Happy Labor Day! 🇺🇸 Recognized by Inc. Magazine as one of the fastest-growing tech-enabled business services companies, USA-based MCI and our subsidiaries operate a substantial American call center footprint. We provide customer experience (CX), Anything as a Service (XaaS) technology, and business process outsourcing (BPO) services as a vendor partner for a wide range of industries, including healthcare, retail, federal/state, local, and education (FED/SLED), telecom, market research, technology, e-commerce, and financial services. Our contact centers deliver bespoke digital, inbound, and outbound customer services, leveraging a mix of premise-based and work-at-home agents. We utilize interoperable technologies, including Application Programming Interfaces (APIs), Contact Center as a Service (CCaaS), Communications Platform as a Service (CPaaS), Software as a Service (SaaS), and XaaS, to support clients in managing their customers’ journey, driving scalability, and reducing costs. For a price quote or more information, contact info@mci.world. Or visit https://www.mci.world
About us
MCI is a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide. With a focus on digital transformation and efficiency, we help our clients Do More For Less by delivering scalable, agile solutions tailored to their needs. Through organic growth and strategic acquisitions, MCI has built a portfolio of companies offering synergistic services, including contact center management, business process outsourcing (BPO), Omnichannel CX deployment, IT services, software and app development, customer experience management, inside sales, and collections/account receivable management. Our comprehensive BPO-as-a-Service (BPOaaS) model provides flexible, end-to-end solutions for companies looking to optimize their operations. CX OUTSOURCING SIMPLIFIED MCI combines the strength of global scale with the personalized touch of smaller, agile teams. Our award-winning Customer Service Representatives (CSRs) deliver exceptional customer engagement, sales, and retention services with empathy and expertise. 🤝 Customer Experience Solutions 📈 Revenue Growth Services 🏡 Remote Workforce Solutions 🧠 CX Strategy & Design 🔒 Secure, Scalable, and Stable Operations CX TECHNOLOGY THAT DELIVERS We ensure every customer interaction is seamless across all channels, powered by cloud-based technology and intelligent automation. Our solutions enhance both customer and employee experiences, driving efficiency and cost savings. 📊 Automation, Data & Analytics ☁️ Cloud & Digital Engineering 🤖 Digital Self-Service & Cost Mitigation 🧩 Technology & Systems Integration 🚀 Digital Transformation & Marketing Solutions With over 5,000 employees and 370+ North American clients, MCI leads a global network of brands, including Gravis Marketing, OnBrand24, Valor Intelligent Processing, Market Force, and others. Contact us today to discover how MCI can help your brand achieve its full potential through Global Contact Center Outsourcing – Simplified.
- Website
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https://www.mci.world/
External link for MCI
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 5,001-10,000 employees
- Headquarters
- Iowa City, Iowa
- Type
- Privately Held
- Founded
- 2002
- Specialties
- Business Process Outsourcing, Customer Contact Software, Contact Center Service, Call Center Services, Customer Service, Inside Sales, Chat, Market Research, Reporting & Analytics, Customer Lifecycle Management, Software Integration Service, Machine Learning and AI, BPO, RPA, NLP, IT Services Schedule 70, Temporary Administrative and Professional Services TAPS 736, Collections, Claims Processing, and Federal Contracting
Locations
Employees at MCI
Updates
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MCI reposted this
At MCI, we believe the best customer experiences come from the perfect balance of human empathy and next-generation technology. The Human + AI Advantage: ✅ Human-centered service with empathy and expertise ✅ AI-powered tools that drive efficiency and scalability ✅ Results that matter—loyalty, growth, and cost savings ✅ Customer Service That Never Sleeps From contact center outsourcing to AI-driven digital solutions, MCI is redefining how businesses connect with their customers. The Future of CX is Here, don't miss out on this once in a lifetime opportunity. To see what you've been missing, Contact us at: sales@mci.world #BPO #CX #MCI #AI #CustomerExperience #AICX #MCIBPO #ContactCenters #CallCenters #B2B #B2C #Sales #Telemarketing
Customer Service that never sleeps: Human + AI delivering seamless, multilingual customer support 24/7/365. Book a Discovery Call Today!
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At MCI, we believe the best customer experiences come from the perfect balance of human empathy and next-generation technology. The Human + AI Advantage: ✅ Human-centered service with empathy and expertise ✅ AI-powered tools that drive efficiency and scalability ✅ Results that matter—loyalty, growth, and cost savings ✅ Customer Service That Never Sleeps From contact center outsourcing to AI-driven digital solutions, MCI is redefining how businesses connect with their customers. The Future of CX is Here, don't miss out on this once in a lifetime opportunity. To see what you've been missing, Contact us at: sales@mci.world #BPO #CX #MCI #AI #CustomerExperience #AICX #MCIBPO #ContactCenters #CallCenters #B2B #B2C #Sales #Telemarketing
Customer Service that never sleeps: Human + AI delivering seamless, multilingual customer support 24/7/365. Book a Discovery Call Today!
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Today, we celebrate the spirit of freedom, resilience, and innovation that defines our great nation. At MCI, we are proud to support American businesses, create jobs, and deliver world-class customer experience solutions that help organizations thrive. Wishing our clients, partners, employees, and their families a safe and happy Independence Day! #Happy4thofJuly #IndependenceDay #MCI #MCIWorld #MCIBPO #CXExcellence
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Wishing you a season filled with warmth, laughter, and the magic of the holidays! 🎄✨ #HappyHolidays #HolidaySeason #Christmas #BPO #MCIBPO
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MCI reposted this
Global Chief Human Resources Officer and People Executive ■ Building, Empowering & Retaining People Organizations that Drive Global Revenue and Profits
Congrats to the entire MCI team on already hiring, onboarding, and training over 850 people this month across four countries! It's takes great planning, solid processes, strong work design, and most importantly, an incredible team of people across every department, all pulling the same direction to execute at this level! Thank you!
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Congratulations to our #CEO Anthony Marlowe on heading to famous #Manalapan in #PalmBeach County #Florida. Word is MCI Headquarters is next. Our fingers are crossed 😎! https://lnkd.in/e5zZp497