Scam Awareness

Be Aware of a Phishing Email Pretending to be from Zip

Last updated May 2026

We’re aware of a phishing email currently circulating that claims your Zip account needs a “quick security check”.

The email may say your account will remain suspended unless you verify your details within 48 hours. It includes a “Verify Now” button and uses Zip branding to look legitimate. This email is a scam. Do not click the link or enter any of your details.

What to look out for An example email is included below and the scam email may include:

• A subject line like “Your Zip Account Needs a Quick Security Check”
• Urgent language asking you to act within 48 hours
• A threat that your account will stay suspended
• A button asking you to “Verify Now”
• A sender name that appears to be Zip Support
• Sender email domain does not match the official Zip.co web domain

What you should do If you receive this email:

1. Do not click any links.
2. Do not reply to the email.
3. Do not enter your Zip login, card, or identity details.
4. Forward the email to - fraudteam@zip.co
5. Delete the email.
6. Check your account only by using the Zip app or visiting the official Zip website directly. Do not follow any link contained in the email.

If you think you may have clicked the link or entered your details, reset your password immediately and contact Zip for support via our Help Centre.

Fraudulent Job Offers

Last updated April 2025

Protect Yourself from Fraudulent Job Offers

Understanding the Threat

At Zip Co, safeguarding our community against fraudulent job offers is a top priority. Scammers often impersonate reputable companies, including Zip Co, to extract personal and financial information or distribute malicious software. They exploit our name, logo, and branding, operating under deceitful aliases and domains.

Warning signs it might be a scam:

⚠️ Unexpected Recruiter Contact: Be cautious of unsolicited messages from recruiters on platforms like WhatsApp, Signal, or Telegram.

⚠️ Unrealistic Job Offers: Beware of promises of high income with minimal effort, often with remote work opportunities.

⚠️ Accelerated Hiring Process: Legitimate roles require thorough interviews and qualification checks. Be sceptical of rapid hiring without these.

⚠️ Financial Requests: Scams often involve requests to fund accounts with personal money or cryptocurrency.

⚠️ Suspicious Job Tasks: Roles involving money transfers, purchases, or package handling for third parties are red flags.

⚠️ Upfront Costs: Legitimate employers will not demand 'recruitment fees’ or payment for training materials.

Steps you can take to protect yourself

• Verify Job Ads: Do not assume legitimacy based on platform reputation. Report suspicious ads to the hosting site and Scamwatch.
• Guard Personal Information: Never send money or share sensitive personal, financial, or cryptocurrency data with unknown individuals.
• Authenticate Contacts: Independently verify recruiters’ identities using contact information sourced directly from official channels.
• Resist Pressure: Genuine offers provide time for consideration. Be wary of urgency.
• Limit Information: Minimize personal details in resumes and only provide identity documents to verified entities.

Key Safety Points

• Maintain Vigilance: Fraudsters exploit job seekers with enticing yet false promises. Stay alert to avoid scams.
• Recognize Red Flags: Familiarize yourself with common scam tactics.
• Verify Before Sharing: Confirm the authenticity of job offers through Zip Co's official careers page.
• Use Official Channels: Zip Co will never communicate recruitment matters via WhatsApp, Telegram, or similar services.

By remaining informed and cautious, you can effectively protect yourself and others from fraudulent job offers.