Security & privacy at airfocus
At airfocus, we protect your data with industry-leading security structures and practices. Thousands of the world's most innovative companies trust airfocus to keep their data safe.
Why do thousands of companies trust airfocus?
We earn trust from our users by providing industry-leading security standards. airfocus covers the following:
airfocus is ISO 27001:2022 certified
We have a comprehensive Information Security Management System in place which is ISO/IEC 27001:2022 certified and the world's leading standard for information security management. Our physical infrastructure is hosted on highly secure data centers that are also ISO 27001:2022 certified.
Data storage and encryption at rest
With cloud hosting, we are able to offer enhanced performance, reliability, and security. We encrypt data at rest using an industry-standard AES encryption algorithm. All user passwords are hashed with a PBKDF2-based robust hashing algorithm and individual salts per password.
Data encryption in transit
All communication between airfocus servers and the client browser is secured using the industry standard Transport Layer Security (TLS). Only the most relevant and secure level of TLS is accepted by airfocus (currently 1.2). We have an A+ rating in the SSL Labs security report. See this SSL report for more information.
Product security & SAML/SSO
airfocus offers a robust set of in-product data protection and admin controls (admin, editor, contributor, and viewers, as well as workspace permissions). Enterprise admins can securely deploy airfocus to their organizations with Single Sign-On (SSO).
Credit card & payment security
We do not store any credit card information or related personal information on our servers or process payments. All payments are processed through our partner Stripe.
Annual penetration tests
Our infrastructure, web applications, and APIs are penetration tested and certified annually by external independent parties.
Security FAQ
Who carries out the ISO 27001:2022 certification?
The certification is carried out by an independent auditor. You can download our ISO 27001:2022 certificate here.
Do you have dedicated Single Sign-On integrations?
Yes. We have dedicated Single Sign-On integrations available for Microsoft Azure DevOps, Google Cloud, and Okta. Alternatively, you can set up customer SAML SSO with any Identity Provider (IDP) of your choosing.
How do we handle payments?
We use Stripe to handle payments. Stripe is a leading global payments system provider and enforces stringent PCI DSS (Payment Card Industry) compliance criteria to ensure that any data stored and/or processed on its servers is handled in a secure way. Details about their security can be found here.
Uptime
airfocus offers priority support and up to 99.9% uptime commitment to Enterprise customers. Real-time and historical platform available is provided transparently here.
Business continuity
airfocus's infrastructure maintains business continuity and ensures to provide daily backups in separate data centers and disaster recovery plans for restoring services in the event of unavoidable failures.
Privacy policy
Our privacy policy is designed to ensure that your data is always protected. You can read more about our privacy policy here.
Data processing agreement
Find our Data Processing Agreement here.
Data residency
airfocus offers multiple data residency options to Enterprise clients to ensure customers have more control over where their data is stored.
Data governance
Your data is yours. airfocus allows customers to manage, export, and delete data at the organization level.
GDPR
Data protection & privacy rights for EU residents.
CCPA
Privacy rights and customer protection for California residents.
ISO/IEC 27001:2022
Leading global standard for information security management systems.
SOC-2
Audited controls including security, integrity, confidentiality, and privacy.
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