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- How do you access a profile (in order to improve it) when the account is closed? Feb 15, 2026
- What is the purpose of the "Closed Accounts Wikitree" profile? Oct 5, 2016
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Comments on Closed Accounts WikiTree: 6
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I am thinking WikiTree-45 (Closed Account) and Bassett 7908 are the same person. However, I am unable to open the closed account to make sure. What should I do to correct this and be able to merge the two?
Nancy
Hello Nancy,
We found the profile you were referring to and have merged it with your current account.
Cheers, Abby The WikiTree Team
I've been trying to log into my account for a while but I can't access the email attached to it and haven't been able to figure out how to log in so I made a new account and searched for my old profile and it says it's a closed account and I'm not sure why. That was a pretty good sized family tree that I spent a lot of time on before I found wikitree and it's even hot dna connections so I don't understand why it was closed
Hello Stephanie,
What is the profile ID for your previous account? We can merge it with the one you're currently using to comment here.
Cheers, Abby The WikiTree Team
one more test to go to see if it's just the email address