Questions tagged [support]
The support tag has no summary.
41 questions
4
votes
4
answers
851
views
Best practice when working with code that uses current date and time
All programming languages have some method of referencing the current date and time. Examples...
now()
sysdate
DateTime.Now()
current_timestamp
Get-Date
In a professional or semi-professional ...
- 184
1
vote
4
answers
490
views
Is it best practice to only use still-supported languages when developing apps?
I am looking to create a multi-page web app. I had begun the construction of this web app in angularJS when I realized this was no longer being supported. I am early enough in development that it isn'...
- 173
4
votes
6
answers
5k
views
How should production support be handled in Agile/Scrum? [closed]
Summary:
In an organization that wants to use an agile/Scrum software development process, but that also has a large production support / operations burden with an expectation for quick response times,...
- 215
0
votes
2
answers
119
views
What is the (lowercase 't') true definition of "support" (to a computer scientist)? [closed]
tl;dr An audacious claim by a classmate caused me to question the definition of the word "support" (verb) in the context of computer science. Is it analogous to standard definitions where a ...
- 13
-1
votes
1
answer
357
views
Combining development and support departments
I'm the manager of a reasonably small sized development department with 13 developers, 5 testers/QA, and 2 UX-designers.
The support is split into two parts "Customer service" (CS) and "technical ...
3
votes
2
answers
363
views
Making software defect correction "fun" [closed]
Where I work we occasionally come across really challenging defects, which require a great deal of technical expertise, skill and patience to resolve. Getting our most talented engineers to work on ...
- 251
6
votes
3
answers
901
views
Is it time for our development organization to let go of Scrum?
I'm part of a development organization which has traditionally been using Scrum principles. We have 3-week sprints, at the end of which we produce a software artefact which our customers install on ...
- 327
5
votes
7
answers
3k
views
Who should handle customer support within an Agile team?
We currently have a maintenance role within our team which the developers on our team rotate each 2 week sprint.
This consists of:
Responding to user bug reports & creating stories/issues for ...
- 476
1
vote
2
answers
294
views
ISO 27001 and investigating production issues
We get problems on production systems every now and then, most of which can't be replicated on dev/systest/uat for following reasons,
We don't have enough data on dev/systest/uat e.g. production has ...
- 1,007
7
votes
2
answers
3k
views
What to do when third party won't fix bug [closed]
I've reported to a third party what I consider a very serious performance bug in a widely used product. Older versions worked fine. Newer versions are practically unusable except for what I consider ...
- 301
11
votes
1
answer
190
views
How to suspend open source support? [closed]
I'm the only active maintainer for an open source project, which receives support requests on various channels (Twitter, email, GitHub) almost daily. I'll be on vacation for the next three months, ...
- 237
0
votes
1
answer
2k
views
Could we drop support for Android native browser on our web site? [closed]
I work with an interactive web portal that has a few single-page apps and complex html structure. The aim is to support all browsers that our customers use. We have implemented responsive web design ...
- 357
11
votes
4
answers
961
views
As a programmer, are you professionally obliged to offer ongoing support after you've left a company? [closed]
I've had a few programming jobs in the past where I was the only developer working on a project. After I've left, I typically get several emails a week from these companies, usually from the developer(...
- 511
2
votes
1
answer
1k
views
How to gracefully handle unsupported browsers?
Recently I have started experimenting with some of the newer W3C specifications such as WebGL and the Web Audio API that are not yet widely supported in browsers. As I want my page to look ...
- 4,937
2
votes
5
answers
3k
views
Should I force users to update an application?
I'm writing an application for a medium sized company that will be used by about 90% of our employees and our clients.
In planning for the future we decided to add functionality that will verify that ...
- 344