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Olivia Shone

VP, Product Marketing

Customer Experience (CX)

Olivia leads marketing for Cisco CX, where she is dedicated to helping Cisco customers and partners get the most from their technology investment. With over 20 years in enterprise software, she has extensive experience bringing AI services and models to market. Her career includes previous leadership roles at Microsoft's Azure AI, Google Cloud, AWS, and startups.

Articles

November 21, 2025

CISCO INSIDER VOICES
Todd Shimizu
Olivia Shone

Celebrating Excellence: Cisco Customer Achievement Awards APJC 2025 Winners Announced!

4 min read

The results are in, and we’re thrilled to announce the winners of the Cisco Customer Achievement Awards: APJC 2025! During Cisco Live 2025 Melbourne, we celebrated the organizations and individuals who have demonstrated exceptional innovation, leadership, and transformative impact across the Asia Pacific, Japan, and Greater China regions. These awards recognize customers who are not […]

November 7, 2025

CISCO CUSTOMER EXPERIENCE

Customer Experience is Ready to Roll at Cisco Live Melbourne

2 min read

Learn all about where to find Cisco Customer Experience integrations at Cisco Live Melbourne 2025.

October 27, 2025

1

CISCO INSIDER VOICES
Todd Shimizu
Olivia Shone

Cisco Customer Achievement Awards: APJC 2025 Finalists

3 min read

Cisco is thrilled to announce the launch of the inaugural Cisco Customer Achievement Awards in the Asia Pacific, Japan, and Greater China (APJC) region! These awards celebrate and honor the remarkable achievements of our customers—organizations that are redefining what’s possible through innovation, collaboration, and digital transformation.