive or client applications
- Notifications about DB backup and CRON
- Forcepoint alert email
- Email Send Failed SMTP connect() failed
- Getting an error "An internal error has occurred..." with SSO login to OneLogin
- reCAPTCHA not working
- Getting "An internal error" when running the "install" checks on a FileCloud VMware OVF server.
- Solr search not working
- Co-authoring for Online Web Edit is not working
- Multi-tenant license issue
- Two-Factor Authentication for Web Login only
- Disable Notifications for External Accounts
- Admin Email Logins
- QuickJS preview not displaying symbols
- WOPI Timeout value for co-edit
- Error due to domain not in "allowed hosts" list
- Renaming a Policy
- Solr service issue
- PDF preview in the Web UI returns and error
- Solr not available
- Video Preview gets stuck
- Internal error using SSO login and IIS reverse proxy
- Invalid license file
- Cannot Edit SSO SAML Settings
- Backup server using rsync
- License file has a ZWSP character
- Secure Cookie Error
- Internet Browser is showing FileCloud Online password compromised
- Getting a "Solr not available" email alert
- SPLA license - Invalid License Host
- SSO redirection not occurring with custom port
- Users not able to control their own notifications
- AD accounts are getting automatically approved on mistake
- An internal error has occurred while processing your request SSO login issue
- Generate Logs is empty
- SSO SAML Blank Page error
- Solr crash
- Encryption partially active
- Bypass the email attribute for an AD user
- Custom SSO message
- Unable to generate oAuth token
- Production backup strategy
- Cannot login to FileCloud User Interface
- SSO white space causes errors
- Login with 2FA timing out
- SSO API Group Sync Timer
- PHP info on FileCloud installation page
- How to classify a large file
- SPLA License expire each 30 days
- Managed storage issue
- Set FileCloud URL via CMD - Linux
- Set FileCloud URL via CMD
- Can't add a network share
- Hide EXTERNALS group to end users
- Allow or Block Network Access Popup
- Migrate FileCloud container
- Resolving CLFC-04203 Unauthorized Site Host Error in FileCloud
- Web Edit with Collabora
- Web Edit using Microsoft Office Online Cloud
- Unable to Create LAN Folder – “Path exists, but is not writable” on Windows (v23.241)
- Can't Configure the Content Search
- Users cannot login because they are not receiving 2FA codes in email.
- How are license seats used by different FileCloud accounts?
- Unable to open any PDF files
- 2FA reset option is missing
- SAML Login Failure Issue After Upgrade to 23.253.2 (RSA1_5 Encryption Incompatibility)
- Folders in FileCloud web UI load very slowly
- Blank page after SSO login
- Unable to upload files with no extension
- FileCloud SSO Stuck After Redirect with Microsoft 365 GCC High (Entra ID)
- SSO Error after redirection to Idp
- 2FA emails with empty code
- 2FA login issue in Admin Portal
- Temporary storage issue in Windows
- SSO Login returns blank page, with "License check failed" error
- FileCloud AD Group Sync: Users Not Removed, Duplicate Groups Created, and “Everyone” Group Behavior Explained
- Error in Superadmin portal
- Unable to Access Admin Portal After All Admin Accounts Disabled
- Cannot make secondary AD configuration work when authenticating with multiple AD
- Files showing size as 0B
- FileCloud Admin Portal Inaccessible Due to Firewall Restrictions
- New Office files creation with Collabora
- Multiple emails for 2FA requests
- Slowness during peak hours
- Active Directory User Import Window Does Not Open from Users Section After Upgrading to FileCloud Server 23.261
- Active Directory Integration Fails with "Cannot Process Request" Due to Missing OpenLDAP Configuration
- Security vulnerabilities
- How to View a Consolidated List of Users Assigned to a Policy
- MS Office online server integration issue
- External User Unable to Log In Due to Azure AD SSO Redirect
- Cannot access the FileCloud User interface
- FileCloud Search Not Working After Enabling Solr Basic Authentication
- AD user is not imported in FileCloud
Users/Groups
- Does FileCloud restrict the number of devices, such as laptops, tablets, or smartphones, a single user can use to log in at the same time?
- Promoted Admin Unable to Reset Main Admin TOTP
- Removal of Promoted Admin Role Blocking Admin Portal Access
- Manual Creation of a New User Account
- Unable to add an external user to the Share
- Why can’t user accounts be manually locked from the Admin Portal using the **Account Locked** option?
- Tenant SSO login redirecting to a different Idp URL
- AD group import issue
- No Promoted Admin User can login to the Admin Portal
- Imported Incorrect User from Active Directory (AD)
- Account locked CLFC-00035
- Email ID already in use when adding a new user
- Error when importing AD groups and users
- How to Allow Creating Users with the same Username, but with different domains
- Reset default admin credentials for a FileCloud Online / FileCloud GovCloud instance.
- Changing Usernames to Reflect AD name change
- A promoted admin user is unable to login to the Admin Portal
- Admin password reset not working from Linux Terminal
- Assign a user property on user created based on their email domain
- How to access the simplesaml admin
- AD Group doesn't Sync
- External user can't login
- Users get disconnected after entering credentials
- Air-Gapped Environment
- Active Directory (AD) users unable to login to Filecloud
- Wrong Password when signing into Mobile app
- Invalid Email for External Accounts error
- Change an existing FileCloud user's username
- Cannot login to admin portal
- Some Active Directory users are not able to log in
- Issue with mail attribute being removed in AD
- Logged out of the FileCloud User Interface
- The "Reset 2FA Settings" is missing from the Manage Policy page
- Account Locked checkbox
- Admin User Update Fails Due to Invalid passwordexpirationdate Format
- How to create an external account when a new email is added to a share?
- Can't import some AD members
- Users are not being created with an error "undefine error"
- User logged out just after logging in
- Unable to create users
- Error during Promoted Admin login
Misc
- Unable to add workflows in the User Portal
- Alert Maximum execution time of 60 seconds exceeded
- CLFC-00067 Error for Admin Approval Required Workflow
- Libre Office with Document Convertor is Not Running in FileCloud version 23.261.1
- Viewing Team Folder Size and Storage Usage
- Expand available color options for color tagging metadata.
- API authentication error due to SSL verification failure
- Audit Log entry no longer showing in Audit tab in Admin Portal
- Restrict Access to Admin Portal based on IP address
- Metadata not Downloading with error
- API Session Expiry
- Useful APIs for Multi-tenant Platform
- Filecloud Desktop Audit entry not showing in the exported Audit csv file from Admin Portal
- Admin Workflow to move unmodified file within n number of days
- Workflow not running upon file upload
- API Failing on Large Upload
- Workflow across multiple folders
- Workflow doesn't work after user was deleted
- Default custom-report preview limit (30 Rows)
- API request action codes
- Hidden automation workflow
- Ignore some audit logs
- Workflow not working
- Unable to use API for External User account
- Reports with custom start value not showing up
- Workflow to lock an account after 180 days
- Online Customer Audit and Database Backups
- WOPI preview of new files fails
- Report generation takes time
- Report generation taking time
- FileCloud Public Endpoint Caching and Unauthenticated XML Response Guidance
- Install Check error
- API Share Creation Fails When Password Contains Leading Zero
- Notification Override Not Working for “Add New User to Share”
- Upgrading MongoDB
- How to upload a new FileCloud license if the new license has a less seats than the number of licensed users in the Admin Portal?
- Getting an error "Invalid Username or Password. Password is Case Sensitive. CLFC-00161"
- Cannot preview CSV file in the Web User Portal
- 2FA API for Admin and User portals
- Web DRM not working and shows an Inactive status
- How to view shares created by users?
- FileCloud ICAP Antivirus Rejected Due to REQMOD/RESPMOD Configuration
- Linking OneDrive Folders to FileCloud
- FileCloud Update Fails Due to High Disk Space Requirement (100GB+)
- Audit logs export issue
- Print Button Not Working – Tooltip / CSP Issue
- Automated Email Notifications Continue After User Email Change Due to Orphaned Automation Workflow
- Backend Storage Migration from S3 to Local Storage Fails Due to Missing MongoDB Authentication Database
- Upgrade Fails on Windows (v23.241.0) Due to Changed Logon Account Password
- Unable to Delete Files in FileCloud Online Due to Trailing Whitespace in MongoDB filename
- Limited External Users Able to Log In to Fileshare Without 2FA Applied, Resulting in 500 Error Code
- SalesForce SSO authentication returns a "SAML authentication failed" error.
- SSL Certificate Renewal in FileCloud On-Prem Environments (Behind Reverese Proxy)
- Unable to upload file to subfolders
- File operations failing after reboot
- Storage reports
- FileCloud Update tool failed
- Unable to delete a file(s)
- Email Sending Failed : SMTP connect failed ()
- Failed to update database to latest schema
- Missing Group in Admin Portal (Groups)
- API call for Team Folder
- How to configure a DLP rule to include FileCloud Desktop
- How to download OVF file for FileCloud installation?
- Workflow to remove all files uploaded in specific number of days except team folder files
User Operations
- Large files are skipped during multi-file downloads from the Web UI.
- Unable to disable user accounts
- Cannot upload empty folders via the User Portal "Upload folders" button.
- Login failure
- Delete file request failed
- Disable My Files For Specific Users
- Session timeout during file upload
- User Shares History
- Unable to open csv files in office online cloud
- Server not found on approval link
- Missing files in managed storage
- Error saving file
- User who is traveling cannot login to User Portal
- Resume file upload to User Interface
- Scratch directory writable failure
- Users cannot upload files to folders with an apostrophe in their name
- Upload failing in web user interface
- Transfer data between Online and On-Premise
- XML error when downloading file from S3 storage type.
- Download from Shared with Me
- Can't upload files to the storage bucket
- Office File Preview Not Working in FileCloud Without WOPI or Document Converter
- Unable to Request a DB Dump – “Already One in Progress” Error During Backup
- Set Media Sync to Network Share folder
- Mass files upload to FileCloud Online
- Unable to download a large network share folder
- Large files download using Web browser
- Automatic deletion of expired shares
- Missing file in the downloaded zip
Software Update
- Message Queue issue on Windows Server 2016
- Need to upgrade from version 23.241 to 23.242 on Windows without updating to the latest available version.
- Invalid License Host after upgrade
- Fatal Error on Runtime alert after upgrade to 23.242
- Xampp folder showing a running process when using update tool
- Encryption Key Being Rejected After Upgrade to 23.241
- Fall back procedure for the FileCloud upgrade
- Getting an error when running the Linux upgrade script.
- Filecloudcp command upgrades or package installation not working
- Unable to login to superadmin after the upgrade
- HTTP Error After Upgrade
- SSO login issue after FileCloud upgrade
- Solr not working after FileCloud 23.x upgrade
- File Download is blocked due to Modsec CRS rules in FileCloud version 23.242
- Upgrade getting License Valid Check Failed
- Throwing HTTP 500 ERROR After an upgrade for a Multi-Tenant Site
- Error reading RSA key
- FileCloud package cannot be verified during upgrade process
- FileCloud Server upgrade not processing
- Filecloud upgrade and permission concerns
- FileCloud Server 23.251 Upgrade – “Database Ensure Index Failed” (E11000 Duplicate Key Error on settingkey_index)
- “Database Ensure Index Failed” Due to Duplicate Key in metadata_values Collection (MongoDB E11000)
- httpd.conf Changes After Upgrading FileCloud on Windows (23.253.2 → 23.253.3)
- RHEL 9 installation or upgrade failing
- Database Schema Update Failed after an upgrade to version 23.261.x
- FileCloud Update tool fails on HA
Customization
- Disabling the new document creation option under the "Add Files and Folders" menu in the User Portal.
- Hide the FileCloud Desktop Edit App Button from the User Portal
- Forgot password option is missing from the User Portal login screen
- Cannot preview a file that was publicly shared with view-only permissions.
- Customize URL for "Help and Support" link in the User Portal
- Labels and Logos issue in FileCloud 23.261.0