Bought this over a year ago. Been worth every penny. Works great and faily intuitive app. The only negative I can find is that that there is no alert to empty the bag, so check it yourself often. Mop heads get so clean afterward and self drying keeps them from ever smelling musty. Floors stay clean! I take a few minutes just to check for obstacles and then there is never an issue. Just really pleased with this product and I’m usually very picky and frugal, but this has been a great purchase. Much better than my old iRobot. And mopping is a huge step up. Suction is much improved as well.

I’m very happy with my decision to buy this robot vacuum and mop! I had an older robotic vacuum cleaner that wasn't very impressive. My main issue was that it wasn't smart enough to dodge objects in the house. As a parent of two girls, there are always small things on the floor, and my old vacuum would get stuck all the time. Most of my place is hardwood, so mopping is necessary. My old vacuum did a decent job vacuuming, when it wasn't stuck, but it had a very small water tank, which wasn't enough for mopping the whole house. Not to mention, washing the mop was such a pain.

Recently, I came across a YouTube video showing how well the Qrevo series handles vacuuming and mopping. After reading lots of good reviews and finding out that the newer model Qrevo Master had just been released, I was immediately interested in all its new features. It had everything I had been dreaming about, so I placed an order right away!

Now, I’ve been using it for a few days, and it's a game-changer! I scheduled it to vacuum and mop every day, and it no longer gets stuck. I’m very impressed by the Flexiarm design. The Flexiarm side brush and mop are standout features. When it detects corners and edges, the side brush swiftly extends, sweeping away messes for a deeper clean. It's amazing how it reaches those tricky spots. The extendable mop is equally impressive, as it reaches areas I used to manually clean. Additionally, the self-cleaning dock and automatic mop drying are fantastic for hands-free maintenance. The intelligent voice assistant simplifies the cleaning process, making it more efficient. I also appreciate the hot water mop washing for thorough cleaning. While it's a bit pricey, the advanced features and convenience make the Qrevo Master worth every penny. If you're looking to upgrade your cleaning routine with cutting-edge technology, I highly recommend this vacuum!

Additional update: I contacted customer service. It was even WORSE. Now I’m even more disappointed. They had me do the same tests over and over and over again. It almost felt like to make me give up and go away. Most of the tests had nothing to do with my complaint (it was mainly the razor blades that make it tangle to bad, and its tiny vacuum ability, even on the highest power). They were absolutely terrible.

If I could rate this lower than 1 star I would. Note- I’m a pretty easy going person, and fairly easy to please. I rarely leave reviews like this. So if I’m saying it’s bad- it’s really bad.

Updating: I wish I had returned this one! Do NOT BUY.

It doesn’t work well at all. And after several months It changes the map of the house without the possibility of fixing it without remapping. It does not cut hair and clogs all the time, so if you live with WOMEN who have medium to long hair, or PETS- DO NOT BUY. Wish I could get my money back and buy a different machine that cuts hair. It has zero object avoidance- so it get clogged and trapped at least 3x each run. Literally.

It required bags for the vacuum! They are tiny. Even with us running it every day, and pulling out the trash and trying to reuse the bags, we have to maintain this repeatedly every run.

My whole house is 2000 sq ft- we normally just use this for the kitchen, dinning room, and family room because it does NOT function well.

Expect to clean everything with a fine tooth comb before running this every single time.

Struggles with floor transitions and rugs/floor mats.

When buying a robot: look for ones with self cleaning brush rollers that cut the hair off.

And BAGLESS models.

Note: we have it set at max vacuum emptying and it’s not enough. We’re not filthy, we run it every day- this technology just isn’t there yet. And this model is definitely a do not buy.

Even the exponentially cheaper shark AI vacuum does better.

Original:

First of all- this has helped us be cleaner because you can’t use it unless the floor is picked up. I am one person in a family of five, and no one else cares if the house is clean except me. Barking at them has no Effect, but saying “oh no I’m sending Rocky” to your room or she’s coming! Seems to encourage everyone to help pickup as quickly as possible. Honestly, this is the main reason we’re keeping it.

It will take off the standard white paint that comes on baseboards.

This robot will vacuum while you’re gone, it mops better than vacuums, but will take weekly at least maintenance. You will NEED to purchase at least one other filter as it gets clogged all the time.

Also fluff gets stuck in the vacuum and won’t tell you.

We simply reuse the vacuum bags.

I like the refillable and separate clean and dirty water tanks.

Note: we have 3 cats, 3 kids and a non shedding dog, oh and a messy husband- lol. The razor blades that are supposed to remove the roller hair does absolutely nothing at all.

We use this vacuum DAILY. Because who else can afford this and not put it to work?

Additionally- the object avoidance- it will NOT avoid socks and cords! And will go on its merry way doing nothing. 🤦🏼‍♀️

Turn off her name recognition- she only responds when my kids call “rocky”! Not me 🤷🏼‍♀️

It struggles with door mats, muddy mats are impossible and must be removed before use.

Etc. I will also say- we got this at a huge sale and have a large refund else we could never have even dreamed of affording it.

Their customer service is responsive but require constant responses or they close your case and never helped us at all.

Definitely NOT worth $1500. I’d say $800.

Again- I like how it keeps everything more maintained, mopping is a huge plus, but for a thorough vacuum we pull out the good upright Dyson.

Over the last few months I’ve developed this odd fascination and interest in robovacs, and after tons of research and experience I can say the Qrevo Master is one of the best options on the market.

My first robot was the Q8 Max+, which was a great vacuum but I wanted a better mop system, so I sold it and got the Qrevo Pro on sale, and while the mop was excellent I was not impressed at all by its vacuuming, so I returned it and got the Qrevo Master when its price dropped to 1099 on sale.

Its vacuum and mop is excellent, the flexiarm mop is very effective, the camera system is great at detecting most objects and looking for my dogs, and the dock does a great job emptying dust and washing the mop. It now runs on scheduled routines 6 days a week and my floor has never been cleaner!

I only have two complaints:

1) It’s obstacle avoidance is great with larger items, but seriously struggles with cords and smaller items (don’t trust it with pet messes and small toys). Roborock needs to step up their game in this area because competitors are outpacing them here. Hopefully a firmware update will improve it.

2) The carpet sensor detects carpet perfectly, but only when it’s cleaning. When it’s doing non-cleaning travel moves across carpet it stops detecting carpet and applies that non-carpet to the map. The problem with this is if you use the option “vacuum carpets first” then it’ll cause the robot to first vacuum all the areas where it thinks there is carpet, and avoid those that are not, even if the room is 100% carpet, then vacuums those “non-carpet” areas last. Doing it this was is extremely inefficient and can double the cleaning time. Hopefully Roborock fixes this bug in a firmware or app update as well.

Overall, highly recommend! If you see this on sale around $1000, it’s an absolute steal compared to the competition!

Pro:

* Pretty quiet during vacuuming and dust bin emptying compared to others I’ve used

* Suction power is pretty impressive

* Mapping is accurate

* Battery cycle is very impressive

* It does a great job of self cleaning

Cons:

* While the side brush does a great job it is a bit aggressive

* If it detects an object it will not rescan the area to verify if it’s still there or not when it comes back around to actually clean that path

All in all this is a pretty impressive robot with an appropriate price tag. The kick out mop pad and side brush do an amazing job and the AI performs much better than others tested in that regard. The methodology the vacuum approaches rugs is great (working the perimeters before actually vacuuming).

I am very pleased so far with this purchase and I believe it will perform equally well in most homes.

I have three cats and a dog. I do not have carpeted floors but I do have area rugs.

I've had multiple irobot roomba vacuums and mops. They were all terrible, took too much time and effort to use, made more messes than they cleaned; I hated them within a month. This Roborock has been absolutely amazing. I've had it for about 7 months now and have no complaints. It cleans my home twice a day, vacuum and mop. It yells at me to empty/refill the water bins every 3rd day. It yells at me when it gets itself stuck or needs any other type of attention. It still runs quietly and nothing has broken on it. I bought extra mop pads that I cycle through weekly. I've only had to replace the vacuum bag twice. I just recently put a new side brush on. Every other week I remove the hair that gets wrapped around the rollers, and once a month I do a maintenance check on everything. After having an irobot roomba, I absolutely LOVE the water tank sizes. I would have to refill the roomba (tiny tank within the robot) just for it to finish my home. The Roborock is just so EASY and reliable; I love it. The room mapping is detailed and I love the feature that allows me to create schedules for it to clean certain parts of the house at certain times of the day so it's never in the way. The first month took some patience as I had to add in blocked off areas in the app for spots where it would constantly get stuck. But once that was all done, it went off all on its own without issue. Works amazing with pets that have short hair and its amazing with cat hair.

I was super happy with how well this thing vacuumed and mopped….until it died 3 months after purchase. The lidar turret has failed. It won’t spin which makes the robot unusable. I’m hopeful Roborock is going step up to fix this, but am sad to be without it for however long that ends up taking. Otherwise the technology has really come a long way. This is our 3rd Roborock, and the first with really useful mopping. The mop self cleaning system really makes it get dirt out of the floors, instead of just smearing it around. I think their newest model (Saros 10R) no longer has a turret, and the lidar doesn’t have to spin, so would go for that if buying now.

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Update: the service experience was pretty good. They responded quickly. After sending them a video confirming that the turret had failed, they sent a return shipping label to send it back for repair. I had to find my own box and pack it, but they paid for the shipping.

After I had shipped it, I noticed they had also sent me a message responding to my negative review through Amazon. The message quoted my review and asked if I wanted a full refund. When I responded yes, they then said I couldn’t have it because I was beyond the 30 day return window. That was disappointing because they had quoted my review which clearly said it had failed after 3 months. Why get my hopes up about a refund? When I complained about that they offered to just ship a replacement as soon as they received my old one, which they did. So I was without the device for about 8 days, which isn’t bad. Once I got it, they also offered me an ~10% refund for my trouble. Overall it does seem like they are trying to be responsive with customer service and want to make the customer happy. Hopefully my new unit lasts longer than 3 months. I do still love how well it cleans.

1 year review. This vacuum works great when it is running but the amount of downtime it has had over the past year has not been small. It maps and runs great but about 4 months in the sensor stopped working and it had to be mailed out for repair, that took around a month to send and get it back. Most recently the main brush cover totally snapped. I ordered a replacement off the Roborock store and waited for two weeks only to find the part that was specified did not actually fit. I have emailed customer service but they want so much information that was not even relevant to the piece that I have not gotten very far. I have a part on order thru Amazon for a second time but it is coming from china and is a month out at least. I have looked everywhere for a part that would fit and have not found one, disappointing you cannot even get a replacement part from Roborocks own website or Amazon that is not mislabeled or takes months to arrive. We are going on month two of waiting on a part, so out of the 9 months I have owned this product it has been out of commission for around 3 months.

Tengo lastimada la espalda baja desde hace años y no puedo trapear xq termino en cama por dos días tomando desinflamantes y decidí comprar un robot q me ayudara con la tarea y pensé q si ya iba a hacer el gasto q fuera el más completo así q me decidí x este y debo decir q esto más q fascinada. La primera vez q lo probamos, mi esposo barrió y trapo la planta baja de la casa y después pusimos al robot, pues nos quedamos asombrados de q en el contenedor de basura, había polvo y basuritas y como lo grabé de cerca pude ver como aspiraba polvo debajo de los muebles, así que desde entonces no trapeamos ni baremos y mi casa siempre limpia! Definitivamente lo recomiendo!!

Amazing robot. I've had 5 different robots now and this one is by far the best. It never has issues and does such an amazing job.

Servicio de clientes es un desastre. No EXISTE en uncentro de reparacion en Mexico, ni tel en Mexico que funciona, ni servicio de clientes. Despues de meses intentando de localizar alguien, solo fue viable por correo a su centro en "quien sabe donde". Dejo de funcionar el robot despues de 6 meses y no lo reemplazan ni den una solución de reparacion. Ofrecieron muy poquito dinero como compensación.

PESIMO.

Ten cuidado comprar esta marca porque si te sale mal no hay guarantias despues de 30 dias....chino total!

Machine does not work properly and Amazon is not processing refund. The manufacturer is not being helpful at all. Do not recommend as it not worth the purchase. Paid so much money and did not even last a year.

I bought it after reach and after half year usage, i found it cannot recognize cabke and string well. Always stuck with strings and cable and knock ghe mop pads off