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Bilingual IT Support for
Your Japan Operations

Whether you are setting up a new Japan office or managing existing IT from overseas, eSolia is your on-the-ground team in Tokyo. We handle helpdesk, infrastructure, on-site engineering, office moves, vendor negotiations, and project management — all in English and Japanese. Since 1999, we have helped international companies bridge the gap between global headquarters and Japan, navigating local vendors, regulations, and business culture so you don't have to.

Services & Solutions Our Track Record

Our Partners

Microsoft 365 Copilot logoSoftbank IT-EX logoForesoft DBFlex logoFortinet logoAmazon Web Services logoHP logoDell logoMS Surface logoWatchguard logoAdobe Logo

Certifications

Microsoft 365 Copilot logoCompTIA logoeSolia logo Fortinet logoIPA IT Passport logoJoho Gakushu logoIDEO U logo

Services & Solutions

Your Challenges are our Service Mandates

eSolia provides a full range of IT services based in Tokyo, supporting your Japan business success.

  • Project Management
  • Information Security
  • Helpdesk
  • Procurement and Inventory Processing
  • IT Consulting
  • Web Development and Localization
  • Reliable PaaS Cloud Database PROdb
  • Periodic — DNS & Email Security
  • Remote and Onsite IT Support
  • Courier — Secure File Sharing
  • Pulse — Security & Compliance
  • IT Asset Management
Explore Services
Image showing the silhouettes of a group of people at a mountain summit with the sun low in the sky, by Javier Allegue Barros via Unsplash

Our Track Record

A Trusted Team for Japan Project Success

Because we have served a variety of blue-chip foreign and Japanese organizations in Japan for approaching 26 years, we have the experience to understand your needs and a real track record for delivering success for Japan projects. eSolia is itself a multi-cultural, multi-language organization, and we have the confidence to find solutions for all your system and process challenges.

Pros per Account
2
Management Team Experience
100+ years
Tickets Resolved Annually
3,000+
Hours Booked over 5 Years
60,000+

Our Work

Recent Project Success

We work with the HQ IT departments of our clients, to ensure project success, coordinating with local vendors in Japanese, and explaining to HQ IT management in English. Here are a couple recent achievements.

See all our projects

Medical Device Maker

Execute the IT scope of an office relocation under a compressed schedule, covering LAN, rack, circuits, equipment move, and desk setup, with phased decommissioning of the legacy site.

  • Multi-vendor coordination across carriers, cabling, logistics, AV, and MFP over a six-month timeline
  • Phased equipment move via warehouse staging, enabling temporary workspace before full infrastructure readiness
  • Structured cabling, rack mount, and wireless AP installation with port-level continuity and connectivity testing
  • New-site circuit installation and cutover (Internet, WAN/VPN, telephony, FAX)
  • Large-format monitor and MFP setup including uniFLOW and FAX forwarding configuration
  • Legacy site decommissioning, including rack disposal and removal of all carrier services

Asset Management Firm

Execute the IT scope of an office relocation to a new-build site, covering LAN, racks, circuits, equipment move, and workstation setup, coordinated over 8 months across three carriers to a fixed go-live date.

  • Weekly IT meetings, construction-meeting participation, and bilingual coordination with carriers, cabling, AV, and design vendors
  • Site surveys and circuit installation with three carriers, including telephony and FAX migration
  • Structured cabling, rack mounting, and AP installation across desks, meeting rooms, town hall, phone booths, and signage
  • Pre-cabling to navigate physical constraints (AV control panels routed through ceiling and partitions)
  • Network equipment relocation (switches, routers, UPS, APs) with serial-number tracking, plus existing-equipment move
  • Workstation peripheral setup and final pre-go-live readiness checks

Asset Management Firm

Migrate from legacy MDM environment to Microsoft 365 Intune integrated with Apple Business Manager, implementing zero-touch deployment and conditional access policies to strengthen mobile device security posture.

  • Automated device enrollment via zero-touch deployment
  • Remote wipe capability for lost or stolen devices
  • Conditional access policies ensuring only security-compliant devices can access corporate resources
  • Coordinated scheduling and timely migration with minimal business disruption

Why eSolia

What are the reasons to choose eSolia?

Client requirements are our first in our minds as we deliver our services. We use a range of tools and techniques to accommodate your directives, standards and mandate, in the most flexible manner possible. Please get in touch for a discussion, and we will be happy to provide a proposal and quote for your consideration.

Secure & Private
We follow ISO 27001 and other standards to prioritize information security and privacy in all our services, practices and developed systems, ensuring that your data is protected at all times.
Proven Track Record
We have a proven track record of success in delivering IT solutions to clients in Japan for over a quarter century since 1999, with a steadfast focus on quality and customer satisfaction.
Service Value
We are not a temp staff company, and our value is achieved because we strive as a team on behalf of our clients, responsibly performing the services consigned to us.
Tools & Techniques
Experience has driven us to build purpose-built platform tools: Periodic for DNS and email security monitoring, Pulse for compliance tracking across M365 and ISO 27001, Courier for secure file sharing, and PROdb for operational databases — alongside work instructions, templates, and structured learning.
Expertise
Our team comprises multilingual certified professionals possessing real-world experience in a wide range of IT disciplines.
Professionalism
We are committed to professionalism in all our work, ensuring that we maintain the highest standards of conduct and ethics. Our members pledge to honor security and confidentiality, protect privacy, share knowledge, listen and learn actively, and improve iteratively.

Testimonials

What our clients say

We are fortunate to have received positive feedback (and repeat business!) from our clients. Here's what they have to say:

Blog

Latest IT Tips

Practical IT tips and insights from eSolia's engineering team.

Reflecting on the True Value of IT Professionals at the Heart of Tokyo Station
Other

Reflecting on the True Value of IT Professionals at the Heart of Tokyo Station

What is the true value of IT project managers? Using Tokyo Station as a metaphor, this article explores how IT professionals coordinate, decide, and connect people—leveraging data and AI to move projects forward.

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Let’s share your data using OneDrive!
Microsoft-365

Let’s share your data using OneDrive!

This article clearly explains how to securely and easily share files using Microsoft 365 OneDrive.

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Introducing Acrobat Standard features for use in administrative departments
Other

Introducing Acrobat Standard features for use in administrative departments

From differences with Acrobat Reader to useful features and comparison with Acrobat Pro

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View all posts →

Hire eSolia

Ready to Succeed in Japan?

If you want to explore further, the next steps are:

1 Contact Us
We will discuss your needs and how we can help.
2 Proposal
We will prepare a proposal and estimate for your consideration.
3 Agreement
We will finalize the agreement and get started.
4 Kickoff
We will start working together to achieve your goals.
Get Started!

Your next Japan IT partner