gothicweddingdresses.webs.com - Part 2
I know some of you were interested in hearing how I got on in my attempts to obtain fabric samples from this website.
My fiancé and I got engaged in February and I ordered fabric samples at a cost of £5 a few days after. It's now June and there has been no sign of them. Over the course of that time, I have sent about a dozen e-mails querying their whereabouts.
My first couple of e-mails were ignored. I then submitted a request on the website for a phone call using a different e-mail address and stating it was a query over buying a dress in an attempt to trick them into speaking to me since the usual means weren't proving fruitful. I received a response within a couple of days. I then admitted that I was chasing up fabric samples and included the Paypal reference. I received a curt response back to say that these had been sent but they would send some more ASAP. The fact that they had done such a good job of ignoring me up to this point, I felt it was fairly likely I was being lied to about them being lost in the post which made me feel very uneasy. Who wants to deal with dishonest people?
Anyway, throughout all this I was friendly and polite. We were nearing the end of March at this point and the website stated that samples would be posted within 5 days.
Over Easter, I sent another e-mail to find out what was happening. Surprise, surprise there was no response.
About a month ago, my patience ran out and I sent another e-mail explaining how disappointed I was with their service and that I didn't think I was being unreasonable to want to have what I paid for months ago.
No response.
I felt really depressed about the whole thing. I really wanted a particular dress and I had spent hours scouring the internet trying to find another dress that I liked and not having any luck.
What has infuriated me, is that I simply cannot understand this attitude. I have never received an explanation and they've made it pretty clear that they don't value me as a customer and don't care about providing a good service.
I have otherwise been having a fantastic time planning the wedding. All the people I have contacted have been lovely to deal with and they've been friendly, enthusiastic and prompt when I've made enquiries. I really don't think there's any excuse for the complete lack of customer service this website has offered.
I'm sure a lot of people have had a good experience using them, but they've completely put me off now. There's no way I am going to give people like this my hard earned money and risk having the problems I've had just trying to obtain a few scraps of fabric!
I want to feel good about my wedding dress and the anxiety caused by fabric samples is just not on.
I have been lucky because I have found a dressmaker who not only responded to me within minutes, but will make my dress to my specifications, has offered me a really good price and I'm meeting her in a couple of weeks to discuss things and there's the added benefit of being able to go for fittings. It's important to me to be able to keep in contact with my dressmaker and work with someone that cares about the outcome.
Anyway, I just thought I would share my experience for anyone that has been thinking of getting their dress through this website. Obviously my experience might just be a one off and the rest of you might have better luck than I have!
My fiancé and I got engaged in February and I ordered fabric samples at a cost of £5 a few days after. It's now June and there has been no sign of them. Over the course of that time, I have sent about a dozen e-mails querying their whereabouts.
My first couple of e-mails were ignored. I then submitted a request on the website for a phone call using a different e-mail address and stating it was a query over buying a dress in an attempt to trick them into speaking to me since the usual means weren't proving fruitful. I received a response within a couple of days. I then admitted that I was chasing up fabric samples and included the Paypal reference. I received a curt response back to say that these had been sent but they would send some more ASAP. The fact that they had done such a good job of ignoring me up to this point, I felt it was fairly likely I was being lied to about them being lost in the post which made me feel very uneasy. Who wants to deal with dishonest people?
Anyway, throughout all this I was friendly and polite. We were nearing the end of March at this point and the website stated that samples would be posted within 5 days.
Over Easter, I sent another e-mail to find out what was happening. Surprise, surprise there was no response.
About a month ago, my patience ran out and I sent another e-mail explaining how disappointed I was with their service and that I didn't think I was being unreasonable to want to have what I paid for months ago.
No response.
I felt really depressed about the whole thing. I really wanted a particular dress and I had spent hours scouring the internet trying to find another dress that I liked and not having any luck.
What has infuriated me, is that I simply cannot understand this attitude. I have never received an explanation and they've made it pretty clear that they don't value me as a customer and don't care about providing a good service.
I have otherwise been having a fantastic time planning the wedding. All the people I have contacted have been lovely to deal with and they've been friendly, enthusiastic and prompt when I've made enquiries. I really don't think there's any excuse for the complete lack of customer service this website has offered.
I'm sure a lot of people have had a good experience using them, but they've completely put me off now. There's no way I am going to give people like this my hard earned money and risk having the problems I've had just trying to obtain a few scraps of fabric!
I want to feel good about my wedding dress and the anxiety caused by fabric samples is just not on.
I have been lucky because I have found a dressmaker who not only responded to me within minutes, but will make my dress to my specifications, has offered me a really good price and I'm meeting her in a couple of weeks to discuss things and there's the added benefit of being able to go for fittings. It's important to me to be able to keep in contact with my dressmaker and work with someone that cares about the outcome.
Anyway, I just thought I would share my experience for anyone that has been thinking of getting their dress through this website. Obviously my experience might just be a one off and the rest of you might have better luck than I have!