A Sad Coda to "Kitchen Happiness", brought to you by Anchor Hocking
Longtime readers may remember how happy I was to finally find a set of nesting glass bowls with lids, by Anchor Hocking.
It has been a sad week for my experience with this company. The lids - despite being warrantied for 5 years as microwave safe - warped and cracked. I wrote the company, who told me the lids were not made by Anchor Hocking, were not included in the warranty, and included a list of special care instructions such as don't seal the lid before using in the microwave. You know me, then you know I kept the warrany information. Further, one of the sets was sitting, still sealed, in the attic as back up. I checked all of this material.
None of this was in the Care & Use Instructions!!! (Can you tell I'm pissed off by this?)
Not that lids weren't made by Anchor Hocking, not that lid use required special care as specified in the email[1], and most certainly not that the lids weren't covered by the 5 year warranty. I informed the company of this and required they fulfil their warranty; we'll see what happens. After the first email I don't have much hope that this will be resolved easily but my strength is the strength of 10 because I have the right on my side.
[1] The C&UI said only the following (emphases as in orginal) "PLASTIC FOOD STORAGE COVERS are designed for microwave ovens. Not intended for conventional oven, stovetop, broiler or toaster oven use. Freezer, refrigerator & top rack dishwasher safe."
ETA, 20 April: the lids arrived, all 4 sets of them. Since Anchor Hocking is a lying liar that lies and tries to welch on its warranty when it comes to lids, I will be treating them as not microwave safe.
It has been a sad week for my experience with this company. The lids - despite being warrantied for 5 years as microwave safe - warped and cracked. I wrote the company, who told me the lids were not made by Anchor Hocking, were not included in the warranty, and included a list of special care instructions such as don't seal the lid before using in the microwave. You know me, then you know I kept the warrany information. Further, one of the sets was sitting, still sealed, in the attic as back up. I checked all of this material.
None of this was in the Care & Use Instructions!!! (Can you tell I'm pissed off by this?)
Not that lids weren't made by Anchor Hocking, not that lid use required special care as specified in the email[1], and most certainly not that the lids weren't covered by the 5 year warranty. I informed the company of this and required they fulfil their warranty; we'll see what happens. After the first email I don't have much hope that this will be resolved easily but my strength is the strength of 10 because I have the right on my side.
[1] The C&UI said only the following (emphases as in orginal) "PLASTIC FOOD STORAGE COVERS are designed for microwave ovens. Not intended for conventional oven, stovetop, broiler or toaster oven use. Freezer, refrigerator & top rack dishwasher safe."
ETA, 20 April: the lids arrived, all 4 sets of them. Since Anchor Hocking is a lying liar that lies and tries to welch on its warranty when it comes to lids, I will be treating them as not microwave safe.

pissed off
full
worried
confused