Return Policy

How to Start a Return/Exchange/Repair

Return/Exchange/Repair Period

Return

For most transceivers, you can return them within 30 days of receiving them for a refund for no reason.

For standard fiber patch cables, you can return them within 30 days of receiving them for a refund for no reason.

For network switches, you can return them within 14 days of receiving them for a refund for no reason.

For cable management and Ethernet cables, you can return them within 30 days of receiving them for a refund for no reason.

For mux demux, you can return them within 90 days of receiving them for a refund for no reason.

Note:

1. For eligible orders of 100G/200G/400G coherent transceivers, 400G and beyond transceivers,  you can apply for return within 30 days of receiving them and get a refund after the review is approved.

2. MTP cables and customized fiber optic cables don't support return.

3. Fiber optic enclosures, 1G/2.5G/10G/40G/100G NICs don't support return.

4. Access networks, data center interconnect, line cards and transponders/muxponders don't support return.

Exchange

For fiber optic cables, network switches, and most transceivers and data center accessories, you can exchange them within 90 days of receiving them. 

Note: Access networks, data center interconnect, line cards and transponders/muxponders don't support exchange.

Repair

For most transceivers and network switches, you're eligible for free repair service within 5 years of receiving them.

For fiber optic cables and multiplexers, you're eligible for free repair service within 3 years of receiving them.

For most data center accessories, you're eligible for free repair service within 1 year of receiving them.

Note:

To review your item's return/exchange eligibility or warranty period, please check the QSFPTEK Warranty Policy.

Return/Exchange/Repair Shipping Cost

Return/Exchange

QSFPTEK will cover all the return/exchange shipping costs if you've received the wrong item or your product arrived damaged. For return isn't a result of a QSFPTEK error, the cost of return/exchange shipping should be paid by yourself.

Repair

QSFPTEK provides a free repair service within a warranty period, but the repair shipping cost will be paid by yourself.

FAQs

How soon will I get my refund?

Refund is processed 1 to 5 business days after we receive your returned item(s). The money refunded will be returned to the original payment method. The time you receive the refund depends on your bank.

Will I get a full refund?

If the return is due to a result of a QSFPTEK error (wrong or defective item), you're eligible for a full refund of the purchase price, including shipping costs. Otherwise, the cost of shipping will be deducted from your refund.

Where should I send my returns?

Once you submit your request for return, we will send you the return address via email.

When will my exchange items be sent?

If the replacement units are in stock, they will be shipped within 3 business days. 

If the replacement units are out of stock, your account manager will inform you once it is shipped.

No Answer to Your Question? Let Us Know

You can contact us via email (sales@qsfptekcom) or contact us form or live chat. We will get back to you within 24hrs.