Codeberg/Contributing
Codeberg/Contributing
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[Project] User support #28

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opened 2023-08-24 21:42:32 +02:00 by fnetX · 6 comments
fnetX commented 2023-08-24 21:42:32 +02:00
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About the project

We are currently working on a ticketing system to streamline our response to requests. While the technical work is underway, we still need people to actually take care of this.

At this point, we'll likely restrict access to real user data to people we trust, likely Codeberg e.V. members. If you are still interested to build the team, please comment nevertheless. We'll find a solution.

State

Running

List the people who joined the team.

@crapStone - Team Lead

Tasks

  • discuss workflows
  • decide for procedures and requirements (e.g. In which cases do we allow to reset 2-factor protection on request?)
  • help in configuring the ticketing software
  • respond to user requests

Which references are already available for the project?

Tracking the technical state of the ticketing software: https://codeberg.org/Codeberg-e.V./Ticketing/

Looking for …

  • Teamleads / Maintainers (taking responsibility)
  • Co-Maintainers (sharing responsibility)
  • Software developers
  • System administrators
  • Writers
  • Designers
  • Public Relation / Communication experts
  • Input and suggestions
  • Testing and Feedback

Details

No response

Issue thread meta

  • … discuss the project idea and give general input
  • … discuss technical details about the project
  • … commit yourself to be part of the project (becoming a maintainer etc)
  • … suggest approaches to the project (e.g. creating a repository, chat etc)
### About the project We are currently working on a ticketing system to streamline our response to requests. While the technical work is underway, we still need people to actually take care of this. **At this point, we'll likely restrict access to real user data to people we trust**, likely Codeberg e.V. members. If you are still interested to build the team, please comment nevertheless. We'll find a solution. ### State Running ### List the people who joined the team. @crapStone - Team Lead ### Tasks - [ ] discuss workflows - [ ] decide for procedures and requirements (e.g. In which cases do we allow to reset 2-factor protection on request?) - [ ] help in configuring the ticketing software - [x] respond to user requests ### Which references are already available for the project? Tracking the technical state of the ticketing software: https://codeberg.org/Codeberg-e.V./Ticketing/ ### Looking for … - [ ] Teamleads / Maintainers (taking responsibility) - [ ] Co-Maintainers (sharing responsibility) - [ ] Software developers - [ ] System administrators - [ ] Writers - [ ] Designers - [x] Public Relation / Communication experts - [ ] Input and suggestions - [ ] Testing and Feedback ### Details _No response_ ### Issue thread meta - [x] … discuss the project idea and give general input - [x] … discuss technical details about the project - [x] … commit yourself to be part of the project (becoming a maintainer etc) - [x] … suggest approaches to the project (e.g. creating a repository, chat etc)
fnetX added the
Priority
High
 label 2023-08-24 21:48:38 +02:00
crapStone commented 2023-10-10 21:28:40 +02:00
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I would like to apply as a team lead

I would like to apply as a team lead
aikoo7 commented 2023-12-02 15:11:26 +01:00
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I would like to apply as Co-Maintainers or software developer.

I would like to apply as Co-Maintainers or software developer.
crapStone was assigned by fnetX 2024-01-30 16:03:11 +01:00
H4K1 commented 2024-03-09 15:50:10 +01:00
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I can help with this

I can help with this
ahab commented 2024-03-24 12:18:52 +01:00
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I also believe that I can help here. I have some experience in end user support ;)
can also do some administration

I also believe that I can help here. I have some experience in end user support ;) can also do some administration
ahab commented 2024-04-03 12:47:09 +02:00
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Ok, some questions:

  • What kind of ticket system is being worked on?
  • Does it also handle mail requests?
  • I assume that everyone is allowed to submit requests (not just (paying) members)?
  • Will they be answered according to best effort?

Based on painful experience, my suggestion: Reset the password (also 2FA) only to a confirmed e-mail address, otherwise not.

Ok, some questions: - What kind of ticket system is being worked on? - Does it also handle mail requests? - I assume that everyone is allowed to submit requests (not just (paying) members)? - Will they be answered according to best effort? Based on painful experience, my suggestion: Reset the password (also 2FA) only to a confirmed e-mail address, otherwise not.
crapStone commented 2024-04-04 15:35:16 +02:00
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@ahab I'll invite you to our Matrix room

@ahab I'll invite you to our Matrix room
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