A grounded, empowering manual the hospitality industry can’t survive without. If you think back to your early education, you can probably remember that one teacher everyone seemed to have, the one you had, your older sibling had, and maybe even your parents had decades earlier. They made a lasting impression on you, and you made one on them. You might run into them years later and find they still remember your name, your family, and the things you cared about. But we rarely build relationships like that with our restaurant workers, guest services employees, or hotel housekeepers. Why? It’s… Read more: Worth at Work by Kat Nisson and Randy Haveson