ARC FAQs
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As institutional customers, what admin capabilities are available?
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What content comes with my subscription and how long do I have access to that content?
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I am interested in purchasing new content. How can I do this?
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How do I purchase a single conference paper, journal article, or eBook chapter?
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Whom do I contact if I want AIAA conference proceedings in print?
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Are there export restrictions on the products that I purchase?
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Is there a Grace Period for Subscription Renewals by Institutions?
What content is available on ARC?
Aerospace Research Central (ARC) provides access to AIAA Journals, eBooks, Conference Papers and Standards. It also provides access to the journals published by the American Interplanetary Society, later known as the American Rocket Society (ARS), and the Institute of the Aeronautical Sciences later known as the Institute of the Aerospace Sciences (IAS). ARS and IAS merged in 1963 to form AIAA.
What formats are available?
Journals (as of 2013) and standards are available in full-text HTML formats as well as PDF and PDF plus. Our meeting papers and eBooks are available only in PDF/PDF Plus. See the next question for the difference between PDF and PDF Plus.
What is the difference between PDF and PDF Plus?
PDF Plus contains the same content as the PDF version, but the PDF Plus contains additional reference linking.
I can't access my content. What should I do?
Individual
Individuals need to log into the AIAA sites (www.aiaa.org OR http://arc.aiaa.org/) in order to receive access to purchased content. If you have forgotten your username, password and/or need to verify if you have access to specific content, please contact AIAA’s Customer Service Team at 800.639.2422; 703.264.7500; [email protected].
Institutions
Institutions and their customers receive access to purchased AIAA content via IP address. If you are trying to access content purchased by an institution, please ensure you are within the institution’s IP address range. Institutions also do not always purchase all content available from AIAA. Please contact your institution’s librarian to request additional content. For all other inquiries, please contact [email protected].
What if my institution uses EZproxy?
If your organization uses EZproxy to authenticate users outside of the organizations’ IP range, AIAA suggests the organization change their EZproxy to a trusted proxy. There are a number of benefits of using the trusted proxy to authenticate users:
- Users can access a publisher’s content without having to go through additional registration or login pages.
- Although initial installation of a trusted proxy script is required by the subscribing institution, there is virtually no ongoing technical maintenance needed.
- Platforms can be configured to show the name of the subscribing institution as a web page banner when users are authenticated by the trusted proxy.
- After an initial authentication exchange through the trusted proxy on the subscribing institution’s website, the user accesses content directly from the Literatum website. This results in better performance and offloads network traffic at the subscribing institution website.
AIAA can provide the institution with instructions and sample scripts for trusted proxies. However, if this is not possible, AIAA does provide basic support for EZproxy. For more information, please visit our Librarians Resource Page or contact [email protected].
How can I receive COUNTER usage reports?
ARC allows individuals with administrative privileges to download COUNTER usage stats directly from the site for their institution. To establish an Administrator account for your institution, please send an email to ARC support with your institution’s name, AIAA customer number, first name, last name, email address to be used as the administrator login username and title of the administrator. Please create an AIAA account using the same email here. Once your account has been confirmed by AIAA staff, please download the instruction page and follow the instructions provided.
As institutional customers, what admin capabilities are available?
Institutions will be able to designate administrators to view current subscriptions, enable content suppression, access MARC 21 records, update IP address information, download COUNTER reports, set up Open URL reference linking with branded buttons, and configure a site-wide co-branding message that will be visible to the institution's constituents.
Please send an email to ARC support with your institution’s name, AIAA customer number, first name, last name, email address to be used as the administrator login username and title of the administrator. Please create an AIAA account using the same email as the administrator email here.
Do institutions need to sign a license agreement?
Yes. Institutions that purchase online content from AIAA must agree to AIAA’s License Agreement for Published Materials through AIAA’s Aerospace Research Central (ARC). To download this agreement, please click here. Please send the signed license agreement to David Arthur. All questions about the license agreement should be sent to David Arthur.
What content comes with my subscription and how long do I have access to that content?
Individuals
Member subscribers have access to an online journal as long as they maintain a current subscription to that journal. In addition, members receive access to that journal’s archive as long as their subscription is current. When the current subscription ends, so does access to its archive but members will always have access to the 12 months they purchased (e.g. purchased Journal of Aircraft May through April).
Institutions
Institutions will have perpetual access to purchased, current year content (e.g. Journal of Aircraft published in 2015). All institutional subscriptions are based on the calendar year. Access to any journal or meeting paper archive is available to institutional customers two ways: annual subscription (access begins on 1 January and ends on 31 December) or perpetual access through a one-time purchase. Please contact your local sales representative for pricing.
I am interested in purchasing new content. How can I do this?
See more information on How to order.
How do I purchase a single conference paper, journal article, or eBook chapter?
Individuals
AIAA allows individuals to purchase individual articles, chapters, or papers from our web site. To purchase, click on the article, chapter or paper’s Full-text (where applicable), PDF or PDF Plus link. You will be prompted to add it to your shopping cart. After submitting payment, it is important that you log out and then log back into arc.aiaa.org so that they system can recognize the new purchase. To download the article, chapter, or paper just purchased, log into the site, click on your name at the top of screen and then on the “Articles/Chapters/Papers" page for a list of purchased content and saved favorites.
Institutions
Please contact [email protected] if you are interested in purchasing individual articles, chapters, or papers for your institution.
How do I purchase a print book?
Individuals
You can purchase AIAA books in print format from our web site (arc.aiaa.org) or by contacting AIAA’s Customer Service for print books at [email protected] or 703-661-1595.
Institutions
You can purchase AIAA books in print format by contacting AIAA’s Customer Service for print books at [email protected] or 703-661-1595.
What do the icons and labels mean?
When does my subscription start and end?
Individuals
The subscription begins on the month purchased and is for 12 consecutive months.
Institutions
All subscriptions cover content published 1 January through 31 December. Access is granted through the calendar year only (January – December).
How do I get my paper published?
To be considered for publication, please visit our Author Information Page. Manuscripts must be in English.
How long does the journal article review process take?
It may take anywhere from a few months to a year or more. Length of time is dependent on factors like author revisions, number of articles to edit and/or review, etc. Articles are published online first to ensure the content is available as soon as possible. These “Articles in Advance” are considered published versions of the articles. Once they are assigned to a journal issue, they are moved from Articles in Advance and placed in their journal issue. For more information, please visit our Author Resource Page.
Is there a charge to publish papers in the journals?
Publication charges are voluntary, and nonpayment has no influence on the review process or the time from acceptance to publication. Publication charge payments help defray production costs and keep journal subscription prices low. Publication charges can be downloaded here.
Whom should I contact to make a claim?
Individuals
Please contact AIAA’s Customer Service at 800.639.2422; 703.264.7500; [email protected].
Institutions
Claims for undelivered print issues will be honored for up to four months after the initial mailing date. Thereafter the single-copy price will be charged for replacements. You must send order details and copy of payment details with your claim to [email protected].
When can I expect my print subscription to arrive?
Aerospace America are shipped via U.S. Postal Service. Approximate arrival time from mail date:
Periodicals are deemed delivered upon AIAA submission to any authorized postal service with prepaid postage required for the relevant service class and destination, addressed to the address provided by the subscriber. Upon AIAA satisfying such delivery conditions, subscriber bears the risk of non-receipt caused for any reason and no subscription fees shall be subject to any refund. When AIAA is advised of such failed receipt and is provided with a corrected address if needed, it will resend a replacement copy of the non-received materials (if available) but has no other duty or obligation.
Whom do I contact if I want AIAA conference proceedings in print?
Please contact our partner, Curran Associates, Inc.
57 Morehoose Lane, Red Hook, NY 12571
- Phone: 845.758.0400
- Fax: 845.758.2633
- Email: [email protected]
Are there export restrictions on the products that I purchase?
Yes. You acknowledge and agree that the materials are subject to the U.S. Export Administration Laws and Regulations. Diversion of such materials contrary to U.S. law is prohibited. You agree that none of the materials, nor any direct product therefrom is being or will be acquired for, shipped, transferred, or re-exported, directly or indirectly, to proscribed or embargoed countries or their national, unless authorized by the U.S. government. Proscribed countries are set forth in the U.S. Export Administration Regulations. You agree to comply strictly with all U.S. export laws and assume sole responsibility for obtaining licenses to export or re-export as may be required.
Is there a Grace Period for Subscription Renewals by Institutions?
AIAA provides a two-month grace period (ending the last day of February of the new year) to institutions for subscription renewals to online journals and meeting papers. This is designed to ensure continuous access to purchased content for the customer if payment processing for the new year’s subscription is delayed. PLEASE NOTE: AIAA archive subscription products do NOT have a grace period for payment and access will end on 31 December of every year. Annual archive subscriptions must be purchased before 31 December to ensure uninterrupted service.
Can I cancel my subscription?
Cancellations of prepaid subscriptions cannot be accepted once the subscription year has begun.
What is the Return Policy on software and all electronic documents (e.g. meeting paper proceedings/articles, eBooks, journal articles, e-Standards, etc.)?
ALL SALES ARE FINAL. Software may be exchanged if found to be defective within three months of the purchase date.
Whom do I contact with problems and technical support?
Please contact [email protected] with any questions regarding the ARC website.
What is Crossmark?
It gives scholars the information they need to verify that they are using the most recent and reliable versions of a document. Readers simply click on the CrossMark logos on PDF or HTML documents, and a status box tells them if the document is current or if updates are available. Learn more at http://crossref.org/crossmark/
Visit /page/crossmark for more information about how to submit a Crossmark update to AIAA.
Where can I get additional help on navigating ARC?
Please visit our "How To" Video series to get more information on how to navigate different products on ARC or use features. If you have suggestions for addtional "How To" videos, please send them to [email protected]