Wikipedia

PROFECO

The Procuraduría Federal del Consumidor (PROFECO; Federal Consumer Protection Agency) is an agency of the Mexican government headed by the federal consumer attorney. Mexico became the second Latin American country to enact a federal consumer protection law on February 5, 1976, and later became the first to establish a dedicated consumer protection agency.[1] By 1982, the agency had 32 offices, one in each federative entity of Mexico. PROFECO now has 51 offices nationwide, and its main headquarters are in Mexico City.[1] The most recent reform to the federal law was signed by President Enrique Peña Nieto in early 2018.[2]

Federal Consumer Protection Agency
Procuraduría Federal del Consumidor
Logo of PROFECO
Official logo
Map
PROFECO Offices in Mexico City
Offices in Mexico City
Agency overview
FormedFebruary 5, 1976; 50 years ago (1976-02-05)
JurisdictionFederal government of Mexico
HeadquartersAvenida José Vasconcelos 208, Colonia Condesa, Cuauhtémoc, 06140 Mexico City, Mexico
19°24′48.6″N 99°10′49.9″W / 19.413500°N 99.180528°W / 19.413500; -99.180528
Websitewww.gob.mx/profeco

PROFECO works with organizations such as the U.S. Consumer Product Safety Commission and Health Canada to help ensure that imported products are safe for consumers.[3] In February 2018, representatives of the three agencies met in the United States to sign a memorandum of understanding (MOU). Through this agreement, the three countries committed to improving the safety and quality of imported products for consumers in North and South America.[4] PROFECO was represented at the meeting by attorney Rogelio Cerda Pérez, who had served as federal consumer attorney since August 2017.[5]

PROFECO's previous logo

Objectives

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[6][7]

  • Protect consumers against abuses or fraud by companies operating in Mexico.
  • Provide information to help consumers make good decisions when they need to buy products.
  • Inform the community about their rights and obligations as consumers.
  • Create and put in practice new methods to provide prompt attention for consumer complaints.

Programs

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  • The Good Weekend (El Buen Fin): a shopping weekend intended to stimulate the economy by encouraging consumption[8]
  • Who is Who on the Prices (Quien es Quien en los Precios (QQP)): PROFECO collects information about prices of products that consumers buy regularly. They make a list comparing the prices of these products at different stores, and share this information with the consumers to help them decide where is the best place to buy.[9]
  • Consumer magazine: PROFECO has published this monthly magazine for more than 40 years.[10] In this magazine consumers will find a wide variety of information about daily life, like comparison of products, recipes, studies and alerts.[11]

Current Commissioners

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[12]

Name Position Sworn in
César Iván Escalante Ruiz Federal consumer procurator October 2024
Raymundo Rodríguez Diego Verification Deputy Attorney April 2017
Pedro Fernando Flamand Gutiérrez General Coordinator of Administration --
Omar Cervantes Rodríguez General Director of Social Communication October 2017
Rafael Ochoa Morales Legal Deputy Attorney March 2016
María de los Ángeles Jasso Cisneros Deputy Attorney General September 2017
Héctor Alejandro Gutiérrez Ordaz General Director of Planning and Evaluation November 2015
Carlos de Jesús Ponce Beltrán Deputy Attorney for Telecommunications September 2015
Juan Carlos Estefan Mafud General Coordinator of Education and Dissemination November 2017
Humberto Lepe Lepe General Director of Delegations August 2017

See also

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References

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  1. 1 2 "Procuraduría Federal del Consumidor | Gobierno | gob.mx". www.gob.mx (in Spanish). Retrieved 2018-10-19.
  2. ↑ "DECRETO por el que se reforman y adicionan diversas disposiciones de la Ley Federal de Protección al Consumidor". 2018-11-01.
  3. ↑ "Gale - Product Login". link.galegroup.com. Retrieved 2018-10-22.
  4. ↑ Commission, U.S. Consumer Product Safety. "North America Product Safety Regulators Agree to Increase Cooperation on Consumer Product Safety; Trilateral MOU Signed at Annual Meeting of Multi-Stakeholder Association". www.prnewswire.com (Press release). Retrieved 2018-10-23. Profeco Contact: 1 877 209 2681
  5. ↑ "Ex delegado del PRI en Puebla es nombrado nuevo titular de la PROFECO" (in Spanish). Retrieved 2018-10-23.
  6. ↑ DGI. "Procuraduría Federal del Consumidor". www.profeco.gob.mx. Retrieved 2018-11-05.
  7. ↑ "¿Qué hacemos?". Procuraduría Federal del Consumidor (in Spanish). Retrieved 2018-11-05.
  8. ↑ "El Buen Fin 2018". www.elbuenfin.org. Retrieved 2018-10-24.
  9. ↑ "Quién es Quién en los Precios". Procuraduría Federal del Consumidor (in Spanish). Retrieved 2018-10-24.
  10. ↑ Consumidor, Procuraduría Federal del. "Revista del Consumidor". gob.mx (in Spanish). Retrieved 2018-11-07.
  11. ↑ "Revista del Consumidor septiembre 2018". Issuu. Retrieved 2018-10-24.
  12. ↑ "Procuraduría Federal del Consumidor | Gobierno | profecogobmx.com/". www.profecogobmx.com (in Spanish). Retrieved 2018-10-24.
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