About me
I am part of the GITAM University Expereince team, working with Zendesk to improve student support experiences. I enjoy exploring support processes, technology, and ways to make issue resolution more efficient. I am driven by learning, collaboration, and creating better user experiences.
Where I am
Visakhapatnam,India
Products I use most
Agent Workspace
My strengths and expertise
Helpdesk operations and ticket management Issue tracking and resolution workflows Customer/student support experience improvement Process documentation and continuous improvement Learning and exploring Zendesk capabilities
Signature
Dhanush Panchaparwala | University Experience analyst | Zendesk Helpdesk User | Passionate about improving support experiences and learning new solutions|
