Add note about sponsorship cancellation when switching enterprise plan#44342
Closed
slincoln75 wants to merge 1 commit into
Closed
Add note about sponsorship cancellation when switching enterprise plan#44342slincoln75 wants to merge 1 commit into
slincoln75 wants to merge 1 commit into
Conversation
When an organization upgrades or switches their enterprise plan, the existing payment method is not carried forward. This note warns users that active paid subscriptions, including GitHub Sponsors sponsorships, are automatically cancelled if a new payment method is not added before the next billing cycle. Closes github/docs-content#22561 Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
github-actions
Bot
added
the
triage
Contributor
How to review these changes 👓Thank you for your contribution. To review these changes, choose one of the following options: A Hubber will need to deploy your changes internally to review. Table of review linksNote: Please update the URL for your staging server or codespace. The table shows the files in the
Key: fpt: Free, Pro, Team; ghec: GitHub Enterprise Cloud; ghes: GitHub Enterprise Server 🤖 This comment is automatically generated. |
Contributor
There was a problem hiding this comment.
Pull request overview
Adds a warning to the “Upgrading to the GitHub Customer Agreement” documentation to prevent billing surprises (specifically around payment methods not carrying forward and the impact on paid services like GitHub Sponsors).
Changes:
- Adds a new NOTE callout warning that existing payment methods aren’t carried forward when upgrading/switching an enterprise plan.
- Explains that paid subscriptions (including GitHub Sponsors sponsorships) may be canceled if a new payment method isn’t added before the next billing cycle.
- Links readers to billing documentation for managing payment information and GitHub Sponsors billing.
Show a summary per file
| File | Description |
|---|---|
| content/organizations/managing-organization-settings/upgrading-to-the-github-customer-agreement.md | Adds a NOTE callout about payment method carry-forward behavior and potential sponsorship cancellation, with links to billing docs. |
Copilot's findings
- Files reviewed: 1/1 changed files
- Comments generated: 1
| 1. To agree to the {% data variables.product.company_short %} Customer Agreement on behalf of your entity, click **Accept terms**. | ||
|
|
||
| > [!NOTE] | ||
| > When you upgrade or switch your enterprise plan, your existing payment method is not carried forward. If you do not add a new payment method before your next billing cycle, active paid subscriptions—including {% data variables.product.prodname_sponsors %} sponsorships—are automatically cancelled. To avoid disruption, add a payment method immediately after upgrading. For more information, see "[AUTOTITLE](/billing/how-tos/set-up-payment/manage-payment-info)" and "[AUTOTITLE](/billing/concepts/third-party-payments/github-sponsors)." |
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
Add this suggestion to a batch that can be applied as a single commit.This suggestion is invalid because no changes were made to the code.Suggestions cannot be applied while the pull request is closed.Suggestions cannot be applied while viewing a subset of changes.Only one suggestion per line can be applied in a batch.Add this suggestion to a batch that can be applied as a single commit.Applying suggestions on deleted lines is not supported.You must change the existing code in this line in order to create a valid suggestion.Outdated suggestions cannot be applied.This suggestion has been applied or marked resolved.Suggestions cannot be applied from pending reviews.Suggestions cannot be applied on multi-line comments.Suggestions cannot be applied while the pull request is queued to merge.Suggestion cannot be applied right now. Please check back later.
Summary
Adds a note to the Upgrading to the GitHub Customer Agreement page warning that existing payment methods are not carried forward when switching enterprise plans, and that active sponsorships will be cancelled if a new payment method is not added.
Why
This addresses repeated incidents where organizations lost active GitHub Sponsors sponsorships after upgrading their enterprise plan without realizing their payment method would not carry over.
Closes github/docs-content#22561