Steve Brian

Today’s keynote from Alexander Wallner at the #Agentforce World Tour Düsseldorf is a must-watch. A bold vision for how humans and AI agents will drive the next era of productivity and customer💡 Major milestone for Europe: STACKIT - Robin Hermann and Salesforce announced a new partnership to deliver secure, sovereign cloud options for AI and data across the European market. 🤝 Another highlig EGGER Group - showcased how Salesforce Agents already boost productivity, automate processes, and meaningfully support employees in their daily work. The Agentic Enterprise is becoming reality. 🚀 #Agentforce #Salesforce #STACKIT #AI #CustomerSuccess #Innovation #Agentforce #Salesforce #FutureOfWork

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Closing the deal is just the warm-up. The real selling happens in the gap between the signature and the first renewal. Many SaaS providers still treat Customer Success as a reactive support function. High-end help desks. That’s a mistake. In a world of subscription fatigue, your CS team is actually your most effective sales engine. They own the 90-Day Churn Cliff. They see the white space for expansion before the account executive even picks up the phone. If they aren't mapping the buyer journey post-sale, you’re just renting customers. You aren't owning the market. Real growth comes from the silence between the big announcements. It comes from the teams making sure the software actually solves the problem it was bought for. Just putting this out there 😂 #SaaS #CustomerSuccess #BusinessGrowth #BeBetter

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𝗕𝗶𝗴 𝗻𝗲𝘄𝘀! 🚀 Mission Andromeda has landed, kicking off Gong's new product launch cadence. This launch brings powerful new capabilities to help revenue teams move faster and execute with confidence, including: ✨ Gong Enable — AI role-plays to help reps practice real moments before they happen live ✨ Gong Assistant — always-on conversational guidance for everyday workflows ✨ Account Boards — unified view of all accounts to align AE + CS ✨ Account Console – deep dive view of a single account ✨ Gong MCP Support — integrated AI across your tech stack Proud to be part of a team building the #1 revenue AI OS,  and excited to help our customers put these to work Learn more: https://lnkd.in/gymbkMz2

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𝗘𝗻𝗮𝗯𝗹𝗲𝗺𝗲𝗻𝘁 𝗵𝗮𝘀 𝗮𝗻 𝗶𝗱𝗲𝗻𝘁𝗶𝘁𝘆 𝗽𝗿𝗼𝗯𝗹𝗲𝗺. We’re expected to drive faster ramp, higher productivity, and measurable revenue impact — using systems built for content delivery. That’s why Gong’s Mission Andromeda — and the launch of Gong Enable — is different. Gong Missions is our new product launch cadence, designed to help customers better understand, adopt, and prepare for new capabilities. Andromeda is the first. More than a release, it signals a shift in how revenue work gets redesigned. 𝗙𝗼𝗿 𝗼𝘂𝗿 𝗲𝗻𝗮𝗯𝗹𝗲𝗺𝗲𝗻𝘁 𝘁𝗲𝗮𝗺, 𝘁𝗵𝗮𝘁’𝘀 𝗺𝗲𝗮𝗻𝘁 𝗮 𝗵𝗮𝗿𝗱 𝗿𝗲𝘀𝗲𝘁: Stop building programs around what we think reps need. Start building around what actually happens in customer conversations. With Gong Enable, enablement runs inside the revenue system: 𝗗𝗲𝘁𝗲𝗰𝘁 skill gaps in real calls. 𝗣𝗿𝗲𝘀𝗰𝗿𝗶𝗯𝗲 targeted coaching. 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲 the behaviors that matter. 𝗩𝗮𝗹𝗶𝗱𝗮𝘁𝗲 impact against pipeline and win rates. A continuous loop of Detect → Prescribe → Practice → Validate. This wasn’t a philosophy switch we simply turned on. It required rethinking enablement from program builder to performance architect. The goal isn’t more training. It’s repeatable revenue performance. That’s the identity shift. #Enablement #RevenueLeadership #SalesEnablement #RevenueAI

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A  40% increase in pipeline and a 20% lift in rep productivity don’t happen by accident. For Robert Gatto, Chief Revenue Officer at Paysafe, these results reflect a broader transformation in how their sales organisation prioritises opportunities, engages buyers, and builds a more modern, insight-driven revenue engine. By leaning into LinkedIn Sales Navigator as a core part of their go-to-market strategy, the Paysafe team has been able to work smarter across complex buying groups, focus on the right accounts, and drive more meaningful conversations with the people who matter most. The impact speaks for itself: 40% year-over-year pipeline growth 20% increase in sales rep productivity Stronger prioritisation of opportunities and more efficient workflows More strategic, insight-led engagement across their sales motion Watch Robert’s full conversation with LinkedIn’s Salwa Amar سلوى عمار  to hear how Paysafe is building a more efficient and scalable sales engine powered by Sales Navigator: https://lnkd.in/dRYdV9sD 

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Had a fantastic meeting with the Salesforce team in Munich today, alongside my colleagues Alexandra von Wilcken and Konrad Hoffmann. A big thank you to Peter Brehm for organizing such a great event, and to Demen Selcan and Sebastian Schickhoff for their insightful presentations. Here are my 3 key takeaways: ➡️ Agentic AI is reshaping the way we approach digital transformation in pharma, enhancing communication between agents and streamlining workflows. ➡️ The Salesforce Life Sciences Cloud has immense potential to drive value by integrating multiple platforms, providing end-to-end solutions for pharma companies. ➡️ Focusing on business impact over just CRM functionality is key — it's all about understanding the customer journey and delivering real, measurable outcomes. Looking forward to applying these insights and continuing the conversation with the Salesforce team ! #Salesforce #LifeSciences #AI #Pharma #DigitalTransformation #Innovation

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🤝 Pumped to officially share our Consensus partnership with Gong 💨 Sales teams want to move fast. Presales teams need consistency and control. Too often, those goals compete. This partnership fixes that. 🕣 We are creating intent and buying signals across synchronous and asynchronous buying motions like never before! 🔗 With Consensus + Gong, reps can build and send personalized, presales-approved demos directly inside Gong—and everyone gets visibility into what buyers actually engage with. 🚦Less friction. Better signal. Stronger follow-up. 🙌 This is what a modern revenue workflow should look like. Excited for what this unlocks for our teams and our customers. Huge thanks to Patrick Burke and the whole Gong team for their collaboration, imagination and a genuine desire to deliver the revenue engine of the future. I’m delighted Let’s go Deirdre Sweeney

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For Dal Sidhu, Head of Global Sales Compensation at Zoom, the difference is simple: Xactly listens. By taking the time to truly understand his team’s challenges, Xactly puts the customer first and delivers innovative technology to solve real problems. And when it comes to what’s next? Dal is especially excited about what Xactly will do with AI. http://spklr.io/6048D4rdq

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New episode out now. I sat down with Kathrin Pantenburg, founder of Kohort Partners and formerly known as #SalesforceKat, to talk about her journey from a business degree in Germany to becoming one of the most recognised recruiters in the Salesforce ecosystem — and her recent pivot into executive search. We cover the reality of starting a recruitment business during lockdown, how the Salesforce market correction forced a rethink, the difference between contingent and retained search in #recruitment, and what CIOs and CTOs actually care about when it comes to hiring. Kathrin also shares how she built her personal brand, her network, and a sustainable business from scratch. Whether you work in Salesforce, tech recruitment, or you're thinking about going out on your own — this one is worth your time. Watch the full episode — link in comments.

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Not all deals are equal. And reps shouldn’t treat them as if they are. With SugarCRM, sales teams know exactly which accounts to prioritize, what move to make next, and how to scale success across the team. This isn’t about working harder—it’s about working smarter: ✅ 40% more efficient ✅ 44% growth in annual sales ✅ 61% more deals won 📲 Check out the 4 ways B2B teams are growing sales in this quick swipe-through

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The topic of moving away from seat based pricing to consumption based has been a hot one for a while. It's not going way. if you're facing pressure on this front or even just want to move ahead of the curve join us and RevOps Co-op for a discussion with folks who have walked this path.

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Scaling Customer Success: What Each Role in Your CS Org Needs to Win As SaaS companies mature, Customer Success teams evolve from reactive support into revenue-generating machines. But this transformation requires more than great CSMs—it demands...

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AI in sales isn’t just hype anymore — it’s driving real results. From smarter targeting to more accurate forecasts, AI is helping sales teams focus on what matters most: building stronger customer relationships. Check out SugarCRM’s blog on how AI is reshaping the sales process👇

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AI in sales isn’t just hype anymore — it’s driving real results. From smarter targeting to more accurate forecasts, AI is helping sales teams focus on what matters most: building stronger customer relationships. Check out SugarCRM’s blog on how AI is reshaping the sales process👇

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AI CSMs are redefining customer success, and the data proves it. We analyzed over 2.2 million minutes of Gong, Chorus, and Zoom recordings to uncover what really happens in customer success conversations. The findings are eye-opening: 📈 68% of meetings: CSMs said “Let me get back to you,” hurting trust and slowing decisions. 📈 1:1 conversations: 2.2x more impactful than group presentations. 📈 Executive no-shows: derail strategic depth and delay outcomes. 📈 Stories and examples: often as persuasive as customer-specific data in driving upsells. 📈 Messaging lag: CSMs still used outdated content two months after leadership updates. The takeaway? 👉 AI CSMs can fill these gaps instantly, querying across systems in real time, adapting to new messaging immediately, and scaling personalized engagement to every stakeholder. Imagine deploying 25,000 AI CSMs across 2,500 accounts, each dedicated to an individual contributor, executive, or decision-maker. That’s not science fiction. It’s happening now. The message is clear: 🗣️ Customer success isn’t just about managing accounts; it’s about trust, immediacy, and transformation. 🗣️ AI CSMs aren’t replacing humans; they’re amplifying them, ensuring every customer gets the right answer, at the right time, with the right context. Read the full analysis here: https://lnkd.in/gBbWyyfb #AI #artificialintelligence #automation #customersuccess #digitalcustomersuccess #AIagents #agenticAI

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